Jagex レビュー 

I played on my RuneScape account friz52 for many years and invested a lot of time and money into the game.
One day I could no longer access the account, and emails regarding the account were no longer reaching me. For around a month I tried everything I could to contact Jagex and recover it.
I submitted multiple recovery appeals and contacted Jagex Support directly. I provided old passwords and security information that I could still remember, an old Jagex membership transaction from 2018, transaction information, and explained that I still have old Jagex emails specifically addressed to friz52, including password-reset and registered-email-change emails. I also have later Steam payment records and even still remember the Bank PIN I used on the account.
I was also completely honest with Jagex that the account was originally created by a good friend many years ago and was later given to me. I then used friz52 as my account for many years. Unfortunately, I no longer know where that friend lives and cannot contact him.
I understand that Jagex needs strict security procedures to protect accounts. What disappoints me is that after years of playing and paying for membership, all the historical evidence showing my long-term use of friz52 does not provide another way to have the situation properly reviewed.
I contacted support several times and even asked whether I could send my old emails, screenshots and payment records directly for a manual review. In the end I was told that the only option is the same account recovery form.
After approximately a month of trying, I have reached the point where there is apparently nothing more I can do.
I am not writing this because I expect Jagex to ignore its security rules. I am writing it because I believe a player who has spent years on an account and can provide substantial historical evidence deserves a better way to have such a complicated case reviewed.
friz52 was more than just a username to me. It represents years of RuneScape memories, time and money that I cannot simply replace.
That is why this experience with Jagex Support has been extremely disappointing.

I tried to cancel subscription but it shows I have no subscriptions yet on the character tab shows I have an active subscription. They debited a 12 month subscription and never sent a payment email. I eventually had to contact PayPal and lodge a complaint and request for refund. It’s just diabolical. I had bills coming out and now I’m in the crapper. I tried to talk to a Mod, it said live chat was open but NO way could I talk to a mod. And it kept asking me to relog, get a code every time I tried to look into my account. It is disgusting, someone needs to take them to task legally. Warning do not give them your payment details - once they have it it can’t be removed from their website.

I spent countless hours building a RuneScape account over the years, only to eventually lose access to the character. I still have access to the email associated with the account and remember multiple previous character names, yet trying to get meaningful help has been incredibly frustrating.

The biggest problem isn’t even losing the account—it’s the support experience. I repeatedly ended up going through articles and automated processes without a clear way to have a real person investigate what happened to a character I invested so much time into.

After all these years, I’ve decided it’s simply not worth continuing to chase it. I’ll remember RuneScape fondly, but my experience trying to recover my account has seriously changed how I view Jagex.

For a company operating a game where players can invest years into their accounts, there should be a better way to reach a human when normal account recovery doesn’t work.

worst company in gaming hands down, expect to be randomly Perm muted or banned with 0 evidence, expect customer support AI to automatically deny any appeals. It took me over 2 years to get in contact with a real customer support agent ON REDDIT NOT THEIR OFFICAL WEBSITE to get my account fixed, and guess what, she no longer works there. Terrible prices too, Jagex expects you to pay $15 a month now (more than WOW) while bringing nothing to the table, this company makes $100M per year and refuses to hire a single customer support agent or bring any worthwhile content to the game in the past 7 years. Would rate Jagex 0/5 if it was possible

This is crazy, they take your money through the mobile app and do not apply it to the in game account. Customer service responses are a joke, they take 5-10 minutes PER message on a live chat, they clearly are doing other tasks instead of helping someone. And their response is to point and google, even though ultimately they are responsible for providing support on apps they develop.

Lose access to my account, give them all the information they ask for so I could recover it. Answers are mostly from bots and when a human responds, they tell me that my infos I provided are not enough EVEN if I gave them even MORE than what they wanted. I have wasted so many years and probably something like a couple of thousands $ over the years… They’re a bunch of lazy thieves, that’s all.

Ign: Hades07, got perm banned for rwt while this is not true years of progress gone because a irl friend gave me 5m to upgrade my zulrah gear (that i had just unlocked and already did 55kc) truly horrible appeal system with no evidence nor answer to appeals, all you will get is a ai answer and years worth of progress gooing in thin air for a corrupt moneyhungry company that don’t care about their players! If someone would look 1 second at my weekly statistics and progress overall compared to what they’re accusing me of, they would be ashamed of what they’ve done!

0 out of 10 customer service. Difficult to cancel your subscription or get a human to look at a false ban of your account.

Terrible customer support that just automatically closes tickets without responding. AI responses that don't actually look into issues

After years of playing they decide out of nowhere to ban me and take wealth of my account. Send an Mail 4 days ago. Still no answer or any mail back.

Be carefull before you guys waste hours and months of gameplay

This is by far the worst customer support of any game I've played. They can never help you unless it's about money. For a game that's losing players you would think they'd be more cautious and professional with the few players they have left, but no. Jagex engages in censorship of negative critique, they don't want you to know how bad the game has become. There's plenty of old and outdated content in the game. The monthly subscription fee ain't worth it for this trainwreck of a game, money is better spent on modern games or on old classics.

