Car wash was excellent. Car came out sparkling clean. Service was brilliant. Staff always friendly and helpful. Would recommend to everyone.
企業が回答しました
所在地
所在地を変更Lakeside Retail Park, RM20 1TX Grays, GB
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Facility was good. Fast service no waiting time. Paid for the top Ceramic clean but failed to remove bird droppings and pollen spores from around the windows and other crevases. Expected a better cle... もっと見る
企業が回答しました
Firstly the app is easy to use to purchase washes, the guys at my local Lakeside unit are very friendly and really do look after your vehicle through the process, great finish too do thank you
企業が回答しました
Firstly I have paid for the Utra HD package which includes at the right beginning a hand pre-wash. Nobody from your staff has done hand pre-wash. Secondly after my car was washed automatically, i... もっと見る
企業が回答しました
企業情報
当該企業による記述
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
連絡先
Lakeside Retail Park, RM20 1TX, Grays, 英国
3.8
ほぼ満足
28件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Nice staff (generally) but overpriced and hurried
Generally a good clean, although rather expensive for what you get. Paying for convienience and not quality here.
Far too many menu options to choose from, was better when there were less. Top wash is around £25 which is madness.
It’s an extra £30+ if you want them to spent a few minutes vacuuming your foot wells etc.
Having utilised over the years, the above can all be navigated if you want convenience over quality and are will to over pay for it. But biggest issue is the pointless ‘claim’ made that they guarantee car won’t be scratched - which is impossible of course to measure and uphold.
I have three large (6”) scratches on my cars roof - million percent from the wash. But of course you’re sat in your car when you go through. And they aren’t checking and recording any existing or post damage. So it’s a pointless claim designed to reassure.
2026年5月2日
IMO Car Wash - Lakeside (Tesco) からの回答
Graham F,
We appreciate your detailed feedback regarding our services and pricing. We are concerned to hear about the scratches on your car and take such claims seriously. We are reviewing our wash processes and guarantee claims to ensure customer satisfaction and prevent future occurrences. Your comments on menu options and additional services are also noted for consideration as we continuously strive to improve our offerings.
IMO Car Wash
straight forward car wash
Always straight forward, people onsite are friendly. Car goes through the automated car wash.
2025年11月28日
IMO Car Wash - Lakeside (Tesco) からの回答
Aaron Bourne,
We appreciate your kind words! We're so glad to hear that you find our service straightforward and our team friendly.
IMO Car Wash
Always friendly helpful staff and my…
Always friendly helpful staff and my car sparkles for days after
2026年5月20日
IMO Car Wash - Lakeside (Tesco) からの回答
Ren Dax,
We're so glad our team is friendly and helpful, and your car sparkles! Thank you for your feedback.
IMO Car Wash
Firstly I have paid for the Utra HD…
Firstly I have paid for the Utra HD package which includes at the right beginning a hand pre-wash. Nobody from your staff has done hand pre-wash.
Secondly after my car was washed automatically, in approximately 10 minutes car wash partially dried and left with lots of white marks on the body.
A good service and a great standard of a business must be well maintained and guided by some who takes responsibilities.
Lots of staff just doing much.
Your service didn’t make me happy and didn’t make me recommend you to others.
2026年5月22日
IMO Car Wash - Lakeside (Tesco) からの回答
customer Chris,
We appreciate you sharing your experience. We are concerned to hear that the hand pre-wash was missed and that your car was left with marks. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Car wash was excellent
Car wash was excellent. Car came out sparkling clean. Service was brilliant. Staff always friendly and helpful. Would recommend to everyone.
2026年5月20日
IMO Car Wash - Lakeside (Tesco) からの回答
Vincenzo Vigilante,
We're so pleased you had an excellent car wash experience! It's wonderful to hear your car was sparkling clean and our staff were friendly.
IMO Car Wash
Facility was good
Facility was good. Fast service no waiting time. Paid for the top Ceramic clean but failed to remove bird droppings and pollen spores from around the windows and other crevases.
Expected a better clean for the top service.
2026年5月15日
IMO Car Wash - Lakeside (Tesco) からの回答
Paul,
We appreciate your feedback regarding your recent visit. We are concerned to hear that our top-tier service did not meet your expectations for cleanliness, especially regarding the bird droppings and pollen. We are reviewing our processes to ensure a more thorough clean.
IMO Car Wash
IMO Car Wash - Lakeside (Tesco) からの回答
Shahana,
We're glad you found our experience amazing for the kids. Thank you for sharing this positive feedback with us; we appreciate it.
