Company of thieves and con artists. They steal from their suppliers and don't pay back! One of the absolute worst companies to ever operate in the middle east, the people in charge of this joke of a c... もっと見る
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وصيت على هدية لوالدتي بعيد ميلادها قالب ميك وورد وبلالين انا في بريطانيا وحبيت ابسط امي وافاجئها لكن بتحكيلي انه موظف التوصيل كان كتير سيء معهم وتعامل معهم بمنتهى ال rudeness، والب... もっと見る
企業が回答しました
When you are living abroad yet want to make your love ones feel like your close to them and that their birthday’s are remembered. Thank you joi Gifts!! I had such wonderful experience👌 Their Produ... もっと見る
企業が回答しました
Amazing! Joi is such a great way to express your gratefulness to other person. Joi is giving excellent customer service support, wide variety of items to choose with and a one-stop gifting shop online... もっと見る
企業情報
当該企業による記述
Joi Gifts is the MENA region's first full-service mobile platform for physical gifts. Joi Gifts was born out of the belief that the world can be made a happier place, one gift at a time. Joi gifts was born out of the belief that we can make the world a happier place, one...
連絡先
Dubai, アラブ首長国連邦
- support@joigifts.com
- www.joigifts.com
3.4
まあまあ
142件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service !
I placed a small order from Belgium to be delivered the same day in Dubai, to console my daughter in quarantaine, away from family and friends. Service was excellent, response very adequate via Whatsapp. Packaging is lovely. I definitely recommend joigifts and will make use of their services again.
2020年3月27日
自発的なレビュー
Joi Gifts からの回答
Hi Hilde, Thank you for taking the time to mention our exceptional customer care and services and lovely gift items. Our main aim is spreading happiness, especially this time where the world is wary of the current health situation. We are glad that you are satisfied with your experience with us. We look forward to helping you spread joi again soon! Have a lovely day!
Good Customer Support
Edit: customer support contacted me and explained the reason for the delay in responding to emails. I was also compensated for my order.
---
This was my first experience with Joi Gifts and it's definitely the last. I placed a simple order to be delivered to myself (just to test the service before ordering for a friend). I ordered "The Delicate Enchantment" the photo shows 9 roses and the description states "9 pink rose and wax flowers" .. however, I only received 6 roses.
To add, for the delivery time I chose the time slot between 3-6. However, I received my order at 8:30. (I wish I read the reviews here before placing an order since this is obviously a common issue).
I emailed support and attached a photo of the bouquet I received. They replied TWO days later and asked me for another photo from a different angle .. I sent them more photos. FOUR days later, still no reply...
2020年3月27日
自発的なレビュー
Joi Gifts からの回答
Hello Mariam, Thank you for the updated rating and for giving us the chance to make it up to you. We do our best to deliver only exceptional service and we do hope that you will give us another opportunity to serve you better. Looking forward to seeing you again.
Good whatsapp reply and help with the…
Good whatsapp reply and help with the order. Good delivery time. I ordered 4 bouquets.
2020年3月27日
自発的なレビュー
Joi Gifts からの回答
Hi Dan, Thank you for trusting us to get 4 bouquets done and delivered for you and most of all we appreciate you taking the time to mention our good customer care chat support and quick delivery service. Our main aim is spreading happiness and we are glad that you are satisfied with your experience with us. We look forward to helping you spread joi again soon! Have a wonderful day!
Very bad experience
2020年3月5日
自発的なレビュー
Joi Gifts からの回答
Hello Ananthula, we are sorry if you have had a bad experience with us and thank you for this feedback. We'd like to know where we have gone wrong and assures you that we will rectify the issue. We tried checking our system with your name but could not find a lead, can you email us your concern and order number at support@joigifts.com please and we will get back to you with a resolution immediately. Looking forward, thanks.
Thank you joigifts for helping me with…
Thank you joigifts for helping me with my Valentine's gift. Will definitely recommend joigifts to my friends!!
