The car wash and staffing are always excellent. I would have given five stars if the QR code registration had been easier and faster yesterday, as I was waiting in the queue and it was all a bit rushe... もっと見る
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所在地
所在地を変更35 Holmbush Road, PL25 3LF St Austell, GB
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Considering it was the end of the day, the man still let me get my car washed, very friendly and chatty after being at work all day on a very hot day was a pleasure and my car looks amsome
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Staff are polite and friendly,however, at times there is too much of a particular member of staff being on his phone within the office area,when there are cars waiting. By this I mean, on a quite... もっと見る
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Carwash looked brilliant and being able to pay via QR code in the queue was great. After paying I was approached by a young member of staff and told I couldn't use the car wash as we had a roof rack.... もっと見る
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企業情報
当該企業による記述
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
連絡先
35 Holmbush Road, PL25 3LF, St Austell, 英国
4.5
優良
70件のレビュー
顧客にレビューを依頼しています
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Car wash and staffing always excellent
The car wash and staffing are always excellent. I would have given five stars if the QR code registration had been easier and faster yesterday, as I was waiting in the queue and it was all a bit rushed -- texting while driving forward at the same time and anxious not to hold-up the line. The 5% discount for online payment is a nice touch thank you.
2026年5月29日
IMO Car Wash - St Austell からの回答
Cynthia ,
We appreciate your kind words about our car wash and staff. We are sorry to hear about the difficulty you experienced with the QR code registration. We are always looking for ways to improve our service. Your feedback is valuable, and we will review our process.
IMO Car Wash
IMO Car Wash - St Austell からの回答
RC,
We are sorry your visit was awful. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
IMO Car Wash - St Austell からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Considering it was the end of the day
Considering it was the end of the day, the man still let me get my car washed, very friendly and chatty after being at work all day on a very hot day was a pleasure and my car looks amsome
2026年5月29日
IMO Car Wash - St Austell からの回答
Nicola smith,
We're so pleased to hear our team provided such friendly service, even at the end of a long day! We're glad your car looks awesome.
IMO Car Wash
Friendly staff who tackled a car caked…
Friendly staff who tackled a car caked in old dried mud. They took the time to work out how to get the car onto the conveyor belt as I hadn't a clue
2026年5月27日
IMO Car Wash - St Austell からの回答
Blank,
We're so glad our friendly staff could assist you with your car and ensure a smooth experience. We appreciate your kind words!
IMO Car Wash
Pleasant and helpful staff and a very…
Pleasant and helpful staff and a very good but gentle car wash.
2026年5月28日
IMO Car Wash - St Austell からの回答
Mr Christopher Le Bailly,
We're so glad you found our staff pleasant and the car wash gentle yet effective. Thank you for your kind words.
IMO Car Wash
Went to mu local Imo at 1715 on a…
Went to mu local Imo at 1715 on a Thursday afternoon and was cleaning down to close up,but not supposed to close until 1830
2026年5月21日
IMO Car Wash - St Austell からの回答
Jay,
We appreciate you sharing your experience. We are looking into this to ensure our closing times are consistent.
IMO Car Wash
Great staff
2026年5月20日
IMO Car Wash - St Austell からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
IMO Car Wash - St Austell からの回答
customer,
We appreciate your positive feedback! We are glad you enjoyed our great service.
IMO Car Wash
Quick and easy to use
2026年5月10日
IMO Car Wash - St Austell からの回答
Penfold,
We're happy to hear that you found it easy to use. We appreciate your positive feedback.
IMO Car Wash
The guys here are lovely and very…
The guys here are lovely and very friendly. My car always comes out sparkling, and the pre treatments make all the difference.
Great job!
2026年5月9日
IMO Car Wash - St Austell からの回答
Suzy garrett,
We appreciate you mentioning our team's friendliness and the effectiveness of our pre-treatments. We're glad your car always comes out sparkling! Thanks for the great feedback.
IMO Car Wash
Great service
Great service
Very helpful
Car super sparkly after!
Would travel from Truro for this
Thank you 🙏
2026年5月9日
IMO Car Wash - St Austell からの回答
customer,
We appreciate you sharing your experience! We're so glad to hear that you find our service great, helpful, and that your car is super sparkly. Thanks for traveling to us!
IMO Car Wash
IMO Car Wash - St Austell からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Great experience and friendly staff
Great experience and friendly staff also car was cleaned to a good standard
2026年5月1日
IMO Car Wash - St Austell からの回答
Sally lobb,
We appreciate you sharing your experience! We're happy to hear that our staff was friendly and that your car was cleaned to a good standard. Thank you!
IMO Car Wash
Really well run car wash
Really well run car wash. Always gets the worse off first before entering the car wash and is very friendly directing you onto the convey.
2026年5月1日
IMO Car Wash - St Austell からの回答
Angela ,
We're glad you appreciate how well our car wash is run and that you find our staff friendly and helpful. We appreciate your positive feedback!
IMO Car Wash
Cheerful attendance,And Knows a thing…
Cheerful attendance,And Knows a thing about cars, Showed me something I didn't know about my Audi, Many thanks.
2026年4月28日
IMO Car Wash - St Austell からの回答
Jimmy Demarco,
We appreciate you sharing your experience! We're so happy to hear that our attendance was cheerful and helpful. It's great to know you learned something new about your car.
IMO Car Wash
No nonsense drive through car wash
No nonsense drive through car wash. Purchased an online wash so just had QR code scanned by friendly efficient operative. Lovely clean car at the end with all pollen etc washed and cleaned off.
2026年4月27日
Carwash looked brilliant and being able…
Carwash looked brilliant and being able to pay via QR code in the queue was great. After paying I was approached by a young member of staff and told I couldn't use the car wash as we had a roof rack. I have never taken my roof rack off for a car wash including others operated by IMO. I told him there was no mention of this restriction on the website and or signage at the carwash and he shrugged and told me the company was "pretty rubbish". I asked if the manager was available and he said the manager never showed up and was also pretty rubbish. All in all a very poor experience from a company I have used countless times (first time at this branch - St Austell). No clarity and awful comms.
2026年4月25日
IMO Car Wash - St Austell からの回答
Nicholas Robshaw,
We appreciate you bringing this to our attention. We're sorry you were told you couldn't use the car wash due to your roof rack and that there was a lack of clarity regarding this restriction.
Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Not for electric hand break
Car was electric hand break
Automatic so sensors kept putting brake on
Look an idiot
But thank you to your employee
He was very patient and help me through
I have high level anxiety so if it wasn't for him.i would have left my car in the car.wash and walked home
2026年4月27日
IMO Car Wash - St Austell からの回答
customer,
We appreciate you taking the time to share your experience. We're sorry to hear about the trouble you had with the car's features. We're grateful that our employee was able to assist you with such patience and care. We'll review your feedback.
IMO Car Wash
IMO Car Wash - St Austell からの回答
Mr Samuel Beagley,
We appreciate your feedback and are sorry the wheel cleaning was not up to standards. We will review our processes.
IMO Car Wash
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