IMO Car Wash - Northfleet レビュー 21

TrustScore 5段階評価の3

2.9

Unit 1, DA11 9AX Northfleet, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

All good for a quick wash, only caveat being the drying isn't too good, so you have to park and dry it properly yourself. Also, the vacuum is not strong enough to actually clean properly in the 3mins... もっと見る

企業が回答しました

5つ星のうち1の評価

They broke the antenna of my car and blamed me for not seeing the tiny writing saying "remove all peripherals" at the bottom of the price list bollard. Absolute bellends. If you value your car, av... もっと見る

5つ星のうち5の評価

Great service at their Northfleet site! Had a full valet on my Lexus & the car was returned cleaned inside & out. Refreshed & smelling great. Nice people polite & professional. Will definitely be usin... もっと見る

5つ星のうち5の評価

Went to this car wash and met this fabulous lovely guy who is the assistant manager- Emil, he was extremely helpful and kind, he made sure my car was very clean even though I had only paid for a self... もっと見る

企業が回答しました


企業情報

  1. 洗車

当該企業による記述

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


連絡先

  • Unit 1, DA11 9AX, Northfleet, 英国

2.9

まあまあ

TrustScore 5段階評価の3

21件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Convenient for a quick wash

All good for a quick wash, only caveat being the drying isn't too good, so you have to park and dry it properly yourself.
Also, the vacuum is not strong enough to actually clean properly in the 3mins per £1.

2026年5月18日
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

Daniel,

We appreciate your feedback regarding the drying and vacuum performance. We're reviewing our equipment to ensure a more thorough clean for all our customers.

IMO Car Wash

5つ星のうち3の評価

Wheels not cleaned properly

Wheels not cleaned properly

2026年4月14日
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

Duncan GRAY,

We regret that the wheel cleaning was not satisfactory. Please visit our website, so we can learn more about your experience and improve.

IMO Car Wash

5つ星のうち1の評価

Taking money but not providing the service!

Paid for ceramic XTR and a mini valet. The inside of the vehicle definitely had not been cleaned, the windows weren’t cleaned, no dust nothing. Nothing had be cleaned! This was as IMO Northfleet! Will not be using again!

2026年4月4日
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

Many Thanks for your review. Please contact us via our website so that we can investigate further.

5つ星のうち4の評価

clean Car

Nit much can go wrong. Car came out clean

2026年3月13日
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

Mark,

We appreciate your feedback and are glad the car was clean. Thanks!

IMO Car Wash

5つ星のうち1の評価

Went to get our car washed at…

Went to get our car washed at Northfleet yesterday, drove in only to see a sign right by the entrance to the wash to say maintenance in progress, nothing outside before we drove in

2026年3月12日
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

Michael,

We appreciate you taking the time to share your experience. We're sorry the maintenance sign was not visible before you entered. We'll review our signage placement to prevent this issue.

IMO Car Wash

5つ星のうち4の評価

Service is good but car is still wet…

Service is good but car is still wet after wash. Drying process should be better.

2026年3月6日
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

A. Kadir Kahraman,

We appreciate your feedback. We're sorry your vehicle was still wet after the wash. We'll work to improve our drying process.

IMO Car Wash

5つ星のうち3の評価

Service is ok but they should help to…

Service is ok but they should help to wipe excess water left on the cars

2026年2月17日
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

Wil Rg,

We appreciate your feedback. We'll look into improving our service by making sure to wipe off excess water on the cars.

IMO Car Wash

5つ星のうち2の評価

Very poor service

Very poor service. Hand wash was so poor. Tyres were not done. After leaving the machine so many water marks on the car everywhere despite have the wax treatment, specially right out of the wash

2026年1月3日
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

customer,

We appreciate your feedback and are sorry the hand wash and wax treatment did not meet expectations, especially regarding the tires and water marks. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash

5つ星のうち1の評価

Crap don’t waste your money or time

Crap.
Not worth it at all car still had dirt on it paid for 2nd top one wouldn’t use this again. Had to re wash my car when I got home

2025年12月30日
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

Please can you get in touch with us directly on the following email so we can gather more details?
Customer-Services@imo-carwash.co.uk

5つ星のうち3の評価

Missed quite a few spots on lower part…

Missed quite a few spots on lower part of the car… dried too quick, car was still very wet when left the place…

2025年12月20日
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

customer,

We appreciate your feedback and are sorry some areas were missed and the car was too wet. We'll review our processes to ensure better results.

IMO Car Wash

5つ星のうち1の評価

Don’t spray wax

Don’t spray wax, waist off money

2025年11月10日
自発的なレビュー
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

Svajunas Tauragis,

We regret that the product did not meet your expectations, and we appreciate you bringing this to our attention.

IMO Car Wash

5つ星のうち5の評価

Outstanding place to wash car and helpful staff

Went to this car wash and met this fabulous lovely guy who is the assistant manager- Emil, he was extremely helpful and kind, he made sure my car was very clean even though I had only paid for a self service, he still assisted in cleaning the car immaculately.
Emil is the best and a great cleaner. I left so happy and he brightened my day with his kindness. Thank you so much Emil

2025年9月19日
自発的なレビュー
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

We're so happy to hear that you had such a positive experience! We appreciate you mentioning how the assistant manager's kindness and assistance made your day. Thank you for your wonderful feedback!

5つ星のうち5の評価

The staff was incredible!

The staff was incredible!, my car was spotless by the time they we're done & even fixed my back window heater very impressed, Thank you to Bash and Frankie really good stuff👍

2025年1月28日
自発的なレビュー
5つ星のうち1の評価

First and last time using these guys

First time I've used the Northfleet one. Only one guy there and he kept stopping to wash others instead of starting/completing my one? Definitely won't be back if this is the service you get!
I'd be surprised if anyone uses it twice!

2024年8月13日
自発的なレビュー
5つ星のうち1の評価

Unprofessional and careless

They broke the antenna of my car and blamed me for not seeing the tiny writing saying "remove all peripherals" at the bottom of the price list bollard. Absolute bellends. If you value your car, avoid at all costs.
They purposely forget to speak English when you have damage but when they're describing the prices they turn into bloody Shakespeare.
They didn't even offer to reimburse me for the wash, let alone the antenna damage. Emailed the managers, they said fill in a report at the wash. Go back to the wash, "the boss isn't khere."
Also, the water always stinks, the wash doesn't clean anything and leaves the car with stains you have to rub off afterwards.
Bad service, avoid.

2024年5月8日
自発的なレビュー
5つ星のうち5の評価

Great service

Great service at their Northfleet site! Had a full valet on my Lexus & the car was returned cleaned inside & out. Refreshed & smelling great. Nice people polite & professional. Will definitely be using this branch again.

2024年4月18日
自発的なレビュー
5つ星のうち1の評価

Northfleet IMO are rude.

Northfleet IMO - very rude, asked for one wash and told to pay extra for foam but given one below what I asked for. When I pointed this out Alie was rude to the point of saying go somewhere else next time. Avoid as the customer service is poor.

2024年2月4日
自発的なレビュー
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

Hello, we are sorry to hear about your poor experience at our Northfleet site. Please contact us on customer-services@imo-carwash.co.uk so we can assist you

5つ星のうち2の評価

Paid £10 for car wash but when I got…

Paid £10 for car wash but when I got home the bodywork was covered in white spots the windows weren’t very clean either. Should of done it myself.

2024年1月15日
自発的なレビュー
IMO Car Wash - Northfleet ロゴ

IMO Car Wash - Northfleet からの回答

We are sorry to hear about your poor experience at our site. Please contact us on customer-services@imo-carwash.co.uk so we can assist you

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