Car wash is very badly maintained. Partner is an engineer, looked at it when we were inside and said “this is going to be fun”. Nothing on sensors - all counter balanced. Horizontal brushes we... もっと見る
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所在地
所在地を変更Wrekin Retail Park, TF1 2DE Telford, GB
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One of the gentlemen was very acute in his attention to detail making sure they did an extremely good job. It is very easy to pay using the app.
企業が回答しました
There was only 2 staff on duty but dealt with a large queue extremely efficiently and very well mannered. Excellent customer service skills.
企業が回答しました
I have car wash phobia, they make me very anxious & I get claustrophobic but the most anxiety inducing bit for me is getting my car lined up & in, onto the tracks but, the man who runs the Telford IM... もっと見る
企業が回答しました
企業情報
当該企業による記述
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
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Wrekin Retail Park, TF1 2DE, Telford, 英国
3.4
まあまあ
50件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
One of the gentlemen was very acute in…
One of the gentlemen was very acute in his attention to detail making sure they did an extremely good job. It is very easy to pay using the app.
2026年6月1日
IMO Car Wash - Telford からの回答
customer,
Thank you for your wonderful review! We are delighted to hear that our team provided excellent service and that you found our app easy to use. We appreciate your feedback.
IMO Car Wash
Damaged car. Badly maintained.
Car wash is very badly maintained. Partner is an engineer, looked at it when we were inside and said “this is going to be fun”.
Nothing on sensors - all counter balanced.
Horizontal brushes were VERY close.
Pushed both mirrors in and passenger mirror was thrown backwards. My mirrors are electric and heated so damaged electrics.
Bearing in mind I only drive an A-Class so it is not a big car.
Definitely wouldn’t recommend.
Lots of small scratched all over body work as I’m assuming brushers don’t get cleaned regularly.
Could not wait for green light to get out.
2026年6月1日
自発的なレビュー
IMO Car Wash - Telford からの回答
If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
IMO Car Wash - Telford からの回答
Andrew Mason,
We are delighted you enjoyed our service. We appreciate your kind words!
IMO Car Wash
Efficient team work
2026年5月28日
IMO Car Wash - Telford からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Drying
Even the car wash drying still we have to dry it after wash ,the front grill
Wind shield
And the back was completely wet
2026年5月28日
IMO Car Wash - Telford からの回答
customer,
We appreciate your feedback. We are sorry your car was still wet after drying. We will inspect our drying equipment.
IMO Car Wash
Excellent
There was only 2 staff on duty but dealt with a large queue extremely efficiently and very well mannered. Excellent customer service skills.
2026年5月27日
IMO Car Wash - Telford からの回答
Kevin Watson,
We're so glad to hear our team provided excellent service and handled the queue efficiently. Thank you for your kind words!
IMO Car Wash
The dirt wasnt removed.
2026年5月21日
IMO Car Wash - Telford からの回答
Yasir Ahmed,
We are sorry the cleaning was not thorough. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Great clean and good price with offer
Great clean and good price with offer. Staff were polite.
2026年5月20日
IMO Car Wash - Telford からの回答
customer,
We're so glad you found our service great and our staff polite! Thank you for your positive feedback.
IMO Car Wash
IMO Car Wash - Telford からの回答
Brian,
We regret that your car appeared dirtier post-wash. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
untrustworthy staff
I prebooked a carwash on the app, it was scanned and I was given an air freshener at the front just before going in. I later discovered this was used as a decoy to stand in front of the sign where it displays what carwash was being chosen I paid for a Rain guards HD(£13) but only got a diamond wax (few levels below). I noticed this as inside the carwash it also has a sign which flashes as to what wash you chose too. Used to come here all the time but will no longer visit since this has happened
2026年4月21日
IMO Car Wash - Telford からの回答
Meg,
We appreciate you bringing this to our attention. We're sorry your prebooked carwash wasn't what you expected and that you feel misled regarding the service received.Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
IMO Car Wash - Telford からの回答
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Good Wash, Good Prices
Easy to use, does a good job, nice polite attendants, great car wash
2026年4月16日
IMO Car Wash - Telford からの回答
customer,
We appreciate your great feedback! We're so glad you found our car wash easy to use, and that our attendants were polite.
IMO Car Wash
Not great at all
Even though no other cars there. Paid £13 at Telford wrekin retail park. Wheels all still very dirty when checked upon getting home. Pretty poor standard.
2026年4月12日
IMO Car Wash - Telford からの回答
Katie Cunningham,
We appreciate your feedback and are sorry your wash at Telford didn't meet expectations, especially with the cost. We'll review our process to improve standards.
IMO Car Wash
Great service and car wash
Easy payment methods whilst waiting in the queue. Staff were great and the car came out sparkling.
2026年4月10日
IMO Car Wash - Telford からの回答
Mr M,
We're happy to hear you found our payment methods easy while waiting and that our staff were great, leaving your car sparkling. We appreciate your positive feedback!
IMO Car Wash
IMO Car Wash - Telford からの回答
Many thanks for your review
Might need to change my car wash supplier!
It appears there are new people at my local IMO and they are not particularly interested in giving a good service.
The Range Rover was cleaned all over and extra and they 1/2 sprayed my car before making me go into the car wash. I looked and the Range Rover had paid for the same wash as me!
2026年3月28日
IMO Car Wash - Telford からの回答
customer,
We appreciate you bringing this to our attention. We're sorry to hear that your recent visit did not meet expectations and that the service you received was not satisfactory. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Dodgy
I first realised something strange was going on when the attendant stopped spraying my car with pre wash and spent minutes chatting to the car behind me. He then proceeded to spray both cars. As I moved forward into the car wash everything stopped just short of half way for a short while. The car behind me proceeded into the car wash right behind and I mean close.... At the other end they were right up my back bumper that I didn't hang around to finish my wash. I think they piggy backed my wash!
2026年3月24日
IMO Car Wash - Telford からの回答
Donna,
We appreciate you bringing this unusual experience to our attention. We're sorry that the pre-wash and car wash process seemed inconsistent, and that another vehicle followed too closely. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
IMO Car Wash - Telford からの回答
Rebecca,
We appreciate you sharing that our team is friendly and the car wash was effective. Thank you for your positive feedback!
IMO Car Wash
IMO Car Wash - Telford からの回答
Amy,
We appreciate your review and are so glad you had an amazing experience with our services and found them to be both clean and of value.
IMO Car Wash
Lovely patient and excellent value for…
Lovely patient and excellent value for money. I will be going there regularly from now on 😃
2026年3月17日
IMO Car Wash - Telford からの回答
Adina,
We're happy to hear that you found our team lovely and patient! We're glad you feel you received excellent value, and we appreciate your intention to return regularly.
IMO Car Wash
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