My bills were £15 a month and suddenly shot up to £53, I thought this seemed high but first time living alone so guessed it was normal, they they went up to £68 so I called was asked to take a picture... ãã£ãšèŠã
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Honestly this company takes the piss!! Considering legally supposed to keep their prices LOWER or at least MATCH regional prices! Just had no water for over 12 hours and then send an email saying thei... ãã£ãšèŠã
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I have just moved to a new build property and contacted IWNL to set up a new account. The process was clearly explained by the staff and any questions dealt with in a professional manner. Overall a ve... ãã£ãšèŠã
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My experience was a very positive one. The staff member was very friendly, polite and professional. He explained everything really simply and well. The whole registration process was quick and easy to... ãã£ãšèŠã
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Independent Water Networks. Better service at a better price.
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- www.iwnl.co.uk
2.8
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202件ã®ã¬ãã¥ãŒ
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Independent Water Networks ããã®åç
Hi Mrs Barnes,
I'm sorry to hear you were disappointed with our service. Ofwat regulate the charges water companies can levy and as an IWNL customer, we guarantee that your charges will be no higher with us than they would be if you were being supplied by the regional water supplier. Our charging scheme for your area can be found on our website. www.iwnl.co.uk.
Thanks,
Rhys
Customer Service
Very helpful, got everything solved in one phone call. Iâm sorry I didnât catch the ladyâs name who I spoke too but she was really good, thank you
2020幎3æ2æ¥
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Independent Water Networks ããã®åç
Hi,
Thanks for taking the time to review us.
I'm really glad our adviser was really good.
I hope you continue to enjoy being an IWNL customer.
Many thanks
Rhys
Very helpful and polite service
2020幎2æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Independent Water Networks ããã®åç
Hi Mark, thanks for your review.
It's great to hear our advisers have been helpful and polite.
We are always on hand if you need any help in the future.
Many thanks
Kyle
Independent Water Networks ããã®åç
Hi Catherine,
Thanks for taking the time to review us.
I'm really glad our adviser was friendly and helpful.
I hope you continue to enjoy being an IWNL customer.
Many thanks
Annie
By far the worst water company in theâŠ
By far the worst water company in the UK .. waiting for a response to my email and complaint after we have been left with no water ..
2020幎2æ11æ¥
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Independent Water Networks ããã®åç
On behalf of Independent Water Networks I would like to personally apologise for the recent network incidents which affected your water supply.
Thank you for finding the time to explain your concerns to us and I am pleased a member of our Customer Service team was able to help you on 21st February. We are working hard to build more resilience into the network to ensure an incident of this nature does not happen again, and hopefully we can earn back your trust in the future.
We will shortly be writing to customers who were inconvenienced by the incidents to provide written apology on behalf IWNL.
Many thanks
Rhys
Awful company, hurt and disappointed
Awful company. Had 2 occasions now where I have been left with no running water for over 12 hours and being a single parent with a young child this is simply unacceptable. No apology issued or compensation. When trying to call customer services they had just disconnected the phone lines so you can't get through.
2020幎2æ11æ¥
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Independent Water Networks ããã®åç
On behalf of Independent Water Networks I would like to sincerely apologise for the two network incidents which affected your water supply. We are working hard to ensure an incident of this nature does not reoccur again.
In the next few days, IWNL will be writing to customers who were inconvenienced by the incidents to provide written apology.
If you would like to talk to us please donât hesitate to contact us on 02920 028711 or by sending us a contact form: www.iwnl.co.uk/contact-us/
Many thanks
Rhys
Independent Water Networks ããã®åç
Hi Serap
Thanks ever so much for your review!
I am delighted to hear your problems have been resolved, and you've had such a positive experience with us!
Have a lovely day,
Many thanks,
Kyle
Very helpful member of staff whoâŠ
Very helpful member of staff who resolved my query quickly.
2020幎1æ30æ¥
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Independent Water Networks ããã®åç
Hi Mrs Morgan,
Thanks so much for taking the time to provide your feedback. I'm really glad our adviser was of help and resolved your query in a timely manner.
Many thanks
Annie
Excellent customer service
I just joined Independent Water Networks and so far I am impressed with their customer service.I spoke to Jonathan last Friday -17th of January and he gave me a comprehensive and precise information about how my billing works and and how to make sure I am on top of my bills and paying for the real consumption of my water .
Thank you for putting my mind at rest and gaining my trust.
2020幎1æ20æ¥
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Independent Water Networks ããã®åç
Hi Nadezhda,
Thank you for your lovely review. I am pleased to hear that you were with the service Jonathan provided.
Kind Regards
Michelle
Excellent service provided
Excellent service provided. Well Done
2020幎1æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Independent Water Networks ããã®åç
Hi Shanmuga,
Thank you for your lovely review.
Many Thanks
Annie
Quick reply to my phone call
Quick reply to my phone call. Rapid response to enquiry and results. Thank you
2020幎1æ19æ¥
èªçºçãªã¬ãã¥ãŒ
Independent Water Networks ããã®åç
Thanks for sharing your feedback with us. I'm really pleased to hear you are happy with our service.
Many thanks
Annie
Independent Water Networks ããã®åç
Good morning, thanks for the review!
I'm glad you found our service to be efficient. I hope you continue to enjoy being an IWNL customer!
Many thanks
Kyle
Alex was fab sorted is out
2020幎1æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Independent Water Networks ããã®åç
Hi Mathew,
Thanks for taking the time to review IWNL and Alex. Really glad Alex was able to help you out.
Many thanks
Annie
Good experience with IWN
I recently spoke to there customer service department about my bill. They checked my account and rectified the issue quickly. Very happy with my service
2020幎1æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Independent Water Networks ããã®åç
Hi Hannah,
Thanks so much for taking this time to leave a review, I am glad to hear all was quickly resolved.
Kind Regards
Michelle
Good feedback call
2019幎12æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Independent Water Networks ããã®åç
Hi There,
Thanks for taking the time to share your experience.
Many Thanks
Annie
Excellent customer service and veryâŠ
Excellent customer service and very patient and customer friendly service. You can ask as many questions as you please and theyâd answer with utmost patience.
2019幎12æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Independent Water Networks ããã®åç
Hi Saritha,
Thanks for your glowing review, its lovely to hear our customer service team were patient.
Kind Regards
Michelle
Independent Water Networks ããã®åç
Hi Altin,
Thanks for your review. It's great to hear our team were able to assist.
Kind Regards
Michelle
Customer service was excellent.
2019幎12æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Independent Water Networks ããã®åç
Hi Adil,
Thanks so much for your review, I am glad to hear you were happy with our service.
Many Thanks
Kyle
My opinion is about their customer services
My opinion is about their customer services. They have helped us even when we called 5 minutes before closing and the patient lady helped us through the phone to set up our new account and direct debit. I asked lost of questions and she kindly replied. I have called in 2 opportunities and in both cases they have answered quite fast each time, which is great and no other companies give at the moment, usually long waiting times on the phone for any service company. So far so good. Hopefully everything will be alright with our contract with IWN.
2019幎11æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Independent Water Networks ããã®åç
Hi Ani,
Thanks for your lovely review. Wishing you well in your new home.
Kind Regards
Michelle
Enquires solved
Great help, Shaun sorted all my problems quickly and concisely.
Thank you,
David.
2019幎11æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Independent Water Networks ããã®åç
Hi David,
Thank you for your lovely review of your experience with Shaun.
Many Thanks
Kyle
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