I had a positive experience at the dealership. Tim was helpful and polite throughout, making everything feel straightforward. He explained things clearly and never made me feel pressured, which I appr... ãã£ãšèŠã
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A good dealer, straightforward and amenable. David was friendly and helpful, kept in touch and communicated clearly. We liked the video they made of the (used) car, it gave a good level of detail and... ãã£ãšèŠã
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I bought my first ever car a few weeks ago from John Banks! David Boor was very kind and knowledgeable. Although I pretty much already knew what I wanted, David was helpful through every step of the p... ãã£ãšèŠã
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I recently purchased a Peugeot 108 and appreciated the straightforward approach throughout the process. There was no sense of being pressured into making a decision, which made things feel relaxed and... ãã£ãšèŠã
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John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principlesâtransparency, integrity, and personaliSed serviceâare the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealershipâitâs a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Your Satisfaction, Our Priority
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- Experience Trust and Excellence with John Banks Group
- Trusted by Thousands, Delivered with Care. Branches at Cambridge, Colchester, Ipswich and Bury St Edmunds delivering Hyundai, Honda, Suzuki, Mazda, Honda Motorcycles, Renault, Dacia and Alpine.
All our cars come with a John Banks Guarantee
Guaranteed Approved Vehicles from all our Group
A minimum of 12 months John Banks Group Warranty.
* A minimum of 12 months Breakdown Cover.
* Thorough inspection following our 100-point checklist.
* Any required servicing and maintenance within 3 months or 3,000 miles carried out by Manufacturer trained Technicians using genuine parts.
* Manufacturer rated Tyres with a minimum remaining tread depth of 3mm.
* Assured electrical functionality and battery condition.
* A full valet and final quality inspection
Rest assured, this Approved Pre-Owned vehicle has received service and preparation befitting the our name, meeting the high standards you expect from us.
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Kempson Way, IP32 7AR, Bury Saint Edmunds, è±åœ
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4.8
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Very helpful with professional service
Very helpful with professional service. I felt very satisfied with the attention I received - nothing was too much trouble.
2026幎3æ17æ¥
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John Banks Group ããã®åç
Thank you for your fantastic review and five-star rating! We're delighted to hear that you were satisfied with the professional service and attention you received at John Banks Suzuki Bury St Edmunds. We look forward to welcoming you again in the future.
I had a positive experience at the John banks Bury St Edmunds
I had a positive experience at the dealership. Tim was helpful and polite throughout, making everything feel straightforward. He explained things clearly and never made me feel pressured, which I appreciated. He even mentioned that if I had any issues with the screen later, I could pop back in for help. It was easy to ask questions without feeling rushed, and the atmosphere felt professional yet approachable. It's good to know support is there if needed.
2026幎3æ12æ¥
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John Banks Group ããã®åç
Thank you for the wonderful review, Roy. Weâre delighted to hear about your positive experience at John Banks Motorcycles Bury St Edmunds. Itâs great to know Tim provided helpful and polite service, making everything straightforward and pressure-free. Weâre always here to support you, so donât hesitate to pop back in if you need any assistance. Safe riding!
Thank you Marian
Thank you Marian. You made me extremely comfortable and your honest advice is very much appreciated. I love my new car!!!
2026幎3æ20æ¥
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John Banks Group ããã®åç
Thank you for your wonderful review, Dorota. We're thrilled to hear that Marian made you feel comfortable and provided honest advice. It's fantastic to know you love your new car! Best wishes from everyone at John Banks Alpine Cambridge.
I bought my first ever car a few weeksâŠ
I bought my first ever car a few weeks ago from John Banks! David Boor was very kind and knowledgeable. Although I pretty much already knew what I wanted, David was helpful through every step of the process and answered all the questions I had. Iâve had a lovely few weeks driving my Suzuki Swift and looking forward to many more years to come :) Would highly recommend!
