Inglesport Caving & Climbing Equipment レビュー 

44
TrustScore 5段階評価の4.5

4.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Took a poorly Fenix to Inglesport to get their opinion and they sent it back to Fenix who replaced it no quibble then Inglesport (Egg Custard Johnny) sent it out free postage with secondary emergency... もっと見る

5つ星のうち5の評価

Absolutely fantastic company, item purchased was too small rang up to arrange exchange & they put one aside until the return was received, they then posted new item back out all within a few days - am... もっと見る

5つ星のうち5の評価

Purchased a spare battery at a great price, unfortunately Royal Mail misplaced it, now kicks in Inglesports super customer service. When they knew I needed the battery for a headtorch I was going to... もっと見る

5つ星のうち1の評価

Absolutely a joke of a company send my package with no signed for option just dump on my door step and leave and guess what get home no package and to be told tough luck basically.£140 pound out of p... もっと見る

企業が回答しました

企業情報

  1. アウトドア スポーツ用品店
  2. アドベンチャー スポーツ
  3. アウトドア衣料・用品店
  4. ロック クライミング
  5. スポーツ用品店
  6. ウィンター スポーツ用品店

当該企業による記述

Inglesport - Caving and Climbing gear specialists: Buy the best Climbing and Caving equipment from Inglesport. Fast UK and Worldwide delivery options available on top exclusive brands. Everything you need for your next big adventure.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

44件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.4

すべてのレビュー

(44)

過去12か月のレビュー数: 10

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Exceptional customer service

I ordered a book from them for a christmas gift, and they phoned me to say that it had been on the shelf a long time and was not in good condition. They refunded my order and gave me the details of where they sourced the book from so that we could get it quicker. Excellent customer service - highly recommend this shop.

2023年12月22日
自発的なレビュー
5つ星のうち1の評価

Absolutely a joke of a company send my…

Absolutely a joke of a company send my package with no signed for option just dump on my door step and leave and guess what get home no package and to be told tough luck basically.£140 pound out of pocket to be told not our problem by inglesport.
Never buy online from all going on my YouTube channel so keep a look out

2023年10月31日
自発的なレビュー
Inglesport Caving & Climbing Equipment ロゴ

Inglesport Caving & Climbing Equipment からの回答

Dear Nathan,

Firstly, we want to express our sincerest apologies for the frustration and inconvenience you have experienced. It's clear that your expectations have not been met. We understand that receiving your order in a timely and secure manner is crucial, and we aim to ensure that every customer has a positive experience with Inglesport.

We rely on our delivery and fulfillment partners and upon learning about the issue with your package, we immediately initiated an enquiry with Royal Mail. Royal Mail returned to us swiftly and according to the information and evidence provided, including GPS coordinates, the package was delivered to your flat door. We understand, however, that you did not receive the package.

We suggested starting an Amazon A to Z Claim because this process is designed to help customers like yourself who have faced issues with online orders. While a solution to the problem isn't available through Royal Mail as the package was technically delivered, the Amazon A to Z Claim is a step that provides a possible resolution for customers in your situation.

We take every customer's feedback seriously. We can support you through the claim process if you require assistance.

Please feel free to reach out to us at your earliest convenience.

Regards,

Inglesport

5つ星のうち5の評価

Superb service and product!

Superb service and product!
Rab waterproof ordered in Large size Thursday afternoon, arrived lunchtime Saturday.
Great fit over a Medium size fleece.
Will definitely use Inglesport again!

2023年10月28日
自発的なレビュー
Inglesport Caving & Climbing Equipment ロゴ

Inglesport Caving & Climbing Equipment からの回答

Thanks so much for the 5-star review and kind words, we really appreciate it!

5つ星のうち1の評価

ordered a RECHARGEABLE Peltz head torch…

ordered a RECHARGEABLE Peltz head torch through Amazon, arrived with ordinary batteries, was told it was mis-advertised and it was not rechargeable
They totally agreed it was advertised wrong and the advert could not be changed
was refunded cost of torch and £4-49 postage, It actually cost me £5-39 to post it back as they advised
No torch , out of pocket, and all the hassle, NOT IMPRESSED

2023年9月3日
自発的なレビュー
Inglesport Caving & Climbing Equipment ロゴ

Inglesport Caving & Climbing Equipment からの回答

Dear James,

Thank you for sharing your feedback. We always encourage our customers to reach out to us directly with any concerns, as we're available 7 days a week and are committed to addressing issues promptly.

To clarify, the original issue stemmed from Amazon listings that can sometimes be misleading or faulty, which is beyond our control. However, we did acknowledge the situation and offered a full refund. Regarding the return process, it seems there was a misunderstanding with Amazon's VAT calculation on refunds. This resulted in a 20% discrepancy in the postage refund. It's worth noting that Amazon has a unique way of adding VAT to the item refund but not to the postage.

