1st time I’ve used your car wash, wow was I surprised, I usually go to the guys who wash the cars themselves, think I’ve used them for the last time. I’m definitely a fan of yours now.
企業が回答しました
所在地
所在地を変更Cardiff Road, CF63 2QW Barry, GB
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レビュアーのコメントを見てみましょう
Washing is excellent but drying is very very poor. The car always comes out partially wet. The car owners need to keep some microfibre clothes in their car in order to wipe dry the car manually soon a... もっと見る
企業が回答しました
Arrived at 8 for opening, staff member said it would be a 10 min wait, I was happy to wait. After 15 mins and watching him put the kettle on for a cup of tea he told me with no apology that the car wa... もっと見る
企業が回答しました
I buy a block of six washes at a time. Excellent value. The manager of the car wash is always friendly and welcoming. It’s because of his customer service that I go back again and again
企業が回答しました
企業情報
当該企業による記述
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
連絡先
Cardiff Road, CF63 2QW, Barry, 英国
3.9
ほぼ満足
34件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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The guy was unfriendly and off with me
The guy was unfriendly and off with me. Won’t go again
2026年5月31日
IMO Car Wash - Barry からの回答
Hilary,
We are sorry your visit was not pleasant. We value your feedback.
IMO Car Wash
1st time I’ve used your car wash
1st time I’ve used your car wash, wow was I surprised, I usually go to the guys who wash the cars themselves, think I’ve used them for the last time. I’m definitely a fan of yours now.
2026年5月29日
IMO Car Wash - Barry からの回答
Ms Hobbs,
We're so glad you chose us for your car wash! It's wonderful to hear you were pleasantly surprised and are now a fan. We appreciate your kind words and look forward to your next visit.
IMO Car Wash
I buy a block of six washes at a time
I buy a block of six washes at a time. Excellent value. The manager of the car wash is always friendly and welcoming. It’s because of his customer service that I go back again and again
2026年5月27日
IMO Car Wash - Barry からの回答
Anne Arnold,
We're so happy to hear you find our wash blocks excellent value and appreciate the friendly service! We truly value your continued loyalty. Thank you for your kind words.
IMO Car Wash
Easy doing business
Only a short queue and quick service, hadn’t used the QR code before, any discount is appreciated, car looked clean afterwords.
2026年5月24日
IMO Car Wash - Barry からの回答
Paul Arcos,
We appreciate your positive feedback! We are glad you found our service quick and enjoyed the QR code discount. We look forward to your next visit!
IMO Car Wash
IMO Car Wash - Barry からの回答
Lisa,
We appreciate your feedback. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
IMO Car Wash - Barry からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
IMO Car Wash - Barry からの回答
Samantha Giles,
We appreciate you sharing your experience with us! We're so happy to hear that you consistently receive excellent customer service.
IMO Car Wash
IMO Car Wash - Barry からの回答
Helen Hicks,
We appreciate you sharing! We are so happy to hear that you find our people lovely. Thank you for your positive feedback.
IMO Car Wash
IMO Car Wash - Barry からの回答
Nigel,
We appreciate your feedback and regret that the rain guard wash did not meet expectations. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Rude staff
Arrived at 8 for opening, staff member said it would be a 10 min wait, I was happy to wait. After 15 mins and watching him put the kettle on for a cup of tea he told me with no apology that the car wash was broken. By this point another car had parked behind me in the que, after some stern words he suddenly got it working again. I purchased a pack of 3 car washes, after I have finished these I’ll never use a IMO car wash again poor poor customer service.
2026年3月25日
IMO Car Wash - Barry からの回答
customer,
We appreciate you bringing this to our attention. We're sorry your visit didn't meet expectations due to the delay and initial issue with the car wash. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
IMO Car Wash - Barry からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
IMO Car Wash - Barry からの回答
mark nethercott,
We regret the dirt left. We'll address this to ensure a better cleaning process. Thanks for your feedback.
IMO Car Wash
IMO Car Wash - Barry からの回答
Nigel,
We appreciate you letting us know that pre-booking made things easier and faster for you. We are glad you had a positive experience!
IMO Car Wash
IMO Car Wash - Barry からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
IMO Car Wash - Barry からの回答
Lyn Howell,
We're happy to hear that you found our staff friendly and efficient and were able to prepay. Thank you for your positive feedback!
IMO Car Wash
It was easy to book online
It was easy to book online, good choice of washes, value for money, staff helpful
2026年2月28日
IMO Car Wash - Barry からの回答
customer,
We're happy to hear booking online was easy, and that you found a good choice of washes and helpful staff. We appreciate your feedback on value for money!
IMO Car Wash
Paid for the £15 wash when I got home…
Paid for the £15 wash when I got home there was still dirt and Birds mess on my car and my wheels were still dirty, which I would kind of expect if it was the cheapest wash option. I went back there to explain that my car is still dirty and could they wash it again I even showed them that I paid by showing them on my online banking statement they said they would not wash again and made myself and 6 other customers reverse back on to the Main road which in my opinion isn’t the right way to deal with these situation’s, will I use this car wash again most definitely not and this is a shame as there is competition directly across the road from the Barry town Branch
2026年2月24日
IMO Car Wash - Barry からの回答
Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk
The staff were courteous and took care…
The staff were courteous and took care not to put the pressure lance into wheels, as I've had with other car washes. The car came out looking pristine
2026年2月14日
IMO Car Wash - Barry からの回答
Maesyguy,
We appreciate you sharing your experience! We're so happy to hear that our staff were courteous and careful, and that your car came out looking pristine.
IMO Car Wash
IMO Car Wash - Barry からの回答
Kym,
Thank you very much for the feedback it is greatly appreciated.
IMO Car Wash
I often use this carwash as its local…
I often use this carwash as its local to me. Workers are polite and efficiant. The carwash is good but not perfect.
2026年1月11日
IMO Car Wash - Barry からの回答
Helen Hartery,
We appreciate you taking the time to share your thoughts. We're glad to hear that our team is polite and efficient. We value your feedback on the carwash quality.
IMO Car Wash
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