Iteaworld レビュー 82

Iteaworld からの回答

2026年4月9日

Dear Customer,​

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we completely understand how frustrating it can feel when there haven’t been recent tracking updates.​

After looking into your order, we’ve confirmed with our logistics partner that your package is currently undergoing customs inspection in the destination country. During this stage, tracking updates may be temporarily paused, which can understandably cause concern.​

That said, we fully understand that waiting without clear updates can be worrying. Our team has already reached out to you directly with more detailed information, including tracking links, and we are also continuing to closely follow the shipment progress on our side.​

If the wait becomes inconvenient, we would be more than happy to arrange a replacement shipment to help ensure you receive your order as soon as possible.​

We truly appreciate your patience and understanding, and we remain committed to providing a better experience. Please feel free to reach out to us anytime — we’re always here to help.

Iteaworld からの回答

2026年3月17日

Hello,

We’re truly sorry to hear our tea didn’t meet your expectations, and we appreciate you taking the time to share your honest feedback.

We truly understand how disappointing this must be for you, and your happiness is always our greatest concern. We’ve already reached out by email to listen and help resolve this for you, and we sincerely hope you’ll give us the opportunity to make things better.

Iteaworld からの回答

2026年2月3日

Hello,

We’re very sorry to hear that the charging function of your Digital Tea Scale didn’t work properly. We have contacted you via email to understand the situation and try to provide a solution.

Thank you for your support and love for our tea — we hope you enjoy your tea experience!

Iteaworld からの回答

2026年1月20日

Hello,

We’re truly sorry for the delay and for the frustration this has caused you.

Your order did experience an extended customs inspection, which delayed the shipment by around 15 days. After customs clearance was completed, the tracking information unfortunately stopped updating, and we have already reached out to you to offer solutions, including a replacement or a refund.

We also sincerely apologize that your email was not replied to in time. This was due to limited support coverage over the weekend, and we will be improving our weekend customer service.

We completely understand your disappointment and are very sorry for the inconvenience. If you’re open to it, we would still like the chance to resolve this properly for you.

Thank you for sharing your experience — your feedback helps us do better.

Iteaworld からの回答

2026年1月14日

We’re very sorry that this order did not meet your expectations.

All of our teas are sourced from China, with clearly identifiable origins and production years. Each tea is carefully selected to ensure authenticity and quality. For some aged teas, detailed information about the individual tea maker may not be available, which is standard in the industry.

According to our refund policy, customers who are not satisfied with their tea are eligible for a refund, and your refund has already been processed.

We truly appreciate your feedback, as it helps us continue improving both our tea selection and our service.