The operator forgot to brush the rear window of the car? I was watching him all the time but he forgot this one. In addition the roof was not covered in foam as I watched from under the closed (... もっと見る
企業が回答しました
所在地
所在地を変更3 Nethertown Broad Street, KY12 7DS Dunfermline, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Was confused to start with the QR codes and paying with phone, but pleased to say it worked smoothly even for an older gent like myself. The wash itself was reasonable but I did have to remove mud aft... もっと見る
企業が回答しました
Always a great experience. We use this car wash for both our cars. Great value for money, the staff are friendly, clear in their gestures of when to move the car etc. We have a problem of lots of bi... もっと見る
企業が回答しました
Despite asking if my roof bars would be okay, they simply stated that the roof might not get fully cleaned. Went in, and the roof roller got jammed repeatedly, damaged my roof bars and denting the top... もっと見る
企業情報
当該企業による記述
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
連絡先
3 Nethertown Broad Street, KY12 7DS, Dunfermline, 英国
4.1
ほぼ満足
73件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Attentive staff and clean premises so…
Attentive staff and clean premises so will be back for next car wash.
2026年6月5日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
IMO Car Wash - Dunfermline からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
IMO Car Wash - Dunfermline からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
IMO Car Wash - Dunfermline からの回答
Steven Smith,
We're sorry the wash fell short. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
The operator forgot to brush the rear…
The operator forgot to brush the rear window of the car?
I was watching him all the time but he forgot this one.
In addition the roof was not covered in foam as I watched from under the closed (obviously) sunroof?
As of Monday, after Friday car wash, the car is covered in dust, not IMO fault but car parked just in driveway ?
2026年5月22日
IMO Car Wash - Dunfermline からの回答
KJR-in-disgust,
We appreciate you sharing your experience. We are concerned to hear about the missed rear window and roof coverage, as well as the dust issue. We are reviewing our procedures to prevent these oversights.
IMO Car Wash
Short wait time I can pay via the app app…
Short wait time I can pay via the app and pick up a free wash every 6 washes always a good job
2026年5月24日
IMO Car Wash - Dunfermline からの回答
Kenneth Glennie,
We're so happy you appreciate the short wait times and the convenience of our app. We're glad you enjoy the free washes!
IMO Car Wash
IMO Car Wash - Dunfermline からの回答
Amy Von Schlehenried,
We appreciate you sharing your positive feedback about our quick, efficient, and well-priced service. Thank you!
IMO Car Wash
Dirt still left on car
Dirt still left on car; bird poop not removed. Windscreen still had dirt smeared on. Car was soaking at the back, not dried at all. Overall not a good clean as I had to get out a cloth and spray cleaner to clean the bits not done by the carwash
2026年5月21日
IMO Car Wash - Dunfermline からの回答
Abs,
Thank you for your feedback. We regret that the wash quality did not meet your expectations, and your vehicle was not cleaned to our standards. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Great car wash, but...
Great car wash, except one of the side brushes seems permanently out of action (ie, for years).
Occasional discounted price for upgrades is good.
2026年5月21日
IMO Car Wash - Dunfermline からの回答
Graeme Robertson,
We appreciate your feedback. We're concerned about the brush issue and will investigate. We're glad you like our discounted upgrades.
IMO Car Wash
Great car wash for a good price
2026年5月14日
IMO Car Wash - Dunfermline からの回答
Wendy,
We're happy you found our car wash satisfactory and affordable. We appreciate your positive feedback!
IMO Car Wash
IMO Car Wash - Dunfermline からの回答
Hey Colin,
Thank you so much for your 5-star review.
We’re thrilled to hear that you’re so satisfied with our customer service. Our team always does its best to make your visit as pleasant as possible.
We look forward to seeing you again soon!
Best regards,
Your IMO Car Wash Team 🚗✨
IMO Car Wash - Dunfermline からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
IMO Car Wash - Dunfermline からの回答
Carol Anderson,
We appreciate you sharing your experience! We're so happy to hear that you found our service fast and our staff friendly during your visit.
IMO Car Wash
Despite asking if my roof bars would be…
Despite asking if my roof bars would be okay, they simply stated that the roof might not get fully cleaned. Went in, and the roof roller got jammed repeatedly, damaged my roof bars and denting the top of my car. I had only discovered this damage when removing the bars later to clean the roof. Customer service wouldn't help, stating I'd need to speak to the 'self-employed' staff at the car wash. Not sure why they had to sneak in the 'self-employed' part, but regardless, they were also no help and blamed me. Now considering civil court action.
2026年4月29日
IMO Car Wash - Dunfermline からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
IMO Car Wash - Dunfermline からの回答
Joanna King,
We're happy to hear that you found our staff helpful, the service quick, and your car sparkling clean. We appreciate your positive feedback!
IMO Car Wash
Great service and cannot fault the team…
Great service and cannot fault the team here. It’s a great setup !! Car always comes out gleaming.
2026年4月24日
IMO Car Wash - Dunfermline からの回答
customer,
We appreciate you sharing your experience! We're so glad to hear that you find our service great and that your car always comes out gleaming.
IMO Car Wash
Whatever was spray on my Mercedes AMG…
Whatever was spray on my Mercedes AMG has left what looks like oily marks on the black trim around my side windows. Not happy!!
2026年4月25日
IMO Car Wash - Dunfermline からの回答
Lynn Keddie,
We're very sorry to hear about the oily marks on your Mercedes AMG trim. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Quick and efficient but needs some…
Quick and efficient but needs some maintenance as some brushes and sprays aren't working. I last reported this over a year ago.
2026年4月10日
IMO Car Wash - Dunfermline からの回答
customer,
We appreciate your feedback and apologize that some equipment isn't working. We'll look into this issue and ensure that maintenance is performed promptly.
IMO Car Wash
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