IMO Car Wash - Norwich レビュー 42

TrustScore 5段階評価の4

4.0

Unit A Havers Road, NR3 2DU Norwich, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great car cleaning today. As a dog walker my car definitely wasn't the cleanest and actually one of the buttons had got stuck plus dog hair etc. Charged a bit more to clean my car which was expec... もっと見る

企業が回答しました

5つ星のうち3の評価

Despite buying one of the top price washes the operative didn’t bother with the manual soap brush for the rear of the car where the auto wash always misses bits. I’m not sure there actually is a diffe... もっと見る

企業が回答しました

5つ星のうち3の評価

The guys working there were brilliant! There were several things not working in the carwash tho. None of the indicator lights showing the wash you purchased light up so you don't know if you've gott... もっと見る

企業が回答しました

5つ星のうち5の評価

Decent car wash at a reasonable price, with Blue Light discount available too. Friendly staff—will definitely use again.

企業が回答しました


企業情報

  1. 洗車

当該企業による記述

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


連絡先

  • Unit A Havers Road, NR3 2DU, Norwich, 英国

4.0

ほぼ満足

TrustScore 5段階評価の4

42件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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5つ星のうち5の評価

Friendly

Friendly and helpful

2026年5月27日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

5つ星のうち5の評価

Easy

Easy. Good finish.

2026年4月27日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash

5つ星のうち4の評価

It was our first car wash and I was a…

It was our first car wash and I was a bit confused as to what was happening

2026年4月23日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Peter Jacques,

We appreciate your feedback and are sorry your first experience was a bit confusing. We'll see how we can improve the process for new customers.

IMO Car Wash

5つ星のうち5の評価

Friendly staff

Friendly staff, great results.

2026年4月20日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Ges,

We appreciate you sharing! We're so happy to hear that you found our staff friendly and had great results during your visit with us.

IMO Car Wash

5つ星のうち5の評価

Decent car wash at a reasonable price

Decent car wash at a reasonable price, with Blue Light discount available too. Friendly staff—will definitely use again.

2026年4月20日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

lee c,

We appreciate you taking the time to share your experience! We're happy to hear that you found our car wash decent and reasonably priced and that our staff were friendly.

IMO Car Wash

5つ星のうち5の評価

Great car cleaning today

Great car cleaning today. As a dog walker my car definitely wasn't the cleanest and actually one of the buttons had got stuck plus dog hair etc.

Charged a bit more to clean my car which was expected and completely fair and now it looks brand new. Thank you so much.

Tom Scentastic dogs

2026年4月21日
自発的なレビュー
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Tom,

We're happy to hear that we could return your dog-walking car to a brand-new condition, even with the extra dog hair and a stuck button! We appreciate your understanding of the additional charge and thank you for your positive feedback.

IMO Car Wash

5つ星のうち5の評価

Great clean again

Can’t beat driving in with a dirty car and leave with a gleaming clean car

2026年4月4日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Rob Norwich,

We're delighted you find it satisfying to drive away with a gleaming, clean car after visiting us! Thank you for your positive feedback; it means a lot to us.

IMO Car Wash

5つ星のうち5の評価

The best car wash in Norwich.

The guys washing our car were friendly and professional, the price for such a high quality wash including materials was reasonable and now our car is gleaming like new!

2026年3月30日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Julian,

We're happy to hear that you found our team friendly and professional, and that you were satisfied with the quality and price of your car wash! Thanks for the positive feedback.

IMO Car Wash

5つ星のうち2の評価

Abusive staff

Just visited Norwich. Have been using this wash for years and always been really pleased. Pre purchased in the app, then when I went with the voucher a pop up offer came up and the man scanned that instead. Then tried to charge me extra for a different wash. Was very rude when I explained I didn't want that one, I wanted the one I had paid for. His English wasn't good, so I was struggling to understand what he was trying to say to me. Then, the pre wash man shouted at me. Again, I couldn't fathom what he was trying to communicate and he opened my car door and yelled at me. I'm sorry, but I'm not paying for such abusive service. I will never return as they left me feeling very upset. When did customer service like this become acceptable? Going to use the chaps in the mall as at least they are polite and kind.

