Great store at Chelmsford. Staff are super helpful, lots of stock readily available and if not they normally get it in really quickly. Definitely the place to go to for any tools or equipment.
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レビュアーのコメントを見てみましょう
I ordered the new Dewalt jet wash 54 V I’ve always bought DeWalt tools i’ve seen asthmatic ants with more power for a DeWalt tool it was totally useless ITS sent me out a new one that was the same whe... もっと見る
企業が回答しました
The team at your Chelmsford store answered all my questions that I asked them Resulting in me purchasing the item As expected great service as normal as I have not purchased anything since retirin... もっと見る
企業が回答しました
Quick turn around for replacement Drill, great value and quick from order to delivery. Arrived in quicker time than expected. Missing a * due to open box, packaging was damaged but drill was safe.... もっと見る
企業が回答しました
企業情報
当該企業による記述
Founded in 1979, ITS.co.uk is one of the UK’s leading suppliers of professional power tools, hand tools, accessories, and workwear for tradespeople and serious DIYers. With over four decades of experience, we’re proud to serve customers across the UK with a vast range of industry-leading brands like DeWalt, Makita, Milwaukee, Bosch, Hikoki, and many more. At ITS, we combine expert product knowledge with unbeatable service. Our easy-to-navigate website and purpose-built distribution centres allow us to offer next-day delivery, live stock updates, and competitive pricing. Whether you're a plumber, carpenter, electrician, builder, or someone tackling home projects, you'll find the tools you need—when you need them. Our friendly and knowledgeable team is passionate about helping you find the right tool for the job. We back this up with outstanding customer support, flexible payment options, and a no-fuss returns policy. ITS.co.uk is committed to making your experience smooth, fast, and professional—just like the tools we sell.
ITS - All the tools you need
当該企業による記述
- 🔧 Trusted by the Trade Since 1979
- With over 40 years of industry experience, ITS.co.uk has built a reputation for delivering the best tools, expert advice, and dependable service to tradespeople and DIYers across the UK. From carpenters and electricians to weekend renovators, customers know they can count on us for professional-grade products at unbeatable prices. Our deep-rooted commitment to quality and trust has made ITS a first-choice destination for those who rely on their tools day in and day out.
- ⚡ Fast, Reliable Delivery – When You Need It Most
- We know that time is money—especially when you're on the job. That's why we offer next-day delivery on thousands of products, backed by real-time stock updates and a super-smooth online checkout. Whether you're ordering to site, your home, or the workshop, ITS ensures your tools arrive quickly and reliably. Our purpose-built distribution centre and logistics team work around the clock to keep your projects on track.
- ⭐ Rated Excellent by Thousands of Happy Customers
- At ITS.co.uk, we put customer satisfaction at the heart of everything we do. From easy returns and responsive support to in-depth product knowledge and exclusive offers, we’re proud to go the extra mile. But don’t just take our word for it—read the thousands of 5-star reviews from real customers who trust us for all their tool and workwear needs. Join the community that chooses ITS for service, speed, and serious value.
Price Promise
We won't be beaten on price, by Screwfix or Toolstation!
Find out more information below: https://its.co.uk/price-promise
連絡先
Dukes Park Industrial Estate, Montrose Road, CM2 6TE, Chelmsford, England, 英国
- 02085325000
4.7
優良
218件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great store at Chelmsford
Great store at Chelmsford. Staff are super helpful, lots of stock readily available and if not they normally get it in really quickly. Definitely the place to go to for any tools or equipment.
2026年6月4日
ITS - Chelmsford からの回答
Hi Mr Smith,
Thank you so much for your fantastic feedback and 5-star review about our Chelmsford store.
We're delighted to hear that you found our staff super helpful and our stock levels met your needs. Your comments mean a lot to us and we really appreciate you taking the time to share your experience.
We look forward to welcoming you back for any tools or equipment you need in the future.
ITS - Chelmsford からの回答
Good afternoon John,
Thank you so much for your star 5* review!
We’re thrilled to hear that you had a great experience us and that you found our staff polite and friendly 🙂
Your kind words mean the world to us, and we can’t wait to welcome you back again soon!
Great service overall,quick delivery…
Great service overall,quick delivery and professional approach.
2026年6月3日
ITS - Chelmsford からの回答
Hi,
Thank you so much for your kind feedback! We're delighted to hear you were happy with our service and quick delivery.
If you need any further assistance in the future, please let us know.
Richard
All goods turned up the next day as…
All goods turned up the next day as promised and the price was good as well can’t argue about that
2026年6月3日
ITS - Chelmsford からの回答
Good afternoon Mark,
Thank you so much for your star 5* review!
We’re happy to see that you were pleased with the delivery of your order 🙂
ITS - Chelmsford からの回答
Hi Anatoli,
Thank you so much for your positive feedback about our shop and your experience with us.
If you need any further assistance or have any questions, please let us know.
Jaden
ITS - Chelmsford からの回答
Hi Mark,
Thank you so much for your positive feedback about your experience with our Chelmsford shop and the easy ordering process.
We're glad to hear you found what you needed and that our stock levels met your expectations.
If you need any further assistance or have any questions, please let us know.
Friendly
Friendly, helpful, courteous and very knowledgeable staff.
