Intel レビュー 150

In 15 days I've received 3 e-mails, and my problem still isn't solved. An average of 5 entire days between each response. My response to their e-mails were within a day, if not 30 minutes later after they messaged me. This is absurd and the worst customer service I've EVER had.

In chronological order:

1. The Intel Puma 6 chipset in my cable modem has severe performance problems;

2. The endless list of CPU vulnerabilities has reduced the performance of all of the computers/servers I own and all of the computers/servers I manage at work;

3. The Intel modem in my iPhone 11 Pro struggles with weak signals whereas the Qualcomm modem in my iPhone 6 performs perfectly fine;

4. The C2750 CPU in my home server has died because of the AVR54 clock problem.

It was a big step for me to go from oversized tower Desktop to a tiny box called NUC, from Intel. It was the only affordable solution that I could find with two HDMI ports on the motherboard.

After almost a year, it has run flawlessly. And was easy to "build".

After 20+ years as a Dell customer, I now recommend the Intel NUC to anyone who wants a Desktop machine.

As there were many safety issues related to their processors (like sceptre), I decided to download security updates to fix these issues.

Outcome is simple - my i7 4790 performance dropped by ca. 10%

they don't honor their warranty I have a I7 7 gen and it does not work anymore I contacted intel support and they are emailing me for almost a month and asking the most dumb questions
anyway I just wanted to let you know that they are not going to their product or exchange it for a working one.

Excellent costumer service and RMA procedure. My Intel 9900K didn't work anymore. After trying different hardware parts and even bios updates I did change the CPU and found out the 9900k wasn't working properly. I did contact Intel and on their return page it was easy to explain the problem. Afterwards I emailed with Intel to explain it further. After some pictures, receipt and of course the processor numbers the CPU could be send towards Intel. This was done via a pick-up at my house with DHL. Sadly enough DHL didn't come on the pick-up day and Intel scheduled a new appointment. My wife called to DHL and even fixed a day earlier with the pickup. After some time the CPU arrived and it was checked. Sadly enough was the CPU indeed not working and a replacement or refund was offered. I did prefer to have a replacement. But this could take a long time since the 9900k was not in stock. In that case I did settle for a refund. This took around a week before the refund arrived. Great service! In total it did take more than a month. This took longer than expected. But as a customer for over a decade, going back to the Pentium 4 era, this was my only RMA in all those years. I have faith in the products and the customer service is very friendly and helpful. Special thanks to Liviu, Eduard and Alexandru from Intel who helped me. They did a superb job!

Best customer service I have ever seen my entire life.

They are fast to reply.

They accept to change my hard drive and upgraded it with a higher version for me for free.

Dur pour la garantie... faut juste avoir le temps.

NUC 7 i5 BNK developed an unusual boot fault after 18 months service. The unit was collected by DHL on a Thursday PM and the replacement was delivered on the next Monday AM. Fantastic service and handled impeccably by the support guy. (Chris) Thank you Sir

Best Customer Service Ever!

After having a problem my NUC. I contacted Intel customer service and after changing some mails and pictures back and forth my defective device was picked up by DHL Express. Within 2-3 days Intel sent me a brand new one/ new replacement. Thank you Intel and That's what I call a perfect customer service.

Just exemplary to be honest, even when I spoke with Intel service/Intel service employee over the phone they were very polite and helpful. Great Experience, made me glad I chose Intel brand because I know I can trust them.

Keep it up Intel. Very Happy customer service. I will always chose Intel brand from now and in future due to amazing service.

Sent Me replacment Motherbored for no cost thanks

I just bought the new I5 9700k and it's amazing been running top tier games with an amazing performance!

You literally have the best cpus ever, I tried amd ones and it almost burned my pc I won't ever buy that horrible stuff again...

:O dis is de bombbbbbbbbb

Ridiculously pleased with the service provided. Basically, after having testing parts on my computer I had analyzed that my CPU had failed, but it was still under warranty. I messaged them on a Monday, the representative understood my frustration and offered me my replacement methods, all within a few hours and not in a live chat. Then the next day I spoke to a rep over the phone telling me that they would ship out my replacement part that night. The part was coming in from Kentucky and I am based in Canada, so I was expecting quite the wait but it came the next day, and I placed it in my build and it worked great. Just exemplary to be honest, even when I spoke the one of the reps over the phone he was very polite and was happy to hear how pleased I was. Great Experience, made me glad I chose Intel for my CPU because I know I can trust them. Keep it up

I was happily surprised to get my promised refund after waiting for a short while. There is really nothing to complain about.

processeur acheté il ya 1 an et demi a subitement
rendu l’âme
j'ai contacté le service après vente Intel puisque la garantie et de 3 Ans
service irréprochable DHL est venu prendre le processeur
défectueux 3 jours plus tard
j'avais un processeur en remplacement livre par DHL
de nos jours un service de qualité et rapide est devenu une
utopie, il faut pleurer et se justifier pour avoir un service
de mauvaise qualité quand il ya un service

franchement je sais pourquoi je prends INTEL
bravo. qualité service après vente Professionnel

This year I bought the barebone PC "NUC7i3BNH" in Germany. The price-performance ratio is really great and the performance of the device makes me completely satisfied.

Unfortunately it came after two months of use to a problem with a properly performed bios update, after which the PC did not boot up. Then I called the German Intel hotline and received my data for a warranty exchange. The defective device was picked up after a few days by DHL Express and within a week I was sent a new one. That's what I call a perfect customer service.

The best processors / ssd-s on the market definitely.

Fix the price and you will conquer the world! Site is great btw.