2026年3月28日
自発的なレビュー
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

KCL,

We appreciate you bringing this to our attention. We are sorry to hear about the rude behavior and communication issues you experienced during your visit. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

5つ星のうち3の評価

The guys working there were brilliant

The guys working there were brilliant! There were several things not working in the carwash tho. None of the indicator lights showing the wash you purchased light up so you don't know if you've gotten what you paid for. Also the last action is the wash is the rotating chamois strips. They were completely not there. This, I feel is a very important step as the blower does not remove all the water. I had water spots all over my windows. Works but needs to be repaired.

2026年3月21日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Jeremy Keller,

We appreciate your feedback! We're sorry several features were not working properly, including the indicator lights and chamois strips. We will review these issues to ensure our services meet expectations.

IMO Car Wash

5つ星のうち5の評価

Great service

This service offers a great selection of treatments for your car, there's never a long wait and extra facilities (vacuums etc) are available on location. Prices are also very fair and the pay-in-advance facility is extremely useful, while also earning a small discount.

2026年3月21日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Ann Jerrard,

We appreciate your feedback regarding the variety of treatment options, the short wait times, and the additional facilities. We're also glad you find the prices fair and the pay-in-advance option useful!

IMO Car Wash

5つ星のうち4の評価

Electronic payment was straightforward.

Electronic payment was straightforward.
The car was steered smoothly through.
The drying left many spots on the windscreen.

2026年3月13日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Andy Mears,

We appreciate your feedback and are glad the electronic payment process was easy. We'll look into the spots left on the windscreen to improve our service.

IMO Car Wash

5つ星のうち2の評価

The machine knocked off my wing mirror…

The machine knocked off my wing mirror and it felt like every car got the same treatment regardless of how much you pay

2026年3月7日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Harry,

A member of our customer service team will be in touch Via email soon.

IMO Car Wash

5つ星のうち5の評価

Excellent for the money

Excellent for the money, quick and seamless. The guy who came to check me in when we arrived was a credit to the company, really nice guy. Would highly recommend.

2026年3月7日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Sean,

We appreciate your positive feedback! We're happy you found our service quick and seamless and that our team member made a great impression. Thanks for recommending us!

IMO Car Wash

5つ星のうち5の評価

quick

first time using here and where quick and officiant service

2026年3月1日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Mr B,

We're happy to hear that you had a quick and efficient experience during your first time. Thank you for your positive feedback!

IMO Car Wash

5つ星のうち5の評価

Cheerful and helpful staff and great…

Cheerful and helpful staff and great service

2026年2月26日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Tomo,

We appreciate your positive feedback! We're so glad you found our staff cheerful and helpful and enjoyed our great service. Thanks again!

IMO Car Wash

5つ星のうち2の評価

The 3 Foam Wash was amazing

The 3 Foam Wash was amazing - it made my car look like I had just walked out of the showroom.
The issue was that this was the first time I used the app - it was meant to offer a discount and this was not showing. When I presented the QR code at the car wash, I was told bluntly that the machine would not accept it. I then had to spend five uncomfortable minutes figuring it out myself why the code wouldn’t work (I have a screen protector on my phone that sometime obscures scanning machines). Meanwhile I had an impatient assistant not offering suggestions and then was given gruff instructions by the staff as I drove into position. I guess one can’t expect 5 star customer service at a car wash - so will accept the fact the machine was fantastic, the car was gleaming and will ignore the attitude of the staff.

2026年2月21日
IMO Car Wash - Norwich ロゴ

IMO Car Wash - Norwich からの回答

Clint Kent,

We appreciate you sharing your experience. We're glad the wash quality met your expectations. We regret the app discount issue and the unhelpful assistance you received. We'll address the staff's behavior to improve the customer experience.

IMO Car Wash

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