After I made a slight error on my order they were brilliant in getting replacements goods out in double quick time. The fault was all mine but they really got me out of jail. Great service
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レビュアーのコメントを見てみましょう
So pleased with our commemorative cup. We were sent a proof copy of the wording for approval (very sensible) and then the actual item arrived, beautifully packaged. The old girls and old boys will see... もっと見る
企業が回答しました
Easy ordering process. Fast delivery of great quality item. Have used this company on a few occasions and highly recommend them.
企業が回答しました
First time ordering so didn't know how the engraving will look like. A quick email to Jaycee's to confirm, had a response back within an hour. Ordered and the trophies arrived within 2 weeks. Had a sl... もっと見る
企業が回答しました
企業情報
Jaycee Trophies について
当該企業による記述
Superb range of trophies, glass awards and medals plus lots more. You can personalise and order awards online 24/7 with our easy to use website.
Whether you are looking to order sports trophies, school awards or glass awards for that special corporate event, hopefully we have just what you are looking for.
If you need help or guidance placing an order or just for advice, our excellent customer service team are always happy to help.
Awards are engraved and packed on site with a speedy turn around. Express delivery and click and collect options available.
We look after our customers. We offer loyalty reward points on every order so you get a saving every time you come back.
| Sport and Corporate Awards is now part of Jayceetrophies |
Jaycee Trophies
当該企業による記述
- Online trophy shop selling sports trophies, glass awards and medals
- Order awards online with ease in the comfort of your own home or workplace. - Huge Selection of Awards; - High Quality 'On-Site' Engraving; - Speedy Turn Around; - 5* Customer Service; - Loyalty Reward Points for our Customers - Free Artwork service for glass awards and eco/bamboo awards; - Low Cost Signed for Delivery Service (Free over £75)
連絡先
Unit 2, Pywell Court, NN17 5WA, Northants, 英国
- 01536 408850
- info@jayceetrophies.co.uk
- www.jayceetrophies.co.uk
4.9
優良
3373件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Engraving on sheild was great
The engraving on the sheild was great, managed to get all the words on the sheild. Was delivered very quickly.
2026年9月29日
Jaycee Trophies からの回答
Great to hear Karen! Thanks for the 5 star review!
Jaycee Trophies からの回答
Amazing! Thank you so much for the 5 star review.
The trophies arrived in good condition…
The trophies arrived in good condition and as ordered.
The only thing that I would say is l asked for a quote and then when l chased it up l was told it was ready.
I used to be given a price which I would accept so your communication is not great now.
I wasn’t even told that the trophies were ready.
Mathew was very good at communicating which you seem to have lost something.
I’m thinking of using someone else next time.
2026年9月22日
Jaycee Trophies からの回答
Hi Alan,
We are pleased to hear that the trophies arrived safely and were as ordered, we were disappointed to read that you felt there had been a lack of communication and that this may affect whether you order from us again.
We were particularly surprised by this, as we made several attempts to contact you throughout the process. It is possible that some of our emails may have gone into your spam or junk folder.
For clarity, we sent the following:
* 07/09/2026 at 10:01 – We sent a quotation and asked you to let us know if any changes were required. This was the Monday following your initial enquiry on Friday 04/09/2026.
* 15/09/2026 at 10:30 – We sent a further email and also copied in your Treasurer, but unfortunately received no response.
* 21/09/2026 – We contacted you to confirm that the order was ready. At this point, we proceeded because we did not want to risk letting a long-standing customer down for their event.
We completely appreciate that communication can sometimes be missed, and we apologise if our emails did not reach you. However, from our side, we genuinely believed we had made reasonable and repeated attempts to keep you informed.
We always do our very best to accommodate our customers, particularly those we have dealt with over a long period of time. We process hundreds (sometimes thousands) of orders each week, most of which are placed through our website. This allows customers to confirm exactly what they require, see the price and place the order themselves before we proceed.
When enquiries and orders come through by email, it can be more difficult for us to know how to proceed when we don't receive a response. We are then faced with a choice between waiting for confirmation, which could potentially mean missing an important event deadline, or proceeding to ensure the customer receives their order in time. In this instance, we chose to proceed because we did not want to let you down.
We are always happy to accommodate customers who prefer to order by email where we can, but unfortunately this situation highlights some of the difficulties that can arise when we are unable to obtain confirmation.
That said, we are pleased that the trophies arrived safely and in good condition, and we genuinely hope the event goes very well.
Sadly, we do not have a phone number on file for you, there was no phone number on your email. Please be assured that we did make every effort to contact you via email several times - but in the end we took action to ensure your order was completed in time.