2026幎3æ4æ¥
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John Banks Group ããã®åç
Hi Liz, thank you for taking the time to leave such a wonderful review and for the five-star rating! We're delighted to hear that David Boor provided you with kind and knowledgeable service throughout the process of purchasing your first car. It's fantastic to know you're enjoying your Suzuki Swift, and we wish you many happy miles ahead. Thank you for recommending us, and we hope to see you again in the future.
Best regards,
John Banks Suzuki Bury St Edmunds
Quality service
A good dealer, straightforward and amenable. David was friendly and helpful, kept in touch and communicated clearly. We liked the video they made of the (used) car, it gave a good level of detail and had commentary. We had to travel some way to view the car and were accommodated. The car was exactly as in the video, it was spotless and had been freshly serviced and MOT-d. There was no quibbling or backtracking on anything we'd agreed. I wouldn't hesitate to recommend.
2026幎3æ7æ¥
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John Banks Group ããã®åç
Hi Ilona, thank you for your wonderful review and five-star rating! We're delighted to hear that you found our service straightforward and accommodating. It's great to know that Davidâs communication, the detailed video, and the condition of the car met your expectations. We truly appreciate your recommendation and wish you many happy miles in your new car.
Best regards,
John Banks Suzuki Bury St Edmunds
New Suzuki swift ultra.
Stuart and stevan where very honest and helpful throughout. They made us feel relaxed with no pushy hard sell. They allowed us to upgrade to a ultra. No problem for them. 10 out of 10 to both men. Thankyou.
2026幎3æ20æ¥
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John Banks Group ããã®åç
Thank you for the fantastic review and five-star rating, Peter. We're delighted to hear that Stuart and Stevan provided honest and helpful service, making your experience relaxed and pressure-free. It's great to know they made the upgrade process seamless for you. We'll be sure to share your kind words with them.
Best regards,
John Banks Motorcycles Bury St Edmunds
I recently purchased a Peugeot 108 andâŠ
I recently purchased a Peugeot 108 and appreciated the straightforward approach throughout the process. There was no sense of being pressured into making a decision, which made things feel relaxed and manageable. The advice provided by David felt honest, which helped me feel confident in my choice. It was clear that attention to detail mattered, and this contributed to a smooth experience. My car was fully serviced and valeted. I would definitely consider returning for future needs.
2026幎3æ19æ¥
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John Banks Group ããã®åç
Thank you for your wonderful review, Terry. We're delighted to hear that your experience at John Banks Suzuki Bury St Edmunds was relaxed and enjoyable. It's great to know that David's honest advice and attention to detail helped you feel confident in your decision. We're thrilled you appreciated the fully serviced and valeted Peugeot 108, and we look forward to assisting you with any future needs.
Best regards,
John Banks Suzuki Bury St Edmunds
Efficient, professional and welcoming
John Banks, Ipswich is my chosen Honda dealership even though even though I have one much closer to me. However it is worth the one hour journey because the guys here are so friendly and accommodating and always do a great job. I wouldnât take my car anywhere else.
2026幎3æ17æ¥
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John Banks Group ããã®åç
Thank you for your kind words and the five-star rating, Bronwen. We're delighted to hear that you choose to travel the extra distance to visit John Banks Honda Ipswich. It's wonderful to know our team's friendly and accommodating service makes the journey worthwhile. We truly appreciate your loyalty and look forward to continuing to provide great service.
Service and parts staff were great
Service and parts staff were great! I liked the mechanics video too!
2026幎3æ16æ¥
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John Banks Group ããã®åç
Thank you for the excellent review and rating! We're delighted to hear you had a great experience with our service and parts staff at John Banks Motorcycles Bury St Edmunds. It's wonderful to know you appreciated the mechanic's video as well. We look forward to assisting you again in the future!
Low-stress experience buying a used car
The staff were friendly and professional, making the process easy to navigate. I appreciated that there was no sales pressure and found them straightforward to talk to. Poppy arranged for me to drive the car away the next day, which was appreciated. Decent coffee too.