IMO Car Wash
My car had been left outside my place…
My car had been left outside my place for about 6 months whilst I was in hospital and had gathered some green algae so I asked if they could help to remove this before my wash which they happily did.
2026年3月24日
IMO Car Wash - Lakeside (Tesco) からの回答
Gwen Reynolds,
We're happy to hear that we could assist you with the algae removal before your car wash. We appreciate you bringing your car to us, and we're glad you enjoyed your experience. Thank you for your positive feedback!
IMO Car Wash
Staff great! Wash not so much
Staff was very welcoming and friendly, app wasn’t working properly and showing up with prepaid wash, member of staff helped with being informative and after viewing email confirmation and viewing link in email all was accepted.
Unfortunately pre wash was very rushed as it was busy, and after getting home I noticed dirt and bird mess still on the rear of my car.
2026年3月14日
IMO Car Wash - Lakeside (Tesco) からの回答
lewis,
We appreciate your feedback and are glad our staff was welcoming and helpful in resolving the app issue. We regret the pre-wash felt rushed and missed some spots. We'll review our processes to ensure a more thorough service moving forward.
IMO Car Wash
The back windscreen top of my Car…
The back windscreen top of my Car doesn’t even look like a bit of water touched it. I will def not be returning. I have to now clean it myself
2026年3月14日
IMO Car Wash - Lakeside (Tesco) からの回答
customer,
We regret that the rear windscreen cleaning was unsatisfactory, and we appreciate you bringing this to our attention. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
IMO Car Wash - Lakeside (Tesco) からの回答
B A Ahamed,
We're happy you found our car wash to be the best for the price. Thank you for your positive feedback; we appreciate it a lot!
IMO Car Wash
Firstly the app is easy to use to…
Firstly the app is easy to use to purchase washes, the guys at my local Lakeside unit are very friendly and really do look after your vehicle through the process, great finish too do thank you
2026年2月25日
IMO Car Wash - Lakeside (Tesco) からの回答
David,
We're happy to hear you found the app easy to use and that our team at your local unit are friendly and take great care of vehicles! We appreciate your positive feedback and thank you!
IMO Car Wash
Extremely polite and friendly staff
2026年2月14日
IMO Car Wash - Lakeside (Tesco) からの回答
Paula Hacker,
We appreciate you sharing your experience with our team; we are so glad to hear our staff was polite and friendly.
IMO Car Wash
Amazing
Really great job I know it’s a machine but these guys do get the corners and the wheels properly:)
2025年12月29日
IMO Car Wash - Lakeside (Tesco) からの回答
Melissa Deguara,
We're glad you enjoyed your experience and that our service met your expectations, especially with the attention to detail on the corners and wheels. Thank you for your positive feedback!
IMO Car Wash
Awful the worst car clean ever
Awful the worst car clean ever. I paid £35 for inside & outside the boot had not been cleaned so asked if they could & it was not worth the 5 minute wait. It was so bad I cleaned it again. I will never go back or recommend
2025年12月20日
自発的なレビュー
IMO Car Wash - Lakeside (Tesco) からの回答
Diane,
We appreciate you bringing this to our attention. We're very sorry to hear that the service did not meet expectations, and we'll review your feedback to improve our service quality.
IMO Car Wash
The car at the end of the wash should…
The car at the end of the wash should be checked over to make sure all is clean
2025年12月5日
IMO Car Wash - Lakeside (Tesco) からの回答
Michelle Harris,
We appreciate your feedback and will review our quality checks to ensure every car is as clean as possible after the wash.
IMO Car Wash
Very good and very friendly staff in…
Very good and very friendly staff in imo lakeside Essex and very clean car wash the my car looks like new after wash
2025年11月20日
IMO Car Wash - Lakeside (Tesco) からの回答
Faruk,
We're happy to hear that you had a great experience with our friendly staff and clean car wash. We appreciate your positive feedback!
IMO Car Wash
I used my local imo car wash it was great
I used my local imo car wash it was a great service by the workers there one of them helped me out with money coupon the saved me £2 off a £12 car wash
2025年10月25日
IMO Car Wash - Lakeside (Tesco) からの回答
Nicola Cripps,
We're glad you enjoyed your experience at our car wash. We appreciate your positive feedback regarding our team's helpfulness and the coupon savings.
IMO Car Wash
New management,works perfect.
2025年2月6日
自発的なレビュー
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