Interior Define レビュー 1,198

We ordered a sectional sofa. here's the best and the worst of our experience:

The Good: The sales team is enthusiastically aggressive and the showroom furniture is decent quality with reasonable fabric/color options, though the styles aren't particularly distinctive from any other furniture company.

The Bad: Customer service is a real pain point — the company relies heavily on chatbots and AI with no live support, only email correspondence that takes 2–3+ business days for a real response. Who does that and thinks this is timely customer support? On top of that, the sofa arrived four weeks late with no apologies. We were given only one delivery window, so I had to take off work and wait for hours for delivery. Honestly, there are better companies who understand good customer relations, Interior Define has a lot of learning to do. C-

Seems like this company has gone down the drain since last year. I ordered my couch 12/10 and was finally supposed to get it today, 4/10. I contacted their customer service several times in between and received the same copy+paste response about delays at the port. Today delivery was supposed to be from 12-3pm. I take the day off from work. At 2:55pm I call customer service and get told they're about an hour late. It's 4:25pm now and still no couch. I have no couch in my house because I hired someone to take it away yesterday. I'd love to let you know how the couch is, if it ever arrives. But right now I'm looking for a refund on the $299 I paid for "white glove delivery."

I ordered U-Shaped Banquette on 1/6/26 Estimated delivery date was 2-3 months. Now we in April and estimate updated from April to May and then from May to June. There is no support available: contact form not working, support chat is AI based with no way to connect and speak with human, no one is picking up the phone. Stay away from this company........

I ordered a custom couch (Winslow) in Dec 2025 with a promised delivery window of late Feb/early Mar. After receiving several emails that my order was in process, touting their inspection process, it was crickets. I inquired about the delay. They waived the $299 white glove delivery charge and promised delivery by early April. That has come and gone. NOW, after 4 months with no couch, I inquired again and they tell me they have logistics and supply chain problems and don't know when they can deliver. They've had my money since December and never reached out to me once with an update, except deceitful promotional BS. I still have no couch or any idea when I might have one. I will never do business with these people again.

I ordered a sofa December 1, 2025. I was told it would be 8-12 weeks to receive the sofa. It has been almost 18 weeks and it still shows.in production.
There is no one you can talk to about your order. Customer support on-line always answers that they are very busy and will get back to you in 48 hours.
You can not talk to a live person or get any information.
At this point I just want to cancel the order.

My order for the Skylar Bed arrived today missing it's legs and some of the hardware necessary for assembly. The third party delivery team was unable to assemble the bed and left to await resolution from Interior Define. I was told the delivery team would reach out to Interior Define but they advised I also reach out in hopes of resolving the issue promptly. I am 8 months pregnant and disposed of the bed that this one is replacing yesterday to prepare the space for the new bed. I explained this when I reached out to Interior Define customer support and requested that parts were mailed overnight to avoid sleeping on the floor for more than a night or two. My request was completely ignored and I was told the parts were mailed standard shipping and would take around a week to arrive. The customer support for Interior Define is horrible. There is no way to speak over the phone with a human and the email support dodges any requests of reasonableness to resolve the issue more promptly. A $50-$100 cost of overnighting missing parts is not much to ask when the price of the item was over $2,000. I do not recommend purchasing from Interior Define and will not be doing so again.

I am so incredibly upset. I ordered a custom sectional with “performance” fabric and down-filled cushions (per the recommendation of the designer assigned to me).

I have never bought a new piece of furniture and this was a huge investment for me. I needed a specific size, which is how I ended up here. They offered the bigger options.

The fabric is HORRIBLE. Not at all stain-resistant, which is a problem since it’s off-white, AND it pills terribly. It looks so shabby.

The “down-filled” cushions are. Nightmare. They legit just stuffed some feathers under the fabric WITHOUT any sort of liner or encasement. So you sit down and have feathers poking you and coming out everywhere. It’s super not comfortable.

I spent around $9500 and am left with a piece of garbage. I am devastated and their company literally could not care less. Horribly quality and customer service.