2020年2月25日
自発的なレビュー
Joi Gifts からの回答
Hello Danica! Thank you for taking the time to leave us 5 stars, we are happy that we hit the mark for you. We appreciate your recommendation and know that we value your trust and shall continue to give you such experience and more. We are also intensely working to bring you more products to choose from with reasonable prices across all cities we cover and more coming soon. Looking forward to seeing you at joi again! Have a wonderful day!
I was impressed by how customer care…
I was impressed by how customer care service handle to answer all queries and calls of all clients despite the high volume of orders and peak season which is Valentines. Joi can still be very friendly after all the stressful works. Thank you for making our hearts day extra special!
2020年2月24日
自発的なレビュー
Joi Gifts からの回答
Hello Danielle,
Thank you for your heart-warming feedback. Customer care teams are considered front liner in every company and we are glad that our efforts are appreciated. We do hope to see you at joi again and have a wonderful day!
Stupid jio fu
2020年2月17日
自発的なレビュー
Joi Gifts からの回答
Hello Tongpang, we tried searching in our database for any record or transaction under your name and found nothing. Can you provide an order number please? or email us at support@joigifts.com with your concern and we'll be happy to assist and give you a resolution.
On another note, if you can double check the company you are complaining about please? We are joi - joigifts, an online gifting company and you typed jio - should you find that you have made a mistake, we will appreciate you removing your comment please. Thanks!
Chat / email support sucks
Chat / email support sucks. They won’t bother replying to you. Guess I’ll contact my bank now for chargeback process. Fukcing hell you can’t even track the item as guest. THEY DONT HAVE AN OPTION FOR THAT.
2020年2月13日
自発的なレビュー
Joi Gifts からの回答
Hello Ja La, we understand the frustration of waiting responses from a customer service while there is an immediate concern you need taken care of and we are sorry if we weren't there for you immediately. Valentines season is the busiest days we got throughout the year, and our customer care team does their best to cater all chats, messages and calls. We thank you for your feedback, as it is said, there is always room for improvement. We shall have one of our customer care team look into your concern and reach out to you.
Such a bad delivery service
Such a bad delivery service. The website said a same delivery between 12-3 and made me wait till 6 pm with over 10 calls and several messages to them.
They refused to share the driver's location or number and ruined the surprise i wanted to give my husband.
2020年2月12日
自発的なレビュー
Joi Gifts からの回答
Hello Vaishali, We understand your frustration and we are truly sorry to have caused such inconvenience. This is definitely not our standard and we thank you for your feedback. We shall review your concern and one of our customer care team will get back to you. thanks.
Shame you cant give 0 stars
Absolutely appalling service!
Never deliver on time despite allocating slots.
Delivery driver refused to deliver to specified address then lied about the fact he was rude obnoxious and then demanded the recipient meet them. Despite the item being a surprise for my husband.
In thier option delivery was made and task completed.
Disgusting attitude to have with customers avoid like the plague.
2019年12月27日
自発的なレビュー
Joi Gifts からの回答
Dear Charlene, thank you for your feedback and we are truly sorry about this experience, know that we do not take this lightly. Our management has been made aware of your complain. Please be assured that we have a processes in place for this kind of situation. We hope you will give us another chance to serve you better in the future.
An impressive 5 star service
Ordered a flower in a box for my wife to be delivered the next day for our anniversary. I somehow missed the 3-6pm delivery slot. Whatsapped the number on the site and asked if it is possible to slot in my delivery for the 3-6pm time slot and it happened although they could not really promise that it can be done. Really appreciate the effort and assistance because if the flower had come later it would have somehow ruin my plan for the surprise gift for my wife during our anniversary dinner. Thanks again for the exceptional service. I would not hesitate to recommend them to those who are looking at getting flowers or gift for their loved ones. Besides the reasonable pricing, i am very impressed with the service rendered.
Kudos!
2019年12月27日
自発的なレビュー
Joi Gifts からの回答
Hello Razali! Thank you for giving us some time to drop your beautiful feedback. We are happy to be part of a wonderful and thoughtful surprises for your loved ones and we appreciate your recommendation. We are constantly working to bring you more products to choose from and are very much looking forward to spreading joi with you again. Have a lovely day!
