James Cargo Services レビュー 

I worked with Charlie to move from the UK to the US and he was fantastic. Initially I wasn't sure of what date my dog and I would be relocating, and he was very patient, even when it changed last minute. He answered all my questions and got back to me quickly, and he answered the phone right away. I'll cover some of my favorite things about JCS below.

While I was on my leg of the trip and trying to recover from the big move, Charlie made sure my dog got where she needed to be, even if I was unavailable to coordinate. I had to drop my dog at a boarding facility so that I could catch my flight, and he was even able to arrange for pickup from the facility instead of from our apartment. The boarding facility manager said the pickup team was very sweet and helpful.

I have worked with pet relocation companies before and they required multiple installments of fees throughout the process. Even after weeks (maybe months) of communication and consulting, Charlie did not send me a bill. In fact, he started looking for flights, answering my questions about paperwork, and taking measurements for a crate without receiving any money. JCS did not bill me until the day before my dog was on the plane. Although it can be rough to pay such a large amount at once, it gave me the confidence that Charlie really cared about my dog, not just the money, because of the immense amount of work he put in before payment was due.

It's also worth noting that out of all the companies I considered, JCS was substantially cheaper than most, and included features others did not. For instance, they provided a crate for my dog, offering either custom-sized wood, or a pre-sized collapsible plastic crate, and did not charge more depending on size. I think in the end they had to upsize my dog's crate, and I didn't even know until I received her at the airport, because the crate cost was flat.

Unfortunately there were no delivery options from the airport to our new home so I spent a day driving to pick up my dog, but the company that JCS contracted with, Island Pet Movers, gave great directions and made the pickup process as smooth as possible (there was a delay but not at all their fault, and would have been longer without them). They made sure that I was able to pick up my dog the day she landed by getting customs paperwork filled out in advance. Since my dog landed after CBP closed for the day, without this service, I wouldn't have been able to take her home. Sometimes working with a contractor is a toss-up, but JCS obviously chose well and even acted as a go-between and introduced me to the Island team.

Moving an animal is always expensive (I've done it multiple times!) but it's obvious when it's worth it. I am so happy Charlie was there not just as a logistics officer but for broader support in the move, and for being patient as I navigated the human side of things. Trust that if we ever end up back in the UK, we will be using JCS again!

JCS were excellent in helping move my dog from the UK to Brunei. They made the process seamless and as stress free as possible. The staff were particularly outstanding when two days before we were due to travel LHR placed a pet travel embargo due to a Red weather warning during a heatwave! After informing me of this, they rapidly rescheduled my dogs flight and all prerequisite appointments for me which was a huge relief at a stressful time.

I highly recommended JCS Livestock for moving your dog overseas.

I have trusted JCS Livestock with out furry baby Palmer for many years of transatlantic travel. They are responsible, flexible, communicate in a timely fashion. Most importantly, they always out the wellbeing and comfort of Palmer first! Thanks JCS!

I was exceptionally happy with the service provided. My cat Pippa arrived safely and has settled back in quickly. Thanks to all at JCS!

We had an amazing experience with Amy, who helped us relocate two beloved cats from the US to the UK. We were really concerned about managing the process without a paid agent in the US, but with Amy, we found the entire process ran very smoothly. She verified that we had the correct paperwork before we left, which was critical to make sure things went smoothly on arrival. We would highly recommend this company to anyone looking to make travel arrangements for their pets.

I was recommended the company through my pet relocator. I was so worried at first about how complex it might be getting three cats out of the middle east but it went through without issue. My cats were collected from Heathrow airport, and delivered to my UK address. I was kept updated and informed via email. Budget accordingly but I thought their rates were fair for the service they were providing.

I would probably use them again in future, and recommend!

We recently used JCS to handle the clearance and transport of our Golden Retriever, Aurora, to the UK, and we could not be happier with their service. From the very beginning, their communication was excellent, keeping us informed and reassured throughout the entire process. They delivered a highly professional service and brought Aurora safely right to our doorstep. Moving a pet internationally can be incredibly stressful, but JCS made it seamless. Thank you so much to the whole team! Highly recommended.

My pet needed transportation from London, UK, to Boston, USA, on June 30th. I contacted them 1-2 weeks before the departure date, and Rachel and her team have been very helpful. She listed the documents I needed to get done and was ready to help every step of the way. The day of departure, the process took about 5-10 mins max. I brought in bad bowls for the crate, and they provided me with one. They took good care of Milo and kept me informed about everything going on behind the scenes. Working with James Cargo Services was a smooth and relaxed process!