Site very clean and easily accessible.
2026年5月31日
ITS - Chelmsford からの回答
Hi Susan,
Thank you so much for your wonderful feedback about our Chelmsford team and site. We're delighted to hear you had such a positive experience.
If you need any assistance in the future, please let us know.
Richard
Totul a fost cum mă așteptam.
2026年5月30日
ITS - Chelmsford からの回答
Good afternoon,
Thank you for your review.
We hope to see you again soon.
Thank you
Service
After taking my apprentice in for him to spend his money on some new tools nearly a £1000 was a little disappointed that the staff wasn’t interested in given him any thing for a super discount or even a free drill bit
As for myself buying some new shorts with the snickers £1 T-shirt offer to be told this was an online promotion only and that I could only click and collect from Harlow store or reorder on line for home delivery which also needed a min spend for free delivery
Not the best service from Chelmsford this time round unfortunately
2026年5月27日
ITS - Chelmsford からの回答
Hi Lee,
I am sorry that your service at Chelmsford was not satisfactory, I will pass this review onto them so that they can review what happened.
If you need anything from us in the meantime please do let us know.
Jaden
Very easy process to order and collect…
Very easy process to order and collect our purchase.
2026年5月26日
ITS - Chelmsford からの回答
Hi Mike,
Thank you so much for your fantastic feedback! We're really pleased to hear that you found the ordering and collection process easy.
We look forward to helping you again soon.
ITS - Chelmsford からの回答
Hi Michal,
Thank you so much for your positive feedback! We're glad to hear you received your parcel quickly and were happy with the price.
If you need anything else, just let us know.
Quick turn around for replacement…
Quick turn around for replacement Drill, great value and quick from order to delivery. Arrived in quicker time than expected.
Missing a * due to open box, packaging was damaged but drill was safe.
2026年5月20日
ITS - Chelmsford からの回答
Good afternoon Andy, thanks for taking the time to leave us a review. I'm happy to hear we were able to resolve the issue with your drill quickly, and apologies that the box arrived damaged. I will pass this feedback onto our courier team so we can keep improving our service. We look forward to hearing from you again soon! 😎️ - Laura
Fantastic customer service 
I ordered the new Dewalt jet wash 54 V I’ve always bought DeWalt tools i’ve seen asthmatic ants with more power for a DeWalt tool it was totally useless ITS sent me out a new one that was the same when I phoned the girls they were lovely. Didn’t argue didn’t moan. Just picked it up and I’ve got a refund a few days later. Can’t say better than that great customer service great prices and you know if the tools not up to it they take it back no arguing no moaning 10 out of 10 and I’ll never give reviews but they went above and beyond 
2026年5月28日
自発的なレビュー
ITS - Chelmsford からの回答
Hi Paul,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with the service you received and that our team made the return and refund process easy for you.
If you ever need anything else, we're always here to help.
Thanks again for taking the time to share your experience.
DeWalt 18v Blower
Brilliant service - item delivered sooner than expected and to the delivery point as specified. Highly recommended.
2026年5月22日
ITS - Chelmsford からの回答
Hi Barry,
Thank you so much for your fantastic review and for recommending us!
I'm really pleased to hear your DeWalt 18v Blower arrived sooner than expected and was delivered exactly where you needed it.
If you need anything else, just let me know.
Richard
ITS - Chelmsford からの回答
Thank you for taking the time to leave your 5-star review, Ian. We are pleased to hear you were happy with the service you have received on your recent order; we know that you want your order so we aim to get them to you ASAP. We look forward to hearing from you again soon. Amz 😊
Top honest service
2026年5月21日
ITS - Chelmsford からの回答
Thank you for taking the time to leave your 5-star review, Frenchie we pleased to hear you were happy with your recent trip into our store. We look
forward to seeing you again soon. – Amz 😀️
Dewalt nail gun and nails
Having received my order there was 1 box short delivered on the Thursday by DPD when I got home from work on the Friday I checked my order and it was a box of nails so I rang and spoke to a colleague called Michaela who was very helpful and professional in dealing with my problem and sorted it there and then and I received my missing parcel the very next day I would have no hesitation on recommending your company and I will definitely use you again.please ensure the colleague receives the recognition she deserves thank you .
2026年5月20日
ITS - Chelmsford からの回答
Thank you for taking the time to leave your 5-star review, Barry. I am very sorry that there was some issues with your order and I am happy to hear that Michaela was able to help you sort out the issues. We are on hand if you need us again. Amz 😀️
ITS - Chelmsford からの回答
Thank you for the 5-star review, Pleased you were happy with the service received. We look forward to hearing from you again soon 🙂 - Stefani
ITS - Chelmsford からの回答
Hi Mr Howell,
Thank you so much for your feedback and for taking the time to share your experience at our Chelmsford store.
We're delighted to hear you found our staff helpful and enjoyed our range of products at fair prices.
If you have any questions about your order or need further assistance, please let us know.
Great products at good prices plus…
Great products at good prices plus excellent customer service.
2026年5月11日
ITS - Chelmsford からの回答
Hi Jackie,
Thank you so much for your positive feedback! We're delighted to hear you were happy with our products, prices, and customer service.
If you need any help in the future, just let us know.
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