IMO Car Wash - Tonbridge レビュー 73

TrustScore 5段階評価の4

4.1

Vale Rise, TN9 1TB Tonbridge, GB


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レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Although there were a few cars before me it never takes very long to get my car cleaned. Paintwork comes out really clean, I have Ultra HD wash. My wheel trims were still a little dirty so I had to cl... もっと見る

企業が回答しました

5つ星のうち5の評価

I have been washing my vehicle here for over 2 years and the service i recieve from Ben & Fred is exceptional. They are always looking after their loyal customers vehicles EVERYTIME. I intend to conti... もっと見る

企業が回答しました

5つ星のうち3の評価

Like that there's rarely long queue & vehicles go through very quickly. Unfortunately, paid for a tripple wax at my last visit & definitely no wax was applied. This being the tricoloured foam right at... もっと見る

企業が回答しました

5つ星のうち5の評価

Outstanding customer service from Arben and his team High quality car wash, they work hard .. even when there is a queue you know it won’t take long Consistently high quality and fantastic servic... もっと見る

企業が回答しました


企業情報

  1. 洗車

当該企業による記述

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


連絡先

  • Vale Rise, TN9 1TB, Tonbridge, 英国

4.1

ほぼ満足

TrustScore 5段階評価の4

73件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Ultra HD wash

Although there were a few cars before me it never takes very long to get my car cleaned. Paintwork comes out really clean, I have Ultra HD wash. My wheel trims were still a little dirty so I had to clean them at home, otherwise very satisfied.

2026年5月30日
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Barbara Watson,

We're pleased to hear your car comes out really clean and that our service is efficient. We appreciate you highlighting the issue with the wheel trims; we'll certainly look into this.

IMO Car Wash

5つ星のうち5の評価

Very easy and straightforward to book a…

Very easy and straightforward to book a wash on the app. The team at Tonbridge are very friendly and efficient, very pleased with the clean.

2026年5月27日
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

customer,

We're so glad you found our app easy to use and that our team provided such friendly and efficient service. Thank you for your positive feedback!

IMO Car Wash

5つ星のうち5の評価

Staff very friendly.car come out…

Staff very friendly.car come out clean.will be back

2026年5月21日
自発的なレビュー
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Onole Nebra,

We're so glad you found our staff friendly and your car sparkling clean! We appreciate your kind words.

IMO Car Wash

5つ星のうち5の評価

Quick and very effective car wash

Quick and very effective car wash. Nicely clean and looking good again.

2026年5月16日
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Denise,

We're so glad you found our car wash quick and effective. We appreciate your positive feedback and are happy your car looks great!

IMO Car Wash

5つ星のうち5の評価

Top quality service

Top quality service. Friendly staff

2026年5月15日
自発的なレビュー
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Fred,

We appreciate your kind words! We are glad you enjoyed our service.

IMO Car Wash

5つ星のうち5の評価

Exceptional centre for car washes!

I have been washing my vehicle here for over 2 years and the service i recieve from Ben & Fred is exceptional. They are always looking after their loyal customers vehicles EVERYTIME. I intend to continue using this car wash as my preferred centre for the forseeable future. Highly recommended, you wont be disappointed

2026年5月16日
自発的なレビュー
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Mr Ono,

We are so happy to hear about your consistent satisfaction over the past two years. It's wonderful to know that our team consistently provides exceptional service, and we appreciate your loyalty. We look forward to continuing to be your preferred car wash!

IMO Car Wash

5つ星のうち5の評価

Polite efficient good job

Polite efficient good job

2026年5月13日
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Susan Leech,

We appreciate you sharing! We're so happy to hear that you found our service polite and efficient during your visit with us.

IMO Car Wash

5つ星のうち5の評価

Excellent service provided by the staff…

Excellent service provided by the staff and management. They made my car brand new. Highly recommend

2026年5月7日
自発的なレビュー
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Farooq Rehman,

We appreciate your recommendation and are so glad to hear that you received excellent service from our team, making your car brand new!

IMO Car Wash

5つ星のうち1の評価

The app is consistently unreliable-…

The app is consistently unreliable- this is not a connectivity/5g issue - it is purely the app. Three times I have had to pay for my car wash without using the app and the relevant discount/loyalty points that come with the app. Last weekend I was able to use the app on site, paid for a car wash and payment was successfully taken from my bank account. The wash failed to display in my app however so I had to pay again for the car wash using my bank card. This has resulted in me paying twice for the car wash. I have logged a complaint as advised by the operative on site who said this happens a lot. I can't even say the wash is that good for the price, In future I will pay the £2 extra and have my car washed by hand when I do my food shop!

