the best online purchase experience first time purchase in JJ Fox, sadly there were not much choice of cigar I can buy, but all documents prepared with extremely fast delivery. Awesome!
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
First class service by Keira who also kindly ensured that my husband’s birthday present arrived beautifully gift wrapped. A pleasure to deal with this company - everyone was so helpful and courteou... もっと見る
企業が回答しました
I have smoked a fine cigar in wonderful surroundings overlooking St James Street in St James's on many occasion. Even though I have had to give up my club in St James's, I will still from time to time... もっと見る
企業が回答しました
Easy to select and order. Good communication throughout and delivered expertly wrapped and on time. We knewJames J. Fox by its reputation and could be absolutely certain that the cigars were genuine... もっと見る
企業が回答しました
企業情報
James J. Fox Cigars について
当該企業による記述
James J. Fox boasts an extensive and curated collection of premium cigars, ensuring customers have access to some of the world's best tobacco products. Offering the largest selection of Cuban brands such as Cohiba, Bolivar, Montecristo and Partagas, as well as cigars from the Dominican Republic, Honduras and Nicaragua, our range will delight aficionados around the world.
With a history dating back over 235, James J. Fox has built a strong reputation for quality, reliability and authenticity in the tobacco industry. We are dedicated to providing excellent customer service, with responsive support to address inquiries and concerns promptly, offering a secure online shopping environment for hassle-free transactions.
www.jjfox.co.uk is a trusted online destination for those seeking premium tobacco products, humidors, cigar cases, lighters and cigar cutters. With a commitment to quality, a rich history, and a diverse selection, we cater to the discerning tastes of tobacco enthusiasts.
Visit our website contact us連絡先
19 St. James's Street, SW1A 1ES, London, 英国
- Freddie@jjfox.co.uk
- www.jjfox.co.uk
4.8
優良
587件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
James J. Fox Cigars からの回答
Dear Gernot Mirko Ivanic,
Thank you for taking the time to review us here at James J. Fox.
We are delighted to read you enjoyed your evening with us. We look forward to welcoming you back again to one of our events very soon.
Kind regards,
Keira
Established and trusted purveyor of quality cigars.
Easy to select and order. Good communication throughout and delivered expertly wrapped and on time. We knewJames J. Fox by its reputation and could be absolutely certain that the cigars were genuine. Not always something you can rely on in these times.
2025年10月2日
James J. Fox Cigars からの回答
Dear Maureen Parker,
Thank you for taking the time to review us here at James J. Fox.
Thank you so much for your wonderful review. We’re delighted to hear that you found the ordering process smooth and our communication helpful throughout. It’s great to know that your order arrived safely and on time. We truly appreciate your trust in James J. Fox and your recognition of our commitment to authenticity and quality.
We look forward to welcoming you again soon.
Kind regards,
Keira
James J. Fox Cigars からの回答
Dear Za Za Emmanuel,
Thank you for taking the time to review us here at James J. Fox.
We are delighted to read that we have met your expectations. Our knowledgeable team are always on hand to assist with any queries you may habe.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
A straightforward transaction
The single cigar was bought as an engagement gift for my Godson (let's hope his fiancee appreciates it). Choosing and paying for the cigar was relatively straightforward using the JJ Fox website and it was delivered quickly to me by post. I have since posted it to my Godson.
I was expecting a single cigar to come in its own tube container, but this came in a larger box with quite a bit of packing... but it wasn't damaged - so Good!
2025年10月4日
James J. Fox Cigars からの回答
Dear James,
Thank you for taking the time to review us here at James J. Fox.
We appreciate and welcome your honest review and feedback.
We do ensure each order we despatch is well protected so that cigars arrive in optimum condition, ready to enjoy. We do sell cigar tubes separately should you wish, but we believe that the method in which we pack and dispatch our products means that these are not usually needed.
We do hope your Godson enjoys his gift.
Kind regards,
Keira
Very good several all round
Ordering was pretty easy and straightforward. Delivery was pretty quick and the cigarillos arrived in excellent condition, due no doubt to the fact that the parcel was labelled fragile. Well done!
2025年9月30日
James J. Fox Cigars からの回答
Dear Jeffrey,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your positive feedback. We aim to ensure that our customer experience is as smooth as possible. We are delighted to read that we met your expectations.
Kind regards,
Keira
Excellent customer experience.
The customer service and knowledge are always excellent. I will advise anyone interested in cigars, to try them out.
2025年9月25日
James J. Fox Cigars からの回答
Dear Ron Beckles,
Thank you for taking the time to review us here at James J. Fox.
We truly value your positive feedback. We are very proud of our expertise and customer service. Our teams are always delighted to share their knowledge with like-minded customers.
Thank you again for your review and we look forward to welcoming you back again very soon.
Kind regards,
Keira
Excellent customer service
Excellent customer service
Items ordered were out of stock but rang and offered a more expensive product at no extra charge.
Very grateful.
2025年9月30日
James J. Fox Cigars からの回答
Dear Ken,
Thank you for taking the time to review us here at James J. Fox.
We very much appreciate your positive review. Occasionally we do have items out of stock but we do try and go the extra mile to ensure a satisfactory conclusion for our customers, whilst delivering exemplary service.
