A staff at wash talked me through downloading IMO app and purchasing my wash package in advance. Very patient and helpful staff.
企業が回答しました
所在地
所在地を変更Burnham Road, DA1 5BL Dartford, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Probably the best automatic carwash around. Only giving 4 stars as you need to finish off the car with a micro fibre cloth to get it perfect. That said, it is impossible for the machine to get und... もっと見る
企業が回答しました
I'm usually pleased with the car wash in Dartford but this time the drying process was poor and the car came out quite wet. I went for the Rainguard programme which means the water normally beads rea... もっと見る
企業が回答しました
Staff were very friendly, seemed to be doing the pre wash powerwash throughly enough. However after going through the wash itself there was a large random patch on the boot that hadn’t been cleaned, a... もっと見る
企業情報
当該企業による記述
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
連絡先
Burnham Road, DA1 5BL, Dartford, 英国
3.5
まあまあ
57件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Nice helpful staff and the resulting…
Nice helpful staff and the resulting wash exceeded my expectations.
2026年6月1日
IMO Car Wash - Dartford からの回答
Chris,
We're so glad to hear you had such a positive experience and that our team exceeded your expectations! We appreciate your kind words.
IMO Car Wash
IMO Car Wash - Dartford からの回答
Parm Bansal,
We regret the missed aspects. We're reviewing this.
IMO Car Wash
IMO Car Wash - Dartford からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Really great pre clean by staff then…
Really great pre clean by staff then car wash machine.
2026年5月31日
IMO Car Wash - Dartford からの回答
Bagmouss,
We're so glad you had a great experience with our team and wash! Thank you for your kind words.
IMO Car Wash
I was completely dissatisfied
I was completely dissatisfied; they're outright scammers. I paid £19 and they only cleaned the outside of the car in the machine; it wasn't even hand-washed, but they had previously done a full interior and exterior cleaning for £23. I don't recommend them. They even asked for £15 for the interior. They just set their own prices.
2026年5月27日
IMO Car Wash - Dartford からの回答
Tugce,
Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction with our service. We are committed to providing excellent service and will look into your concerns regarding pricing and the cleaning process.
IMO Car Wash
This is the second time I have paid for…
This is the second time I have paid for the Ceramic XTR wash and the foam has not come out at all.
I raised this with the manager/owner, but he refused to let me go through the wash again. He said it would come out of his own pocket and told me to submit a complaint to head office if I wanted a refund.
I found his attitude rude and dismissive. Also, the brushes in the drive-through leave swirl marks on the car body, which is very disappointing for a premium car wash service.
2026年5月23日
IMO Car Wash - Dartford からの回答
Shah Saud,
Thank you for sharing your feedback. We are concerned to hear about the issues with the wash program and the condition of your vehicle. We are also very sorry to hear about the interaction with our team member. We are committed to providing a positive experience and will address these points internally.
IMO Car Wash
Very satisfied customer
A staff at wash talked me through downloading IMO app and purchasing my wash package in advance. Very patient and helpful staff.
2026年5月1日
IMO Car Wash - Dartford からの回答
Yomi Ogunsola,
We're so glad to hear our team provided patient and helpful service, assisting you with the app and your wash package. We appreciate your feedback!
IMO Car Wash
IMO Car Wash - Dartford からの回答
Sarah,
Thank you for your 5-star review! We are delighted you enjoyed our service and staff.
IMO Car Wash
My car was damaged at the front and…
My car was damaged at the front and missing the front badge. What came off during the wash. It’s a sort of thing you cannot miss as it’s a big part of the front of the car. I drove straight from the carwash and went out when I arrived. That’s when I noticed it was missing. I rang them a number of times leaving messages and my phone number and never had a return call.
I was very disappointed. I am hoping someone will read this and and get back to me.
2026年5月9日
The wheels don’t was clean properly
The wheels don’t was clean properly, dirt rest on, around the back number plate
2026年5月4日
IMO Car Wash - Dartford からの回答
VITALIE,
We appreciate your feedback and regret that our service was not satisfactory. We'll review our cleaning process, especially for wheels and plates.
IMO Car Wash
Went on Monday 4th May in the afternoon…
Went on Monday 4th May in the afternoon there was a problem with the car wash but nobody came to explain how long it would take to repair. Was still letting cars in . Poor customer service
2026年5月2日
IMO Car Wash - Dartford からの回答
MSWENDYSPOONER,
We appreciate your feedback and apologize that the car wash was not working and that you were not informed about the repair time. We will address this poor customer service.
IMO Car Wash
IMO Car Wash - Dartford からの回答
Robertas,
We appreciate your review and are so glad you had a brilliant experience with our service. We look forward to your next visit with us!
IMO Car Wash
Easy and friendly staff
Easy and friendly staff, machine works well and the pre-wash really helps to get the stubborn dirt off
2026年5月2日
IMO Car Wash - Dartford からの回答
Yeewan,
We're happy to hear that you found our staff helpful and the machine effective, especially the pre-wash! Thank you for your positive feedback.
IMO Car Wash
Could be better
The car is definitely cleaner than it was, but there are still some parts that could have been done better. The car wash also pushed my wing mirror backwards, which although was easily sorted feel that it shouldn’t happen. The main concern was the interior clean and the windscreen after them cleaning it is smeary especially when in the sunlight. No issue with the staff, as minimal interaction. The
2026年5月1日
IMO Car Wash - Dartford からの回答
customer,
We appreciate you taking the time to share your experience. We regret to hear that the wash quality and interior cleaning weren't up to expectations, and that the wing mirror was affected. We'll review these points to improve our service.
IMO Car Wash
Wheels are always still dirty following…
Wheels are always still dirty following car wash!
2026年4月30日
IMO Car Wash - Dartford からの回答
Andy P,
We regret to learn that the wheel cleaning was not satisfactory. Please email us, so we can investigate this further.
IMO Car Wash
I went for the wax plus and I was very…
I went for the wax plus and I was very disappointed as the car was soaking wet and still dirty inparts
2026年4月29日
Car came out gleaming and very friendly…
Car came out gleaming and very friendly staff. Will definitely be using again and would highly recommend
2026年4月26日
自発的なレビュー
IMO Car Wash - Dartford からの回答
S Z,
We appreciate you sharing your experience! We're so glad to hear that your car came out gleaming, and that our staff were friendly. We look forward to seeing you again!
IMO Car Wash
Cars packed too close in the wash
Cars packed too close in the wash. Wheels brush is broken and then was removed. They have increased the speed of the conveyer. And finally they have taken off the drier curtain off. The prices are going up and the quality of wash is going down!!!
2026年4月24日
IMO Car Wash - Dartford からの回答
customer,
Thank you for your feedback. We regret to hear about the issues you experienced with the car wash. We'll investigate the conveyor speed, brush, dryer curtain, and car spacing to improve our service.
IMO Car Wash
I turned up and i asked for rain guard
I turned up and i asked for rain guard. I went in expecting it to be shiny and clean and come out and it looked like the same as i went in, windows was still smeared and the car wasnt even that clean. It looked like it has rain drops on it so i had to re wash it. Fuming paid £13
2026年4月24日
IMO Car Wash - Dartford からの回答
customer,
We appreciate your feedback and regret that the Rain Guard wash did not meet expectations. It's disappointing the car wasn't clean and windows smeared. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
IMO Car Wash - Dartford からの回答
Umed,
We regret that the roof cleaning was not completed as requested. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
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