2026年5月2日
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Sarah Gammon,

We appreciate you bringing this to our attention. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

5つ星のうち3の評価

My car is clean

My car is clean. It was an only an eco wash and it’s pretty good value. I’d use again despite the three star rating. Payment system with the QR code is really convenient too.

However, service was abysmal. I’ve not used a car wash like this since I was a child myself so I had no idea (perhaps stupidly) that you’re on a sort of conveyer belt through the stages.

As I approached, the man shouted at me to drive to the right. I was momentarily confused as the right was away from the car wash. In my very swift moment of confusion, he snapped, ‘Your right! And if you don’t know where your right is, it’s towards me.’ This wasn’t delivered with humour or in a style of a joke. It was raised voice annoyance. Then he angrily pointed at a sign to follow for when I was in the wash.

I strongly suspect if I were a male, that’s not the experience I would have received.

2026年5月2日
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Mrs Dickens,

We appreciate your feedback and are glad your car was clean and that you found the payment convenient. We're sorry the service was not satisfactory. We'll address the communication issues to ensure a better experience for everyone. Thank you for bringing this to our attention.

IMO Car Wash

5つ星のうち1の評価

I paid for an ultimate clean but got a…

I paid for an ultimate clean but got a diamond wash

2026年4月25日
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

JBB,

We regret that the service did not meet your expectations. We'll look into this to ensure it does not happen again. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

5つ星のうち5の評価

The chap there was professional…

The chap there was professional friendly and patient when I was struggling with the QR thing. He deserves a pat on the back. Well done!!

2026年4月27日
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

John Rea,

We're happy to hear that you had such a positive experience. It's great to know the team member was helpful and patient while assisting you. Thank you for your kind words!

IMO Car Wash

5つ星のうち5の評価

Excellent service

Excellent service, quick wash great results

2026年4月18日
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Tendai,

We appreciate your positive feedback! We are so happy to hear you received excellent service with great results from our quick wash.

IMO Car Wash

5つ星のうち5の評価

Friendly and efficient

Friendly and efficient. A good value service that quickly cleans your car to a good standard.

2026年4月18日
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

JeremyC,

We appreciate you sharing your experience! We're glad that you found our service efficient, friendly, and a good value for quickly cleaning your car to a high standard.

IMO Car Wash

5つ星のうち4の評価

Chose the Elite service

Chose the Elite service. Quick and easy to pay. Friendly staff. Didn’t get full 5 stars as still had some dried in dirt on my bonnet afterwards.

2026年4月18日
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

MRS G,

We appreciate your feedback and are glad the payment process and staff were friendly. We're sorry some dirt remained after the Elite service; we'll review our cleaning process.

IMO Car Wash

5つ星のうち5の評価

I usually use this car wash for wash…

I usually use this car wash for wash and valet
My car looks like new
Thank you IMO Tonbridge

2026年4月18日
自発的なレビュー
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Harjit Dhiman,

We're so happy to hear your car looks like new after our wash and valet services! Thank you for choosing IMO Tonbridge; we appreciate your great feedback!

IMO Car Wash

5つ星のうち3の評価

Waiting time generally short & quick process

Like that there's rarely long queue & vehicles go through very quickly. Unfortunately, paid for a tripple wax at my last visit & definitely no wax was applied. This being the tricoloured foam right at the entrance. I didn't complain because I was in a hurry, but it would be nice to receive compensation/credit.

2026年4月12日
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Dean,

We appreciate your feedback. We're glad you value our speed. We regret the triple wax wasn't applied during your visit. We'll review this to ensure proper application. Thanks for bringing this to our attention.

IMO Car Wash

5つ星のうち5の評価

Was there yesterday happy with the…

Was there yesterday happy with the service staff very polite will be back again

2026年4月10日
自発的なレビュー
IMO Car Wash - Tonbridge ロゴ

IMO Car Wash - Tonbridge からの回答

Altin Toma,

We appreciate you sharing your experience with us! We're happy to hear that you were pleased with our team's politeness and service. We look forward to seeing you again!

IMO Car Wash

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