IMO Car Wash - Redruth レビュー 17

TrustScore 5段階評価の3

3.2

Trevenson Road, TR15 3PL Redruth, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち5の評価

Car wash bought online via the app. All as expected with excellent result and staff member was polite and helpful.

企業が回答しました

5つ星のうち5の評価

Birds had made a mess of my windscreen & they took their time removing it before I went through the wash

企業が回答しました

5つ星のうち2の評価

Super easy to use the app to purchase the wash you need, and usually don’t need to wait long, but just doesn’t feel like my car is being washed, even when I choose one of the expensive options (ultr... もっと見る

企業が回答しました

5つ星のうち4の評価

After so many years going there, the experience gets better everytime. Can't wait for the updates Many thanks

企業が回答しました


企業情報

  1. 洗車

当該企業による記述

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


連絡先

  • Trevenson Road, TR15 3PL, Redruth, 英国

3.2

まあまあ

TrustScore 5段階評価の3

17件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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5つ星のうち1の評価

Machine broken -rip off

Prepaid a £20 ceramic wash. Turned up the car wash. The operator told me the machine was broken and it was handwash only. Had to pay £10 for a handwash. The operator literally sprayed water over my car, put the foam brush very quickly over it and rinsed it. That was it! My car was still dirty. He waved me over to another area and I thought he was going to finish it but no he didn’t. Took less than 5 minutes! What a total rip off!
I complained straight away on the app and said I wanted my prepaid ceramic refunded because I couldn’t use it. They gave me a £20 refund straight away however I would have thought they would have also refunded me the £10 hand wash seeing as though it wasn’t washed. Had to go to Morrisons straight away and spend another £10 to get my car washed properly.

2026年5月26日
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

N griggs,

We appreciate you sharing your experience. It is concerning to hear about the issues with the handwash service and that your car was still dirty afterward. We are reviewing the process to ensure our services meet expectations.

IMO Car Wash

5つ星のうち5の評価

Birds had made a mess of my windscreen…

Birds had made a mess of my windscreen & they took their time removing it before I went through the wash

2026年5月9日
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

Hey Helen,
Thank you so much for your 5-star review.
We’re thrilled to hear that you’re so satisfied with our customer service. Our team always does its best to make your visit as pleasant as possible.
We look forward to seeing you again soon!
Best regards,
Your IMO Car Wash Team 🚗✨

5つ星のうち5の評価

Excellent Carwash Service

Car wash bought online via the app. All as expected with excellent result and staff member was polite and helpful.

2026年5月5日
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

Paul,

We're happy to hear that you had an excellent experience using our app for your car wash! We appreciate your kind words regarding our staff member's helpfulness and politeness.

IMO Car Wash

5つ星のうち2の評価

Disappointed

Super easy to use the app to purchase the wash you need, and usually don’t need to wait long, but just doesn’t feel like my car is being washed, even when I choose one of the expensive options (ultra HD), my car always looks dirty after! It’s been 3 times now in the past 2 months, and same results each time.
The person doing the wash doesn’t pay attention to washing the car properly, mirrors and windscreen isn’t being cleaned properly, roof of the car always gets missed and the back windscreen not fully cleaned.
At this rate I much rather pay the hand car wash for much better wash. Quite disappointed

2026年5月1日
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

Anna,

We appreciate you sharing your experience. It's regrettable that our Ultra HD wash did not meet your expectations, especially regarding the attention to detail on areas like mirrors and the roof. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

5つ星のうち2の評価

App took 15 minutes to process payment…

App took 15 minutes to process payment and paid for the best wash still dirty water marks and so wasn't worth the wait or money didn't feel like top wash sorry

2026年3月30日
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

John Cunningham,

We appreciate your feedback and are sorry the payment took so long. We regret the wash quality was not satisfactory. We'll review this to improve our service.

IMO Car Wash

5つ星のうち5の評価

Quick and very efficient

Quick and very efficient - car turned out sparkling!