My experience with James Cargo Services has been appalling. Initially, we agreed on a transport price of 1,720 GBP. After they received my item, the price was arbitrarily increased to 4,500 GBP, which forced me to cancel the contract.Following the cancellation, I was subjected to an attempt at extortion for 1,200 GBP for just 20 days of storage. After much insistence, they reduced this amount to 510 GBP. I paid the full amount requested on 05-June-26, as per invoice B488545. However, when I arranged for another company to collect the item, James Cargo again demanded additional storage fees, completely ignoring the fact that the payment had already been fully settled. They do not honor commercial agreements, change prices after receiving the goods, and withhold items that have already been paid for. I feel I am being subjected to extortion. I strongly advise extreme caution to anyone considering hiring this company. Zero professionalism.

Dear Team James Cargo,

I would like to sincerely thank you for all your support and professionalism throughout the process of exporting my dogs to Brazil.
I am happy to let you know that they arrived safely and are doing well. It was a great relief to see them reach their destination healthy and without any issues.
I truly appreciate the care, organization, and attention you demonstrated throughout the entire process. The experience was very positive, and your work made a significant difference in ensuring everything went smoothly.
Thank you once again for all your help and dedication.

I only made contact about 10 days before my cats being relocated. JCS we’re on point at every level. They made the whole process so easy for us. Nothing was to much trouble and I received emails at every stage. A company I would recommend and will use in the future.

Sarah, Rachel and the Team (JCS) have been absolutely remarkable for us on this important transition.

We were earlier quoted (£££) by a well established UK pet travel business who suggested we had missed a certain vaccination and Junior would need to take the mandatory vaccination 28 days apart and this was quite nerve-racking for us considering the current macro situation.

We got in touch with JCS - Rachel/ Sarah who assured us that everything was up to date and explained the whole process and even had the vaccination card pre-checked ahead of any payments and bookings. They answered 1000s of questions we had with a smile and patience.
Overall the professional knowledge and personal experience we have had JSC has been splendid. Thank you again for all your support. Wish you all great success.

JCS were amazing relocating our labrador from the UK to Mauritius. Before the flight, our main point of contact, Rachel, organised the flights, export paperwork and gave us brilliant advice on how best to prepare our dog for the 11 hour flight. It made such a difference to her journey. The articles on their website are really useful too.

Their knowledge on the export process gave us a lot of confidence. Rachel had to step in when our vet had queries with the Export Health Check on the day of departure.

My husband met Steve at Gatwick Animal Services and he took Pippin from there. It was obvious he loves animals and he made her feel relaxed.

We had regular updates and Pippin was delivered happy and well to Mauritius. I highly recommend them if you are importing or exporting a pet to/from the UK.

I am absolutely delighted to leave this commendation for James Cargo. I was transporting a pet cat from Canada to the UK, and left quite a lot to the last minute. James Cargo was a vital final link in a complex chain to ensure that our family pet was granted access to the UK. They were polite and professional throughout, whether dealing with my Canadian export broker, or indeed myself directly. Family and pet are now reunited and trading stories about the exciting and smooth journey. Thank you!

I searched a lot to find a reliable cargo clearance agent, as my dog Coco was arriving as commercial manifest cargo, and I’m extremely happy I chose James Cargo Services.
From the beginning, they were incredibly helpful, supportive. They clearly informed me about the whole process, kept me updated, and responded promptly to every email and concern I had, which made a stressful situation much easier.
The entire process was smooth, and most importantly, Coco was discharged safely and without any complications.
I’m extremely happy with the service I received and truly grateful for how smoothly everything was handled. Thank you for helping bring Coco home safely.

JCS Livestock made what could have been a stressful international pet move feel completely seamless. Sarah and her team were absolutely amazing in arranging the transport of Neyo and Alfie from the UK to Dubai. From start to finish they were professional, knowledgeable, responsive and, most importantly, genuinely cared for my dogs’ welfare every step of the way.

You can tell this isn’t just a business to them — they truly care about the animals they transport, and that gave me huge peace of mind. The whole process was handled with such care and expertise. A special shout out to Sarah and her team for going above and beyond.

I would highly recommend JCS Livestock to anyone needing pet transport services, and I wouldn’t hesitate to use them again. If you want a company you can trust with your pets, always use JCS Livestock.

It was a great experience for me and for my cat. They transported him from London to Emirates despite the circumstances in the area. I just submitted the paperwork they asked for and then waited for my fur baby to arrive. I would highly recommend them

Highly recommended, communication with us about our dogs journey was clear and responsive. We were updated on their arrival and throughout the customs process and journey the following day, importantly this was efficiently done but also supportive and friendly, we felt that the dogs were being well cared for, they were delivered almost 2 hours earlier than expected which was a great bonus ♥️

James Cargo Services picked up our pets from Heathrow to deliver them to us in Chelmsford. They kept us fully up to date on email through customs clearance and pickup. They let us know when to expect them and where at our doorstep right on time! Friendly and helpful team. Thank you!

Thank you to bring my little ones 😺😺 happy and safe 😊