A Veteran’s Warning: Deceptive Practices, Shrinking Player Base, and Predatory Support

As a long-time veteran of RuneScape, I feel compelled to warn potential and returning players about the systemic decline of Jagex’s business ethics and game quality. What was once a legendary MMORPG has degenerated into an ecosystem that actively exploits player loyalty and relies on deceptive practices.

1. Storefront Deception & Hostile Support
Jagex engages in misleading point-of-sale advertising, using hidden restrictions to withhold advertised benefits from paying customers. If you challenge them, their automated customer support system traps you in a repetitive AI loop. Once you finally reach a human, their strategy shifts to intimidation—using corporate jargon to convince you that legal recourse is hopeless or requires an attorney. Do not fall for this trap. If you have been scammed by their storefront, bypass their support entirely and file a report with your local consumer protection and regulatory watchdogs. You have rights, and Jagex is bound by law to honor them.

2. Artificially Inflated Metrics & Desperate PR
Do not be fooled by the official player numbers; they are heavily overinflated. Fifteen years ago, RuneScape’s world servers were teeming with life. Today, despite Jagex's claims of a thriving population, the game is riddled with ghost towns and completely dead minigames. This population crisis explains their desperate shift to alternative platforms like Steam and mobile, as well as highly curated PR campaigns designed to fabricate a false narrative of growth.

3. Sunk-Cost Exploitation & Censorship
Jagex intentionally weaponizes the "sunk-cost fallacy" against its veteran community. They know that the more years you have invested in an account, the more compliant you will be regarding predatory monetization and rising subscription fees. To maintain this illusion of success, the company heavily moderates and silences criticism on platforms under its direct control. It is only on unbiased, independent review sites that you see the true, unfiltered reality of RuneScape's decline.

The Verdict:
With an unpolished game engine, a mountain of abandoned, outdated content, and a recent history of predatory, gambling-like mechanics, RuneScape 3 simply cannot compete with modern industry giants like World of Warcraft. Despite costing more than ever, it offers vastly less value. Your time and money are better spent elsewhere.

Hadn’t played in 6 years, decided to return to RuneScape, been playing old school since I was kid, and moment new RuneScape came out, I made an account in 2013 and played that a bunch too. When I returned my character had a permanent ban on it for cheating, which i had never done, I put in a appeal and they said, that yep it had been hacked but because the ban had been in place for 6 years my characters data had all been deleted, so I’ll just have to make a new character. So I just loose all that progression, all the hours I put in, everything, because you have bad security, and not even, hey sorry here a month of membership or something cause this was our fault, just go make a new character, we can’t promise this won’t happen again sorry. Additionally I had two step authentication on and verification email code when the hack occurred, so the hack is on them, as I had all the steps in place to prevent it from happening on my end.

Company doesnt just allow scams and theft. They actually endorse it, they wont remove gangs of scammers. And say all account responsibility is yours.
If i am paying for a service I demand they offer a form of customer protection

NO CUSTOMER SERVICE. if you have an issue, you are just screwed. It is INSANE. I cant think of one single other company who just refuse to give a shit about the players. Customer service is the bare minimum you should offer.

I made my RuneScape account back in 2007 I think I was and my mum paid for my subscription. I’m currently trying to appeal it to reset the password so I can play again and link it to a current email as to make it easier. I know my bank pin and pretty much everything my character has but they want the card details from when my mum paid for it. The month in which it was purchased and crap like that. I’ve had 2 appeals denied because they don’t think I’m the rightful owner. They can F off! I think it’s a joke I cannot access something that’s been mine for nearly 2 decades. Kiss my A** I will not be returning to RuneScape again. Keep the account you saddos

I was 1 quest away from quest cape, and 2 levels away from max combat. I gave them full creation details from names, to countries and all, yet he denied me acess to recover my account.
I wonder why that is, even 5 months ago I recovered one of my accounts and he did not require any creation details?

Also, I guarantee you this Mod Wisp person knows of all the stuff Jagex creators do on livestream (account sharing, selling gold, and gambling) yet they take no action for this but prefer to deny access to an almost maxed account of a small guy.

What a joke.

if it was possible i also give them 0 stars. they take money from your account for nothing and also a ban. its so not fair.

They don't give a customer service. I've been playing for 8 or more years and they banned one of my accounts because their bots detected i was "Real World Trading" wich never happened. They don't read, they don't listen, they do what they want to do, they don't care helping the customer, they just don't care at all.

If possible I would give 0 stars. These guys just ban your Oldschool Runescape account or take gold from your bank for no reason. When you try to appeal the ban there is no customer service whatsoever. Any responses you recieve is all automated by bots (how ironic). They falsely banned my osrs account for RTW, would not tell me the time, date, plaace I apparently bought gold and denied both my appeals without even being reviewed by an actual human.