2026年3月29日
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

Roger,

We appreciate your feedback! We're so glad you found our service quick and efficient, and that your car turned out sparkling.

IMO Car Wash

5つ星のうち5の評価

Lovely clean and sparkling again car…

Lovely clean and sparkling again car was very dirty after all that rain and no wash

2026年3月21日
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

Mrs Lana Lake,

We're happy to hear your car is sparkling clean after all the rain! It's great to know we could help get your car looking its best again.

IMO Car Wash

5つ星のうち1の評価

Felt rushed I paid for the most…

Felt rushed I paid for the most expensive wash definitely not worth £20 car came out still dirty I actually drove home then hand washed the car myself was very disappointed as this was my first time don’t think I’ll be going back

2026年3月4日
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

Many Thanks for your review. Please contact us so that we can investigate further. Customer-Services@imo-carwash.co.uk

5つ星のうち1の評価

Shouted at and made to feel worthless

Paid £10.50 for a wash and got shouted at THREE times, had my youngest grandsons in the back who got upset. I couldn't leave because I had cars behind me, was fuming as I am paying for this. Definitely won't be returning and encourage my friends not to either.

2026年2月14日
自発的なレビュー
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

Clare Heywood,

We appreciate you sharing your experience. We're sorry to hear about the shouting and upset grandsons during the wash. This is not the experience we want for our customers. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

5つ星のうち4の評価

After so many years going there

After so many years going there, the experience gets better everytime. Can't wait for the updates

Many thanks

2026年1月23日
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

STEPHEN SIMS,

We're happy to hear that your experiences with us have consistently improved over the years! Thank you so much for your kind words, and we appreciate your excitement for what's coming.

IMO Car Wash

5つ星のうち1の評価

Small scratches on the rear wing after…

Small scratches on the rear wing after wash second time this has happened won’t be using you again have warned other people

2025年12月29日
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

Robert,

A Member of our Customer service team will be in touch Via email shortly.

IMO Car Wash

5つ星のうち5の評価

easy to pre order wash on app

easy to pre order wash on app, arrived at car wash no fuss scanning pre order code.

2025年12月16日
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

customer,

We're happy to hear that you found our app easy to use for pre-ordering your wash and scanning the code upon arrival. Thank you for your positive feedback!

IMO Car Wash

5つ星のうち3の評価

The car still had bird muck marks on it…

The car still had bird muck marks on it after the ultra wash. I had to go home and clean it again

2025年11月16日
IMO Car Wash - Redruth ロゴ

IMO Car Wash - Redruth からの回答

Mr.Richard,

We regret that our ultra wash did not meet your expectations, and you had to reclean your car. We appreciate your feedback and will review our processes.

IMO Car Wash

5つ星のうち1の評価

Pre paid vouchers SCAM

Bought some pre paid vouchers to use at my local car wash as I'm a regular customer. Turned up today to wash my car and the vouchers have disappeared!! They've expired, no warning by email or from the app. So I've spent £40 on car washes for nothing ? Absolutely no reason for them to expire so quickly when you're buying them in bulk.

2024年8月4日
自発的なレビュー
5つ星のうち1の評価

Car wash ? What a laugh

POOL - Redruth:-
GARBAGE. It dosn't matter how many times you ask the guys to take care of the wheels - they never do.

We use the top of the list.

The fist time, I gave then an extra few quid,,,, thinking they had done so - but No.
There was bird droppings on the window and door - still there after washing.
Where two panels meet leaves a ridge that needs cleaning - but No.
We no longer use that place, as my 3 year old can do a better job.

2024年6月6日
自発的なレビュー
5つ星のうち1の評価

Valid voucher refused

Travelled 17 miles to Redruth to use my monthly wash voucher valid until 24/06/22. The operator refused to honour this arguing that I would have to come back on 24/6, he did not have enough command of English to differentiate between commence and valid until 24/6. I then had to back out of the queue. Not good enough! Can your staff be aught to understand basic English.
David Cooper.

2022年6月22日
自発的なレビュー

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