Amazing company. All of my order came very quickly in amazing condition and quality. Great communication from them and was given multiple updates. All products were wrapped well to prevent damage AND... もっと見る
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Amazing quality for the price I paid, extremely good value and quick dispatch. Fantastic company, well done team!
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Trophies were perfect! Website was a little bit difficult I found when ordering what personalisation I needed but the support team were quick to support via email. Thanks again I’ll be back agai... もっと見る
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Ordered an emerald paperweight with initials and a date on it for our 55th wedding anniversary which is yet to come. Neatly presented in a good quality box. Pleased with my purchase and quick deli... もっと見る
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企業情報
当該企業による記述
As one of the leading UK internet suppliers of trophies and medals for sports clubs, schools, activities and business, we aim to provide you with the best service possible. Buying trophies for your club or business is an important responsibility and we want to make sure that your experience is enjoyable and professional from start to finish — and beyond. If you have a customer service query, please contact the team at: sales@impact-uk.com
連絡先
Office 28, Thrales End Farm, Harpenden, AL5 3NS, 英国
- 01727 790 400
- sales@impact-uk.com
- www.impacttrophies.co.uk
4.8
優良
3044件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Would not recommend
I ordered a trophy and an engraved name plate, and the whole experience has been extremely disappointing. The name plate was sent on the day it was needed, and the trophy didn’t arrive until the following day. When I chased for an update, I was initially told the items were simply sent separately, as though this was normal. Only later did they admit they had actually received the wrong trophy and had to request the correct one, which caused the delay.
I explained from the beginning how urgent the order was and asked to be kept updated, yet they chose not to tell me the truth and allowed the name plate to arrive without the trophy when it was required. This left me with no opportunity to find an alternative.
To make matters worse, they said they would only issue a refund if I returned the trophy at my own cost, despite the delay being entirely their fault. I don’t believe I should have to pay postage to fix their mistake. The customer service throughout has been poor.
I will not use this company again, and I would not recommend them to anyone.
2025年12月11日
自発的なレビュー
Impact Trophies & Medals からの回答
Dear Nicole, Thank you for your review. You placed your order on Friday evening at 9pm after our cut off for Wednesday express delivery. I advised you by email that delivery would be on Thursday. You then called me and I agreed to push the dispatch forward a day but advised that we could not guarantee delivery for Thursday as this was not in our lead time and this is the busiest time for Royal Mail and couriers. When we received the wrong award, I advised our warehouse to send the engraved plate out immediately and our warehouse sent the trophy out also on Tuesday via DPD for delivery on Wednesday. I have now obtained the tracking details which I can supply to you that DPD tried to deliver your award on Wednesday, but you were not there to receive delivery. They came back on Thursday when you signed for the trophy. An option would have been to refuse the parcel which would then be returned to us as you no longer needed the award. You asked for a refund and as per our terms, I asked you to return the award. I did not ask you to pay to return this item and I was waiting on you to confirm back to me by email that this was what you wanted to do. I would have then arranged to collect the award, and a full refund would be issued. If you would still like me to process this, please let me know. Kind regards, Customer Services.
Impact Trophies & Medals からの回答
Dear Sharon, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Impact Trophies & Medals からの回答
Dear Alison, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Helpful and efficient every time.
2025年11月15日
Impact Trophies & Medals からの回答
Dear John, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Impact Trophies & Medals からの回答
Dear Duncan, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Budget Trophies, Value for money
Budget Trophies, Value for money. easy to deal with and will use again
2025年11月11日
Impact Trophies & Medals からの回答
Dear Nigel, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
The best team!!
Bev and the team are absolutely amazing!! They work their socks off to get what you need, when you need it. Thank you so much!
2025年11月9日
Impact Trophies & Medals からの回答
Dear Frankie, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Impact Trophies & Medals からの回答
Dear Gary, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Highly recommended
Prompt and helpful communication, fast supply of proofs and speedy delivery. The trophies were everything we hoped they would be!
2025年11月5日
Impact Trophies & Medals からの回答
Dear Kim, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Good Quality exactly what was ordered
Good Quality exactly what was ordered. Good service follow up and delivery. Will definitely utilize Impact Trophies & Medals again.
2025年11月4日
Impact Trophies & Medals からの回答
Dear James, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
excellent service
I missed out the engraving on one of my medals. They messaged the next day and waived the engraving fee. It wasn't a massive amount for the engraving but I was grateful to them for the prompt reply and support. I will definitely shop here again. Also the medals and boxes were great quality and heavy 😊
2025年11月1日
Impact Trophies & Medals からの回答
Dear Julie Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
A very good service
The trophy I bought was of high quality, well priced, and it was easy to order.
2025年11月3日
Impact Trophies & Medals からの回答
Dear Gary, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Great support and speed
I was impressed by the support provided and the speed at which the award was delivered.
I had not ordered an acrylic award before and was unsure of how my design would look; the team provided two options so that I could choose from them and then once signed off, the manufacturing and delivery was made within a very short deadline.
Many colleagues and the awardee were impressed with the final outcome.
2025年11月2日
Impact Trophies & Medals からの回答
Dear Liz, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Excellent service and quality product
Very efficient ordering and fulfilment process with excellently priced products. This is the 5th time I have used Impact for the trophies for our annual golf trips and I have never been disappointed in the product quality
2025年10月31日
Impact Trophies & Medals からの回答
Dear Alistair, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Great gifts for work colleagues
Great gifts for work colleagues, very quick turnaround time and good communication.
2025年10月22日
Impact Trophies & Medals からの回答
Dear Jessica, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Value for money - excellent product
Purchased bulk medal offer, with domed centres and ribbons.
Such great quality, less than a £1 a medal - 3rd year of purchase.
2025年10月27日
Impact Trophies & Medals からの回答
Dear Pat, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Very quick delivery at a good price.
Very quick delivery at a good price.
Kept up to date with order status.
2025年10月23日
Impact Trophies & Medals からの回答
Dear Georgia, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
Fabulous service
Fabulous service. Good quality trophies. Speedy delivery. Excellent price. What more could you want!
Have used Impact Trophies for a few years now & they never disappoint.
2025年10月21日
Impact Trophies & Medals からの回答
Dear Jacqueline, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Excellent service
Excellent service. Very quick delivery and trophy is beautiful. Thankyou so much, we will definitely use your services again.
2025年10月15日
Impact Trophies & Medals からの回答
Dear Lindsey, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Impact Trophies & Medals からの回答
Dear Martin, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
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