While we're unable to contact customers through Amazon post-purchase, we invite you to get in touch with us directly so we can address the postage refund discrepancy.

Thank you for your attention to this matter.

5つ星のうち5の評価

Ordered Rab mattress

Ordered Rab mattress. Got product at a reasonable price, free delivery and on my doorstep within a couple of days. So many companies either don't deliver to NI or charge extortionate p+p since Brexit. Very pleased. Great service. Will order with Inglesport in the future

2023年9月11日
自発的なレビュー
5つ星のうち5の評価

Speedy delivery.

Ordered at 2pm and got it by 10am next day.
Was not expecting a turnaround as quick as that!!

Outstanding service!

2023年7月5日
自発的なレビュー
Inglesport Caving & Climbing Equipment ロゴ

Inglesport Caving & Climbing Equipment からの回答

Our absolutely pleasure, Matt. Thanks so much for the 5-star review!

5つ星のうち5の評価

Brilliant!!

Great price, lovely item, super speedy delivery - very happy!!

2023年5月13日
自発的なレビュー
Inglesport Caving & Climbing Equipment ロゴ

Inglesport Caving & Climbing Equipment からの回答

Thank you for your kind words Ailsa :)

5つ星のうち1の評価

Don't use this company they don't send…

Don't use this company they don't send items out or respond to emails, but do take your money straight away.

2023年1月22日
自発的なレビュー
Inglesport Caving & Climbing Equipment ロゴ

Inglesport Caving & Climbing Equipment からの回答

Hi David, we apologise for the delay in sending out your item. It was not within our usual service expectations. We would normally have contacted you to arrange a refund after a stock error, but on this occasion, with more stock imminent, we thought it was a tolerable delay of 1-2 days, rather than cancel your order. Unfortunately, our delivery took 4 days to arrive. We should have communicated all this to you, and your email SHOULD have been replied to, hence we accept your review. The tracking shows your replacement headbands delivered, so please get in touch if you have any further queries.

5つ星のうち5の評価

Super speedy service

I bought a rab ascent 900 sleeping bag late on a friday night, it arrived on the monday morning!! Absolutely fantastic service! Will definitely be ordering again, sometimes the smaller retailer is far better than the big businesses

2022年12月19日
自発的なレビュー
5つ星のうち5の評価

I ordered a coat from these

I ordered a coat from these, it came extremely quickly. Once received I soon realized it was way to big for me, so I contacted them. They understood that this happens and gave me the details on how to send it back and I asked if they could send a size smaller, which they were perfectly fine with.
Once they received the coat back I had an email that same day saying they had sent the smaller size out to me. I've just received it now (was a slight delay due to the royal mail strikes) and the coat is perfect. I will 100% be using inglesport again!!

2022年12月3日
自発的なレビュー
5つ星のうち5の評価

Order corrected and swiftly despatched

I ordered some Fenix batteries online for an upcoming expedition, Dave Ramsay realised that they probably weren’t the best option, contacted me, suggested the best option, refunded my initial order, then quickly despatched my new order. Unparalleled service, thanks very much!

2022年7月31日
自発的なレビュー
5つ星のうち5の評価

I ordered a Rab jacket and ordering…

I ordered a Rab jacket and ordering process and Inglesport postings timelines all great. Then our postman left the parcel in our recycling bin on collection day! Royal Mail accepted responsibility but then Inglesport especially ordered in a jacket in the right size to replace, went through the complex claims process with Royal mail for us and Inglesport were always so helpful throughout the whole process. New jacket sent out quickly and now successfully with us. Thank you so much Inglesport - it is a real sign of a good company when they deal with issues out of your control so well.

2022年3月18日
自発的なレビュー
5つ星のうち5の評価

Great price. Great service.

Only noticed/found Inglesport after GoOutdoors had treated me like an idiot. Cheaper and infinitely better service (order arrived next working day). Would definitely use them again.

2021年12月15日
自発的なレビュー
Inglesport Caving & Climbing Equipment ロゴ

Inglesport Caving & Climbing Equipment からの回答

Thank you for your kind review Ian, I'm glad you were happy with our service :)

5つ星のうち5の評価

Perfect

Perfect. First time using them. Wouldn’t be the last. Best service and prompt. Would 100% recommend.

2021年10月27日
自発的なレビュー
5つ星のうち5の評価

Super speedy delivery

Confirmed my order at 16.11 on Tuesday, second email at 16.22 to say the order had been dispatched. Order delivered on Wednesday. Now that's what I call fast service, I will certainly order from this company again

2021年9月10日
自発的なレビュー
5つ星のうち5の評価

Great Service

Placed an order for a Rab fleece at 16:40 on Monday with free delivery and received it at 12:30 on Tuesday.
Good product and 10% cheaper than buying direct from the manufacturer.

I am always happy to support small businesses that give great customer service and this is one!

2021年5月18日
自発的なレビュー

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