IMO Car Wash - Durham (Tesco) レビュー 31

TrustScore 5段階評価の4

3.8

Dragon Lane, DH1 2XQ Durham, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち5の評価

Easy and straight forward to pay using the app, turn up, car washed in minutes, did a great job, days later with lots of miles covered since and it still looks gleaming

企業が回答しました

5つ星のうち5の評価

Usual good service and speed of operation. The drying towels at the end were missing !

企業が回答しました

5つ星のうち1の評価

Car was still dirty with spots left all over it. Paid extra for the wheels the be cleaned and still were dirty when finished. The staff member was a bit rude as I thought he said put the handbrake on... もっと見る

企業が回答しました


企業情報

  1. 洗車

当該企業による記述

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


連絡先

  • Dragon Lane, DH1 2XQ, Durham, 英国

3.8

ほぼ満足

TrustScore 5段階評価の4

31件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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5つ星のうち5の評価

IMO car wash Durham

Usual good service and speed of operation. The drying towels at the end were missing !

2026年5月18日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

Ron,

We're glad to hear you appreciate our service. We apologize for the missing drying towels and will address this.

IMO Car Wash

5つ星のうち5の評価

IMO Car Wash Durham

I find the app easy to use and service at Durham is excellent

2026年5月6日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

Mr Brown,

We appreciate you taking the time to share your feedback! We're so glad you find the app easy to use and the service excellent.

IMO Car Wash

5つ星のうち3の評価

Because the wash uses recycled water…

Because the wash uses recycled water the filters are not cleaning the water enough, that coupled with that the final rotation wipes have been removed means that when the car drys it is left with dirty water drop marks all over the car

2026年5月1日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

Bill Mason,

Thank you for your feedback. We regret to hear the wash quality did not meet your expectations due to water and drying issues. We'll share this with our team for improvements.

IMO Car Wash

5つ星のうち5の評価

Great

Easy and straight forward to pay using the app, turn up, car washed in minutes, did a great job, days later with lots of miles covered since and it still looks gleaming

2026年4月25日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

Scott,

We're happy to hear you found our app easy to use and that the car wash was quick and effective. We appreciate your feedback about how great your car looks days later!

IMO Car Wash

5つ星のうち1の評価

I didn’t receive the wash I paid for on…

I didn’t receive the wash I paid for on the app. So essentially I have overpaid a lot for the basic wash my car received

2026年3月21日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

Kristen colley,

We regret that you did not receive the correct wash after paying via our app. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

5つ星のうち1の評価

Scratched car

2026年4月7日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

Many Thanks for your review. Please contact us via our website so that we can investigate further.

5つ星のうち1の評価

Not worth the money

Car was still dirty with spots left all over it. Paid extra for the wheels the be cleaned and still were dirty when finished. The staff member was a bit rude as I thought he said put the handbrake on and he came back to shout at me when I had misheard him. Better off just going to a normal car wash and my mirrors are filthy too

2026年3月27日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

customer,

We regret that the wash quality and wheel cleaning were unsatisfactory. We're sorry a staff member was impolite. Please contact us via email at Customer-Services@imo-carwash.co.uk, so we can investigate.

IMO Car Wash

5つ星のうち5の評価

Brilliant service

Brilliant service. Glad to see the towels removed at the finish

2026年3月25日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

MARTIN,

We're happy to hear that you enjoyed our service! We appreciate your positive feedback regarding the towel removal after you were finished.

IMO Car Wash

5つ星のうち5の評価

This particular person done a good job…

This particular person done a good job on the prewash, shame not all do as good

2026年3月22日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

customer,

We appreciate your feedback! We're happy to hear the prewash was well done. We'll share your comments to improve consistency across the board.

IMO Car Wash

5つ星のうち3の評価

Great wash, no microfibre

Great wash as always however the big microfibres at the end were not installed and so only the drier was used. If I had known about this I wouldn’t have paid full price.

2026年3月14日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

customer,

We appreciate your feedback and are sorry the microfiber applicators were not working. We'll investigate why they weren't installed to prevent this issue from happening again.

IMO Car Wash

5つ星のうち4の評価

operator not as friendly as the usual…

operator not as friendly as the usual one
when asked he didn't know if I should remove my aerial

2026年3月2日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

Kerry Barnett,

We appreciate your feedback and are sorry that the service wasn't up to our usual standards. We will address the knowledge gap to improve our service.

IMO Car Wash

5つ星のうち5の評価

Depends who pre wash sometimes a bit…

Depends who pre wash sometimes a bit slap dash. On the whole usually good

2026年1月20日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

Carol,

We appreciate your feedback. We'll address the pre-wash consistency to ensure a consistently good experience for everyone. Thank you for your review.

IMO Car Wash

5つ星のうち5の評価

Quick and easy to pay

Quick and easy to pay. Wash was great and attendant was very helpful and friendly.

2025年12月29日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

Tania Anderson,

We're happy to hear that you had a quick and easy payment experience and a great wash. We appreciate your kind words about our helpful attendant!

IMO Car Wash

5つ星のうち5の評価

Great staff and clean car

Great staff and ended up with a clean car

2025年10月11日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

Helen Linton,

We're glad you appreciated our staff and the clean car. Thank you for your positive feedback; it means a lot to us.

IMO Car Wash

5つ星のうち5の評価

Great car wash in Durham wouldn’t go anywhere else staff are fantastic

What a lovely chap at the car wash today very thorough in the pre clean very pleasant too as always car is washed to a high standard and was once again shining as new always very satisfied when we attend every month highly recommend a subscription well worth it

2025年10月23日
IMO Car Wash - Durham (Tesco) ロゴ

IMO Car Wash - Durham (Tesco) からの回答

Andrea ,

We're happy you had such a great experience! It's wonderful to hear that you appreciate the thorough pre-clean and the high standard of our car wash. Thank you for recommending our subscription!

IMO Car Wash

5つ星のうち1の評価

IMO Durham Tesco

IMO Durham Tesco. I go to this car wash roughly every two weeks. Last week I did some off the road driving, so the inside got really dusty, so I booked in for a Mini Valet today Thursday 23/06/22 at 10am. The Mini Valet covers : Express Valet plus: Wheels and alloys detailed, Windows polished, Dashboard cleaned, Plastics cleaned, Vinyl trims cleaned and an Air Freshener. I left the car with them for an hour, when I got back, I noticed that the dashboard which was the most dusty part had only been swiped over with what looked like a hand, the console was still dusty and so were the doors. When I informed the young man that the dashboard wasn't done properly; he brought out this dirty looking cloth ( it says dashboard cleaned on the Mini Valet) and dusted it down the drivers side; I also pointed out that it didn't look like the door had been done either so he did that. After dusting it down he went to the passenger side door and did that and promptly walked off. I went after him to tell him he hadn't done the passenger side dashboard, at which time he told me to stop shouting. I wasn't shouting, but talking over the car wash where he had gone back too, also I had the right to be annoyed as he hadn't done the job properly, which I told him so. He then turned and told me I was banned from the car wash!!! After getting home, I also noticed the boot hadn't been vacuum either nor had the windows been cleaned as there was still a mark where I killed a bug. Cost me £32

2022年7月9日
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