IMO Car Wash - Leven レビュー 41

TrustScore 5段階評価の3.5

3.6

Hawkslaw Road, KY8 4QZ Leven, GB


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5つ星のうち1の評価

When you offer a prewash service I expect a bit more than some product sprayed on my car, a quick power wash and just the back of the car scrubbed for literally 2 seconds. There was a large queue and... もっと見る

企業が回答しました

5つ星のうち5の評価

Didn't have to wait long, the location of the car wash was very good and is better value when buying a bundle of washes together. The staff were very quick when pre-treating the car and got me back un... もっと見る

企業が回答しました

5つ星のうち5の評価

The process for booking the car washes prior to arriving is very simple and straightforward. The overall experience is great as well - generally only wait for a maximum of 5 minutes for the car wash... もっと見る

企業が回答しました

5つ星のうち4の評価

All good but assistants can be very impatient when asking you to move forward. They should bear in mind you have to come out of neutral, choose drive and carefully go forward in a confined space. I th... もっと見る

企業が回答しました


企業情報

  1. 洗車

当該企業による記述

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


連絡先

  • Hawkslaw Road, KY8 4QZ, Leven, 英国

3.6

まあまあ

TrustScore 5段階評価の3.5

41件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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5つ星のうち1の評価

Don’t get what you pay for

When you offer a prewash service I expect a bit more than some product sprayed on my car, a quick power wash and just the back of the car scrubbed for literally 2 seconds. There was a large queue and I feel the service was rushed. Not just on my car but every car waiting.
When a different employee works there he gives each car a lot more effort and brushes the whole car!

2026年5月29日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

Nicola Brown,

We appreciate you bringing this to our attention. We regret that the prewash service felt rushed and inconsistent. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

5つ星のうち5の評価

Great staff

Great staff. Proper good clean.

2026年5月28日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

Janey,

We appreciate your kind words. We're glad you enjoyed our service and clean.

IMO Car Wash

5つ星のうち5の評価

Good Service at Leven

Didn't have to wait long, the location of the car wash was very good and is better value when buying a bundle of washes together. The staff were very quick when pre-treating the car and got me back under way again quickly. Very happy with the service at Leven. The Ultra HD option works well for my car (an EV) and brightens the metallic red very well.

2026年5月16日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

North Yorkshire Chris,

We're happy to hear you were pleased with the quick service and convenient location at Leven! It's great to know the Ultra HD option worked well for your car. Thank you for your positive feedback; we appreciate it!

IMO Car Wash

5つ星のうち5の評価

Excellent service

Excellent service - great wash and special offer in the app was a bonus

2026年5月20日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

WM,

We appreciate your kind words! We're delighted you enjoyed our service, great wash, and the app offer.

IMO Car Wash

5つ星のうち5の評価

Good experience

Guy on duty was great. Professional, gave extra clean prior to car wash. Good price

2026年5月13日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

Ashleigh,

We appreciate your positive feedback! We're glad our team member provided excellent service and a great clean. Thanks for visiting!

IMO Car Wash

5つ星のうち5の評価

Love this car wash

Love this car wash. My daughter does too, she's 2 and they always give her a lolly and me a air freshner. Evem without that. Its still the best car wash around here.

2026年5月12日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

Alison Turner,

We're so happy to hear you and your daughter enjoy visiting us! We appreciate your kind words and positive feedback.

IMO Car Wash

5つ星のうち5の評価

Polite and corteous operator where our…

Polite and corteous operator where our car wash given a much need clean.

2026年5月10日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

Alex Balfour,

We appreciate your positive feedback! We're so glad our operator was polite and provided your car with a much-needed clean. Thanks for visiting!

IMO Car Wash

5つ星のうち5の評価

Great car wash experience

The process for booking the car washes prior to arriving is very simple and straightforward.
The overall experience is great as well - generally only wait for a maximum of 5 minutes for the car wash to be completed.
The staff are always polite and friendly as well.

2026年5月10日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

Etienne Botes,

We're happy to hear that you found the booking process simple and straightforward. It's great to know that you enjoyed your overall experience with our quick car wash and polite team. We appreciate your positive feedback!