Apologies if this was not the correct course of action.
We have taken your feedback on board and will ensure nothing is started in future without a confirmed order.
Excellent service
Excellent service. Placed the order on Monday night and used the express service. Was ready to pick up by Friday lunchtime. Easy to use website.
2026年9月25日
自発的なレビュー
Jaycee Trophies からの回答
Thanks for the 5 star review! We really do appreciate it! We look forward to assisting you in the future.
Jaycee Trophies からの回答
Thanks for the 5 star review! We really do appreciate all the kind words.
Excellent service
2026年9月15日
Jaycee Trophies からの回答
So kind of you to say. Thanks for the 5 star review!
Always a first class service from…
Always a first class service from Jaycee. Stock availability and fast turn around. In times where events are off then on - knowing you will get your trophies on time and at a good price is a deal breaker. - Thanks Guys
2026年9月16日
Jaycee Trophies からの回答
Great to hear! Thanks for the 5 star review!
Good Quality trophies delivered on time
2026年9月17日
自発的なレビュー
Jaycee Trophies からの回答
Great to hear this Leslie! We look forward to assisting you in the future!
I’ve used Jaycee Trophies for a while…
I’ve used Jaycee Trophies for a while now and they’ve never failed or let me down, the website is easy to use and navigate around and when you need to contact them they reply quick via email and if you need to speak to them directly on the phone they are very professional and helpful. I will continue to use Jaycee Trophies in the future as they work is great and the customer work I’ve had done with them has always been amazing and when the item gets delivered it always looks so much better than the proof they send you. Thank you for a great customer service and experience I highly recommend you to everyone.
2026年9月17日
自発的なレビュー
Jaycee Trophies からの回答
Thanks so much for the kind words Jamie!
We look forward to assisting you again in the future!
Jaycee Trophies からの回答
Great to hear! Thanks for the 5 star review!
Very nice and responsive company
Very nice and responsive company. The trophies are great but I thought I was getting all glass and the stars on the trophies are actually silver plastic. They still looks great but not as classy as I'd have liked. One had some slight denting in its star.
2026年9月9日
Jaycee Trophies からの回答
Thank you for taking the time to leave your review, and we’re pleased to hear that you found us a very nice and responsive company and that you were happy with the trophies overall.
We always strive to be a 5-star company, so we’re genuinely sorry that we fell short on this occasion. The product description on our website does clearly describe the star on the glass award as a metal star, rather than glass, and we’re sorry that this detail was missed when placing the order. You can view the award and its full description here: https://www.jayceetrophies.co.uk/product/optic-glass-star-award-40mm-thick-tdjb1500
We’re also sorry to hear that one of the stars arrived with some slight denting, sometimes DPD are not always as delicate with our deliveries as we would like unfortunately - had you contacted us about this, we would have been more than happy to look into it and do our best to assist and resolve the issue for you.
We really appreciate your feedback and are glad that, despite these points, you felt the trophies still looked great. We hope we’ll have the opportunity to provide you with a full 5-star experience in the future.
Attention to detail
Attention to detail, and a real effort to produce the requested article.
2026年9月11日
Jaycee Trophies からの回答
We're delighted to hear you were happy with the service! Thanks for the 5 star review.
Trophies were exactly as expected
Trophies were exactly as expected
Great service and quality is good
Thanks
2026年9月10日
Jaycee Trophies からの回答
Great to hear! Thanks for the 5 star review!
Jaycee Trophies からの回答
We're delighted to hear you were happy with the service! Thanks for the 5 star review.
Jaycee Trophies excellent service
As always an excellent service. Good quick delivery from ordering and easy to use ordering service.
2026年9月9日
Jaycee Trophies からの回答
Great to hear! Thanks for the 5 star review!
Jaycee Trophies からの回答
Many thanks for the 5 star review!
This is the second time that I have…
This is the second time that I have ordered trophies from Jaycee Trophies, and their service is excellent
2026年9月8日
Jaycee Trophies からの回答
Thanks for the kind review Robert!
The Medals were of such good quality…
The Medals were of such good quality that you would think you won it at the Olympics, The weight, The size and even the colour. And even the delivery was great ordered, and received within 12 days
Fantastic Thank You
2026年9月8日
Jaycee Trophies からの回答
We're delighted to hear you were happy with the service! Thanks for the 5 star review.
Great overall service
Good communications, checked that happy with design before printing, great product and outcome
2026年9月4日
Jaycee Trophies からの回答
So lovely to hear! Thank you for the 5 star review.
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