The standard of cleaning and the shine are pleasing but I found the app rather confusing although I did get it to work eventually. It’s just not intuitive enough for my non-digital brain.
企業が回答しました
所在地
所在地を変更Scotia Road, ST6 4EF Stoke-On-Trent, GB
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レビュアーのコメントを見てみましょう
An interior cleaning service like hoovering must be included with the 9 pounds package. Overall service is really brilliant. I was happy to get my car cleaned from IMO. And I will still be using thei... もっと見る
企業が回答しました
One of the fellas gave me advice on how to remove some sticky stuff from my car, and was exceptionally pleasant, car wash was pretty awesome too!
企業が回答しました
The worst experience I've ever had at a car wash. The person running the car wash used foul language Infront of my children when my car went further forward than was expected. He openly questioned my... もっと見る
企業情報
当該企業による記述
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
連絡先
Scotia Road, ST6 4EF, Stoke-On-Trent, 英国
3.4
まあまあ
34件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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IMO Car Wash - Burslem からの回答
customer,
We appreciate your positive feedback! We are glad you had a fast and efficient experience.
IMO Car Wash
I paid on the quick pay and the worker…
I paid on the quick pay and the worker said it would not scan and when I refused to pay again he said he will smash my face and car if I didn't move !!
This person needs to be sacked . burslem in stoke on Trent
2026年5月23日
IMO Car Wash - Burslem からの回答
ROB,
We are very concerned to hear about this experience. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Every time I use this car wash we are…
Every time I use this car wash we are treated with respect. The car wash is thorough and lasts a couple of weeks.
2026年5月3日
IMO Car Wash - Burslem からの回答
Deborah,
We're so pleased to hear you consistently receive respectful service and a thorough, lasting car wash! Thank you for your kind words.
IMO Car Wash
Not very clean came out still dirty on…
Not very clean came out still dirty on wheels and wing mirrros
2026年4月19日
IMO Car Wash - Burslem からの回答
Joshua Kingham,
We appreciate your feedback and apologize that our service did not meet expectations. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
IMO drive through Burslem
Online payments easy on app
Guy was great on 1st wash
Then the car wash did the rest.
Overall easy experience
2026年4月7日
IMO Car Wash - Burslem からの回答
customer,
We're happy to hear that you found the online payments easy to use and that the employee was great during your first wash! We appreciate your positive feedback on the easy experience.
IMO Car Wash
Have used this car wash numerous times…
Have used this car wash numerous times however this time I’m very disappointed there were still paces on the car that were not clean, windscreen wheels and bottom edges of car.
2026年3月2日
IMO Car Wash - Burslem からの回答
Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk
car friendly carwash with an amazing shine!
staff always polite and give the car a good clean before going through the car wash.
2026年3月2日
IMO Car Wash - Burslem からの回答
Keith Maxfield,
We're happy to hear that our staff is polite and provides a good pre-wash service. Thank you for your positive feedback!
IMO Car Wash
Great clean but beware the app
The standard of cleaning and the shine are pleasing but I found the app rather confusing although I did get it to work eventually. It’s just not intuitive enough for my non-digital brain.
2026年2月24日
IMO Car Wash - Burslem からの回答
M Toohey,
We're happy to hear you were pleased with the cleaning! We appreciate your feedback about the app's intuitiveness. We'll consider your experience as we work to improve it.
IMO Car Wash
Normally very good
One of the side brushes for the wheels on the right hand side wasn't working
2026年2月18日
IMO Car Wash - Burslem からの回答
Philip,
We appreciate you bringing the malfunctioning side brush to our attention. We regret that the wheel brush was not operating correctly.
IMO Car Wash
IMO Car Wash - Burslem からの回答
Andy Jones,
We are glad you enjoyed your experience with our staff and car wash. Thank you for the positive feedback!
IMO Car Wash
Hand wash was rushed
Hand wash was rushed
car had some dirt left on window & wasn't dry all over but I needed the under chassis wash which is why I came
2026年1月23日
IMO Car Wash - Burslem からの回答
samantha clewlow,
We appreciate your feedback and are sorry the hand wash missed some spots. We'll review our process to ensure a more thorough clean, especially after an undercarriage wash.
IMO Car Wash
IMO Car Wash - Burslem からの回答
Ms Liz Brown ,
We're glad you enjoyed your experience. Thank you for letting us know that our services were easy to use and provided a quality wash for your vehicle.
IMO Car Wash
Disappointed
I purchased a prepaid Ultra HD wash, but the staff set it to the Rain Guard program instead. When I pointed out that this was not what I had paid for, the employee told me to file a complaint if I didn't like it and claimed there was nothing more he could do about it. It's been my first and last time on that car wash
2026年1月17日
IMO Car Wash - Burslem からの回答
Darek,
We appreciate you bringing this to our attention. We're sorry to hear that you received the incorrect car wash and that the service you received was unsatisfactory. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Paid £19 for the top wash only when I…
Paid £19 for the top wash only when I got home the car was still very dirty and I had to wash it again myself won’t be going there again
2026年1月3日
IMO Car Wash - Burslem からの回答
Marie Walker,
We appreciate you taking the time to share your experience. We're sorry the top wash did not meet expectations, and you had to rewash your car. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
An interior cleaning service like…
An interior cleaning service like hoovering must be included with the 9 pounds package. Overall service is really brilliant. I was happy to get my car cleaned from IMO. And I will still be using their services.
2025年12月30日
IMO Car Wash - Burslem からの回答
Muhammad Humayun Khan,
We appreciate your positive feedback and are happy you enjoyed our service. We'll consider your suggestion about including interior cleaning in the £9 package as we continuously look for ways to improve our offerings.
IMO Car Wash
It's nice to be nice
One of the fellas gave me advice on how to remove some sticky stuff from my car, and was exceptionally pleasant, car wash was pretty awesome too!
2025年12月28日
IMO Car Wash - Burslem からの回答
Thank you for your great feedback. We’re very pleased that our service met your expectations.
Great clean and the side mirrors do not…
Great clean and the side mirrors do not fold in unlike other car washes.
2025年12月30日
IMO Car Wash - Burslem からの回答
Thank you for your great feedback. We’re very pleased that our service met your expectations.
IMO Car Wash - Burslem からの回答
customer,
We regret that the wash did not meet expectations. We'll review our processes to improve our service. Please can you get in touch with us directly on the following email address so we can gather further information?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Some time imo Burslam car wash app not…
Some time imo Burslam car wash app not working and code not going accepted for taxi discount
2025年11月9日
IMO Car Wash - Burslem からの回答
mohammed Qaddier,
We appreciate you bringing this app and discount code issue to our attention. We will investigate this matter promptly.
IMO Car Wash
IMO Car Wash - Burslem からの回答
Theresa,
We're glad you enjoyed your experience with our team and our services. Thank you for your positive feedback!
IMO Car Wash
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