2026幎3æ3æ¥
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John Banks Group ããã®åç
Thank you for your wonderful review, Tom. We're delighted to hear that you found the team at John Banks Honda Cambridge friendly and professional, and that the process was straightforward for you. It's great to know Poppy was able to assist you so efficiently, and we're pleased you enjoyed the coffee too. We hope you enjoy driving your new car!
Excellent service given by Rhys..
2026幎3æ17æ¥
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John Banks Group ããã®åç
Thank you for your wonderful review and five-star rating, Ali. We are delighted to hear that Rhys provided you with excellent service at John Banks Suzuki Ipswich. Your kind feedback means a lot to us.
PROFESSIONAL and helpful.
Outstanding in all the right areas. A consummate and professional attitude delivered throughout the purchase process.Answered all my MANY questions. Courteous and knowledgeable; Darren Briggs was a credit to the establishment and is worthy of note - Exceptional!
2026幎3æ14æ¥
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John Banks Group ããã®åç
Thank you for your kind words and glowing review, Alan. We are delighted to hear that your experience at John Banks Hyundai Cambridge was outstanding and that Darren Briggs provided exceptional service throughout the purchase process. We will be sure to pass on your compliments to him. Thank you for choosing us, and we look forward to assisting you again in the future.
The first annual service of my CRV wasâŠ
The first annual service of my CRV was easy to book. All members of staff were friendly and efficient throughout.
2026幎3æ6æ¥
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John Banks Group ããã®åç
Thank you for your review, John. We're delighted to hear that booking your CRV's first annual service was straightforward and that our team at John Banks Honda Ipswich provided friendly and efficient service. We look forward to assisting you again in the future.
John Banks Group ããã®åç
Thank you for your feedback. Weâre pleased to hear that you found your experience straightforward. Providing a smooth and efficient service is something we always strive for, so itâs great to know we delivered on this occasion. We truly appreciate your support and look forward to welcoming you back to John Banks Group in the future.
I can't say enough good things about myâŠ
I can't say enough good things about my experience buying the Hyundai Tucson. Marian made the entire process feel personal and straightforward, taking his time to explain everything about the car without rushing us. He was friendly, honest and answered all our questions with such professionalism that it really stood out compared to other salespeople weâve dealt with recently. The paperwork was smooth and stress-free too, which was a relief! Honestly, this has been the best car-buying experience Iâve had in ages. If youâre looking for someone polite, courteous and genuinely helpful, Marian is your guy!
2026幎3æ11æ¥
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John Banks Group ããã®åç
Thank you for your fantastic feedback. Weâre delighted to hear that you had such a positive experience purchasing your Hyundai Tucson and that Marian made the whole process feel personal, clear and stress-free. Itâs wonderful to know his friendly, honest and professional approach stood out and helped make your car-buying experience so enjoyable. Your kind words mean a great deal to us, and we truly appreciate your support. We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back to John Banks Group in the future.
John Banks Honda
John Banks Honda Colchester - I cannot thank Simon Barnett from Honda Motobility for all his outstanding communication, support through the whole process of aiding me n finding the right car. Always answering emails and keeping me informed. He went beyond and makes sure that I feel confident and I know I can ask him for any further assistance needed. His genuine care for the people he helps in my experience has born out of listening, understanding and compassion in making sure they get outstanding customer service and ultimately the right car for what suited my needs. Thank you again Simon
2026幎3æ11æ¥
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John Banks Group ããã®åç
Hi Dan, thank you for your wonderful review and five-star rating! We are thrilled to hear about your positive experience with Simon Barnett at John Banks Honda Motorcycles Colchester. Itâs great to know that his communication, support, and dedication made such a difference in helping you find the right car. Your kind words about his genuine care and compassion will certainly be shared with him. Thank you once again for your recommendation, and weâre always here should you need further assistance.