IMO Car Wash

5つ星のうち3の評価

Not recommended

Pre wash not very good at all. Alloys were still dirty. Casing of wing mirror knocked off during wash. Won’t use again.

2026年5月1日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

Nick Brownlee,

We appreciate your feedback and we're sorry the pre-wash was poor and your mirror was damaged. We'll review our processes to prevent this.

IMO Car Wash

5つ星のうち4の評価

Back end of car was not rinsed properly…

Back end of car was not rinsed properly and still had soap suds on car, didn’t notice till I was already home.

2026年4月25日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

Customer,

We appreciate you bringing this to our attention. We're sorry the car wasn't rinsed thoroughly, and there were soap suds left. We'll review our processes.

IMO Car Wash

5つ星のうち1の評価

Do not recommend

My mum and dads car is all
Scraped at the passenger side. The man kept telling me to drive over to the left ..: the result being that the mirror pranged and the car mirror and side door is all scraped.

2026年4月17日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

A member of our customer servic eteam will be in touch Via Email.

IMO Car Wash

5つ星のうち1の評価

Do not recommend

Came to the car wash and spent £12.35 on an ultra HD wash. I was next in queue for my car to go through and the car wash broke down. I was told I could wait 10-15 minutes for this to be fixed or just leave so I said I would wait after already paying for the service. After 20 minutes I was told it was taking too long to fix and that I was better to just leave. I asked then if I could get a refund since I never received the service and I was firmly told “no”. Do not recommend, workers very rude.

2026年3月28日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

Many thanks for your review. Please Contact Us via our website so that we can investigate further.
Many thanks

IMO

5つ星のうち3の評価

The car wasn't as clean as its been…

The car wasn't as clean as its been before still had dirt on top of the wings and bonnet think it was the things that hang down at the end of the wash paid £12 but had to wash when got home which isn't ideal but hey ho

2026年4月7日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

David Taylor,

We appreciate your feedback. We're sorry the wash did not meet expectations, leaving dirt on your car. We will review our processes to ensure a more thorough clean in the future.

IMO Car Wash

5つ星のうち1の評価

That new guy was so RUDE I showed him…

That new guy was so RUDE I showed him mobile code and said I'm paying by card and put my phone forward he started shouting at me "speak English" " speak louder" LOL when I asked his name he shouted "non of your business don’t come here" and started hitting my car with his brush Remember I've been there no problems ever.

2026年4月3日
自発的なレビュー
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

Many Thanks for your review. Please contact us via our website so that we can investigate further.

5つ星のうち5の評価

Leven car wash

I attended the Leven car wash on the 18/03/26. Customer service was great, worker was polite and well mannered. Overall great service with great results.

2026年3月18日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

customer,

We're happy to hear you received great customer service on your visit to the Leven car wash. Thank you for letting us know about your positive experience!

IMO Car Wash

5つ星のうち4の評価

A little more patience please

All good but assistants can be very impatient when asking you to move forward. They should bear in mind you have to come out of neutral, choose drive and carefully go forward in a confined space. I think it took me 10 seconds but wasn't quick enough by the impatience look on the assistants face. There was no more cars behind me!

2026年3月11日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

Jane Dunlop,

We appreciate your feedback. We're sorry to hear you felt rushed by our staff. We aim to provide a relaxed experience, and we'll address this with our team to ensure everyone is more patient and understanding in the future. Thanks for bringing this to our attention.

IMO Car Wash

5つ星のうち1の評価

Accident waiting to happen - The machine malfunctioned and if I…

The machine malfunctioned and if I hadn’t emergency braked my 1 week old car I hold have been severely damaged! Worker apologised but only said ‘oh I don’t think the sensor picked up your big car’

2026年3月8日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

SANDRA HALLEY ,

We appreciate you bringing this to our attention. We're very sorry to hear about the malfunction and the potential danger you experienced with your new car. We'll investigate this issue thoroughly.

IMO Car Wash

5つ星のうち5の評価

Always use this car wash

Always use this car wash, friendly service

2026年2月28日
IMO Car Wash - Leven ロゴ

IMO Car Wash - Leven からの回答

Miss Rhea Jurgensen,

We appreciate your positive feedback! We're so glad you consistently choose our car wash and value our friendly service. Thank you!

IMO Car Wash

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