We are grateful for your positive feedback, and that we could turn this situation around for you.
Kind regards,
Keira
Superb quality products and service.
Superb, easy to navigate website. Lots of product choice that’s all of the very best quality.
Delivery is very quick and well packaged.
Five stars across the board.
2025年9月29日
James J. Fox Cigars からの回答
Dear Paul Stoddart-Crompton,
Thank you for taking the time to review us here at James J. Fox.
It is always a pleasure to receive your orders and we are grateful for both your loyalty and five-star review.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
James J. Fox Cigars からの回答
Dear Deng Li,
Thank you for taking the time to review us here at James J. Fox.
We are delighted that we have met your expectations, and hope to be of service again to you very soon.
Kind regards,
Keira
James J. Fox Cigars からの回答
Dear Customer,
Thank you for taking the time to review us here at James J. Fox.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Fresh stock, in perfect condition
Fresh stock in perfect condition delivered immediately, thanks chaps.
At this level of the market service is expected to be exemplary and that is exactly what it is, exemplary.
2025年9月21日
James J. Fox Cigars からの回答
Dear Steven,
Thank you for taking the time to review us here at James J. Fox.
We truly appreciate your glowing review and feel extremely proud to read your words.
We look forward to being of service again very soon.
Kind regards,
Keira
good reliable sevice will buy again
2025年9月18日
James J. Fox Cigars からの回答
Dear David Fullen,
Thank you for taking the time to review us here at James J. Fox.
We appreciate your positive feedback, and look forward to welcoming you back again very soon.
Kind regards,
Keira
The best selection of cigars iv seen in…
The best selection of cigars iv seen in the world, outside cuba possibly. The staff is excellent. I will mention Ciro, who has helped me purchase almost 100 cigars over the past 3 months. He even coordinated with me about a few to be bought online for delivery to my friends. I recommend this shop to any and all cigar enthusiasts.
2025年7月25日
自発的なレビュー
James J. Fox Cigars からの回答
Dear Aihshan A Kr Sharma,
Thank you for taking the time to review us here at James J. Fox.
What a wonderful review! Ciro is delighted with your feedback, particularly as it was his seven year anniversary of working with James J. Fox the day you posted it.
We very much look forward to welcoming you back, and sharing knowledge with you again very soon.
Kind regards,
Keira
Once time using
Once time using, having switched from another Cigar shop. Prices were cheaper & a free box of match’s is a very nice tough.
2025年9月8日
James J. Fox Cigars からの回答
Dear Jordan Brough,
Thank you for taking the time to review us here at James J. Fox.
We are extremely grateful you took the plunge and swapped to James J. Fox. We hope to exceed your expectations again next time you visit.
Kind regards,
Keira
James J. Fox Cigars からの回答
Dear Jackie,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your feedback, we do like to unite customers with their orders as soon as possible!
Kind regards,
Keira
The best and original cigar lounge and…
The best and original cigar lounge and the world's best varieties of cigars.
My place for cigars!!!
The online order for cigars is first class.
2025年8月26日
James J. Fox Cigars からの回答
Dear Arthur Ebun Davies,
Thank you for taking the time to review us here at James J. Fox.
We are delighted to read your glowing feedback of both our lounge and our website. We look forward to seeing you again very soon.
Kind regards,
Keira
A Cigar experience like no other
My Son and I took our first cigar experience with JJ Fox and have never looked back, although my son is no longer with us. I visit the shop and always try something new in the lounge and remember how we so thoroughly enjoyed our cigars on these visits.
2024年12月7日
自発的なレビュー
James J. Fox Cigars からの回答
Dear Morris Abley,
Thank you for taking the time to review us here at James J. Fox.
Also, thank you for sharing such a poignant experience with us, and including us in such a special and personal memory. We are touched that you took the time to do so.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
James J. Fox Cigars からの回答
Dear Michael,
Thank you for taking the time to review us here at James J. Fox.
We are extremely proud of our service, and appreciate your positive feedback.
Kind regards,
Keira
James J. Fox Cigars からの回答
Dear None None,
Thank you for taking the time to review us here at James J. Fox.
What more could you ask for! We appreciate your positive review and look forward to welcoming you back again very soon.
Kind regards,
Keira
Item was not delivered for many days…
Item was not delivered for many days beyond a reasonable time frame. Royal Mail failed to deliver and provided almost no coherent communications about the matter. Exceptionally poor considering the brand and the price of the item in question. I am extremely disappointed albeit I concede much of this may be the fault of the post office.
2025年8月29日
James J. Fox Cigars からの回答
Dear Customer,
Thank you for taking the time to review us here at James J. Fox.
We are sorry it took a while for your order to be delivered, however it does seem as though this was due to there being no answer at the address.
You had ordered late in the evening on Friday 29/08 and we shipped as soon as feasibly possible given that we don't ship on a weekend. It then seems as though Royal mail attempted to deliver twice but there was no answer, before recieving a redelivery request from the recipient.
Items of this nature, due to their value, do need someone to sign for them, hence why Royal Mail didn't post it through the letter box.
We apologise that you had been disappointed in this instance.
Kind regards,
Keira
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。