Best regards,
John Banks Honda Motorcycles Colchester
Poor service and theft
I booked my vehicle for an 8:00am âsit and waitâ appointment, with the online system indicating it would be completed between 8:00am and 1:00pm. However, I didnât leave until around 4:15â4:30pm, meaning I was waiting for approximately 8Âœ hours.
Communication throughout the day was extremely poor. Very few updates were provided and when I asked for information, staff could not give a clear indication of when my vehicle would be ready. At no point was I given a realistic timeframe, which made the experience unnecessarily frustrating.
I also discovered that my iPhone charging cable had been removed from my vehicle. I raised this immediately with Alexandra at the front desk, who confirmed she had seen it in the car earlier. After checking with the valet team, no one admitted taking it and the cable remains missing.
I emailed the complaints address and followed up on 11/03/2026, but have received no response and the cable has not been returned as promised.
2026幎2æ27æ¥
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John Banks Group ããã®åç
Dear Mr Collins,
Thank you for bringing this matter to our attention, and please accept my sincere apologies for the experience you have described.
We are currently investigating what happened during your visit, particularly in relation to the length of time you were waiting for your vehicle and the lack of clear communication during the day. A âsit and waitâ appointment should always be managed with regular updates and a realistic timeframe, and it is clear from your account that this did not happen on this occasion.
We are also looking into the issue regarding the missing iPhone charging cable. I understand you raised this with Alexandra at the front desk at the time, and we are speaking with the relevant team members and reviewing the processes around vehicle handling to understand how this could have occurred as we take any claim like this very seriously and have our HR Team put an investigation together to see where the touch points and who were at these stages throughout your vehicle journey.
I am sorry that you also had to follow up without receiving a response. This is not the level of service we aim to provide and we appreciate you bringing it to our attention so that we can address it properly.
Once our investigation is complete, we will contact you with an update and confirm the next steps.
In the meantime, if there is anything further you would like to add that may assist our investigation, please do let me know.
Kind regards,
Melanie Banks-Browne
CEO
I had an excellent experience at JohnâŠ
I had an excellent experience at John Banks Honda Cambridge! Adam was super helpful and incredibly patient throughout the entire process. He really knows his stuff and took the time to explain everything clearly, answering all my questions without making me feel rushed. The Honda Accord I purchased is absolutely lovely, and to top it off, Adam made sure it came with a full tank of fuel, which was such a thoughtful touch. The whole process felt so smooth and easy. Iâll definitely be recommending this dealership to friends and family!
2026幎3æ10æ¥
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John Banks Group ããã®åç
Thank you for your wonderful feedback. Weâre delighted to hear that you had such an excellent experience at John Banks Honda Cambridge and that Adam was able to support you throughout the process with his knowledge, patience, and helpful approach. Itâs fantastic to know that youâre enjoying your Honda Accord and that the little extra touches made your experience even more special. Your recommendation means a great deal to us, and we truly appreciate your support. We hope you enjoy many happy miles in your new car and look forward to welcoming you back to John Banks Honda Cambridge in the future.
Excellent service basically
Excellent service basically, but a pleasant atmosphere and friendly staff.
2026幎3æ10æ¥
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John Banks Group ããã®åç
Thank you for your kind words and five-star rating, Jonathan. We're delighted to hear you enjoyed the excellent service, pleasant atmosphere, and friendly staff at John Banks Honda Motorcycles Colchester. We hope to see you again soon!
We felt Chloe was very knowledgeableâŠ
We felt Chloe was very knowledgeable and made the whole process easy ,took time to explain everything we asked.
2026幎3æ7æ¥
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John Banks Group ããã®åç
Thank you for your kind review and five-star rating, Susan. We're delighted to hear that Chloe's knowledge and thorough explanations made the process smooth for you. Your feedback is greatly appreciated, and we will be sure to share your kind words with Chloe.
Best regards,
John Banks Honda Ipswich
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