Overall I am happy with the counter stools I ordered; the quality is very nice, the delivery was literally white-glove. I’m happy with the chairs, they’re sturdy, very elegant and the color is pretty close to what I chose. I must be one of the few lucky ones who hasn’t had major concerns. Thank God! Something had to go right with our renovation. Delivery time was pretty much what they said it would be.

DO NOT BUY
I purchased a Graham Bed from Interior Define specifically because it was listed as IN STOCK with 1-3 week shipping. My wife is pregnant and we had just moved. We needed a bed quickly and chose Interior Define over competitors based on that promise. What followed was the most frustrating consumer experience I have ever had. My pregnant wife has been sleeping on a TRAP MATTRESS for two weeks.

Feb 7 - Placed my order. Item listed as in stock. Expected delivery within 1-3 weeks.
Feb 19 - Over a week later, order status says "still in production." I reach out asking what's going on.
Feb 20 - I follow up again. Get a canned response: "I have reached out to our internal team." No information.
Feb 24 - Follow up a third time. Get the exact same copy-paste response. Word for word.
Feb 25 - Ask for updates again. Told "our logistics team has reached out directly to the factory" and to expect an update by Monday. I ask for a phone call. Denied. They don't do phone support.
Feb 26 - Told they have "limited information." Expect a "clearer update by Monday." Monday comes and goes.
Feb 28 - Reach out yet again. Same non-answer: "still haven't received any update from our Logistics team."
Mar 2 - Ask someone to call me. Denied again. My pregnant wife and I are sleeping on a mattress on the floor at this point.
Mar 3 - Express my frustration. Get told to keep my communication "professional." Incredible. The company that has lied about stock availability and blown every promised timeline is lecturing me on tone.
Mar 6 - Finally get something resembling an explanation: a "short-term operational matter with our vendor" is causing delays. Their plan? Follow up in another three days. Nearly three weeks of emails and this is the first time they even hint at what's wrong.
Mar 9 - After my most detailed complaint yet, they refund the $299 shipping fee. A nice gesture, but still no delivery date, no tracking number, no concrete information of any kind.
Mar 12 - Told it's "scheduled for Metropolitan pick up this week" and that Metropolitan will "reach out" to schedule delivery. No defined timeline. No delivery date. No tracking number. Just another vague promise that someone, at some point, might contact us. We are STILL waiting for our bed. It has now been over five weeks since we ordered an "in stock" item with 1-3 week shipping.

Sooo...

It took over three weeks of near-daily emails to get any semblance of transparency. Every response was a variation of "we're looking into it" or "we'll follow up in a few days." They refused phone support at every turn. They listed an item as in stock that clearly was not. My pregnant wife slept on the floor for weeks because we trusted their shipping estimate. And as of today, we still don't have our bed.

If you're considering Interior Define: the prices look good and the furniture looks nice in photos. But if anything goes wrong, and based on other reviews, things go wrong often, you will be trapped in an endless loop of vague, copy-paste emails with a support team that cannot or will not give you a straight answer. Buy from a company that actually has inventory and accountability.

I would strongly advise anyone considering ordering from Interior Define to think twice. DO NOT SHOP HERE!

We are currently at 16 weeks and still do not have our furniture. What is most frustrating is not just the delay itself, but the repeated pattern of moving the delivery date forward with little to no proactive communication. Each time we approach the expected delivery window, the date gets pushed back again.

We planned our space around this purchase and have been left waiting far beyond the original timeline provided at checkout. The lack of accountability and consistent timeline changes have made this an incredibly stressful and disappointing experience.

At this point, we are exploring legal options due to the ongoing delays and failure to deliver within a reasonable timeframe.

Please be cautious before placing an order. This has been one of the most frustrating customer experiences we’ve ever had.

In store help was very helpful for color selection and getting to try out size and comfort level of seats. They assisted with pausing and unpausing production timelines too.

The sales experience and sales support is top notch but that's unfortunately where it ends. Everything is made in China so when my order arrived stateside I was told it was damaged in transit so I would have to wait an undetermined amount of time for them to remake my order. when I finally received my sofa almost a year after my initial purchase date it still arrived damaged. the frame was warped. It creeks when you sit on it. The center leg was too short. I paid extra for the stain resistant fabric and the sofa arrived with black stains along the arms, seat cushion edges and sofa spine. I photos and videos of the sofa while the delivery company was still in my living room. I also paid extra for their "most comfortable seat filling and it feels like a rock. I can't lay on the sofa for long because I end up with lower back pain and I don't have back pain of any kind ever. I spent almost a year trying to get a refund only to be told the company had declared bankruptcy and I would have to file a claim with their legal counsel. Another 6 months went by and when all was said and done I was told I wasn't getting a refund because the company was bankrupt. And yet they are still in business. Over $2000 wasted. Stay clear of this company.

Love my chairs but the time from order to delivery was totally unacceptable. Due to the excessive lead time, I just ordered a custom loveseat from another company and delivery is only 4 weeks.

I was very happy with the designer (Olga) that helped me decide which sofa to purchase.
I'm very disappointed in the delivery delay. I ordered it Dec 12th, with a lead time of 8-12 weeks. I was hesitant to order because so many reviews stated delivery times were extended quite a bit. Unfortunately, they were right. Delivery has been pushed back to the end of March, with no guarantee of that either. I will mention that they gave me a discount for the inconvenience, which helped, but I just want my sofa. I have been looking at another piece of furniture from them, but after this experience, I won't order it simply because of the delay in shipping.
I really hope the quality of my furniture makes up for it when it arrives.
UPDATE: Delivery is now estimated at 3/31-4/7. This brings the delivery time to almost 16 weeks from the time I placed my order.

The order process went fine, was able to receive small fabric samples. I have pets so went for a higher rated fabric which indicated suitable for pets. Waited over 5 months for sofa to arrive. Have had about a month and fabric is not holding up well. Catches easily on pets claws, I have put a cover over cushions to protect but threads are still pulling and breaking on sofa. Pets are NOT clawing on it, this is just from jumping in and off. Scuba fabric should not be recommended for households with pets.

BUYERS BEWARE-
I ordered my couch in November. My original delivery estimate was 8–12 weeks. It is now February 27, and I still do not have a confirmed delivery date. This is my second sofa ordered from Interior Define. Based on my first experience, I also referred four friends/clients who purchased from them. Unfortunately, this order has been a completely different experience. Communication has been extremely limited. There is no direct phone number to speak with someone, and during the most critical stage of this delay, emails have gone unanswered for weeks at a time. When your order is already past the promised delivery window, responsiveness matters.
This delay has had a direct financial impact on me, as the sofa was purchased to furnish a rental property with tenants checking in on March 1st.
The product may look beautiful online, but if something goes wrong, you are on your own. This is an extremely disappointing experience. I guess I should have revisited the reviews, as this looks like a common theme.

Really cute little piece of furniture. Made to order, shipped quickly and basically ideal. Pleased with the whole process.

I ordered chairs from Interior Define at the recommendation of a Havenly designer I was working with. Biggest mistake ever. I ordered the chairs in mid-October, and am still nowhere close to receiving them. Customer service has been unapologetic and unhelpful. You can't actually call anyone, you can only communicate via email. I have not been proactively notified about any of my 6+ delays as the website doesn't automatically update. I have had to reach out myself every time. My chairs are allegedly stuck on container ship in LA. I legitimately think I may never get these chairs. Save yourself a headache and literally shop anywhere else.

After waiting over 5 months for our items, they are delivered and one is damaged. Replacement...sure 8-14 weeks. So basically, I will be waiting nearly a YEAR for my full set of items. At this point, I am just beyond words. I will NEVER purchase from them again, nor will any of my friends and family.

This company has been a nightmare to deal with. My original estimated delivery date was by 1/20 and now it has been updated for a third time to 3/8. There was no communication as to why. When I finally reached out I got a vague reason of "scheduling and capacity constraints." I never would have ordered if I had known how much longer this would take.