Great quality service
As we live away from my mom, we decided to use this service to surprise her on her special day and the result was brilliant. They are also quick to respond to our queries. My mom loves the cake and flowers. We are so pleased. Will definitely contact them again in the future. Highly recommended.
2019年12月25日
自発的なレビュー
Joi Gifts からの回答
Hello Kim! Thank you for taking the time to leave us 5 stars and mentioning your wonderful experience with us, we are happy that we hit the mark for you. We appreciate your recommendation, we are working intensely to bring you more products to choose from, across all cities we cover. Looking forward to seeing you again soon! Have a wonderful day!
Rotten watermelon cake
I stumbled on this website and was very excited to find a variety of gifts and really cool ideas that Joi offers. I ended up finding several gifts that I sent to my sister for her birthday. Unfortunately, we ordered a watermelon cake with berries and fruits and it arrived on time but less than 24 hours later it was already rotten. My sister received it at night and when she cut into the watermelon the next day, she found that it was all rotten from the inside.
I was honestly very disappointed because she didn’t even take a bite of it, and it all went to waste. The joi employees who I got in touch with didn’t really help, and offered me a 15% discount on a new order that I had to place on the same day.
2019年12月16日
自発的なレビュー
Joi Gifts からの回答
Hello Rana! Thank you for your feedback. We have looked into the matter as this is important to us. We found that the process regarding fresh fruits such as the watermelon cake has been clarified. It was confirmed delivered 8:19 PM, UAE time, on a Thursday for a 6PM - 9PM delivery schedule, and we received your email advising about the issue on 5:35 PM on a Saturday, mentioning it happened just that morning. This has been more than 24 hours UAE time.
We'd like to advise though that the discount code provided to you was valid for 90 days from the date of receipt and was not for that same day only. We hope you use it and are looking forward to seeing you at joi again to serve you better. We wish you a lovely day!
Great experience
Great experience, very proffessional and have a good variety of options to gift!, while being in America i was able to surprise my mom in Jordan with JOI services, thank you
2019年7月14日
自発的なレビュー
Joi Gifts からの回答
Hello Yazeed, thank you for the wonderful feedback. We always love to hear when our dear customers tell us how we bridged the gap between them and their loved ones. We are glad that you are satisfied with your experience and we hope to see you at joi again soon. Have a lovely day!
Joi (full) me....
I am a very happy and JOI(full) client...They did an axcellent job in delivering my order just right on time...I could not thank enough the customer service and satisfaction they gave to their clients....I recommend and will definitely order the next occasions to come....More Power to Joi!
Rhys
2019年7月7日
自発的なレビュー
Joi Gifts からの回答
Hello Rhys, we are thrilled with your wonderful comment, thank you very much! Glad we've made it a fantastic and excellent experience for you. We sure are looking forward to spreading another joi with you soon. Have a lovely day!
Very bad network service Jio is just…
Very bad network service Jio is just eating our plan money and not giving us any network service and no access to internet. I guess they don’t know how to run a telecom industry and need to learn how to run this industry. Very bad that you guys are just running a scam business and will request you to stop scamming people and give them their required service.
2019年6月8日
自発的なレビュー
Joi Gifts からの回答
Hello Clint, we are sorry to hear that you are having this issue with your mobile network, hope it get fixed. However, you have actually rated the wrong company, we are joi and not Jio, we are an online gifting company, joigifts.com based in the middle east. Can you kindly update or remove your review, whichever is possible. We will appreciate it, thanks!
Mixed experiences. Waiting for refund.
I have had two good experiences with JoiGifts - they delivered on time and the flowers were beautiful. So I was happy to order from them again.....however....
The last time I ordered from them was a different story.
The flowers arrived on time and were lovely but then the drama began.....
Firstly, I was overcharged (I noticed a sum of over 4x the amount of the item taken from my paypal account)
Secondly, when I spoke to them about this (over two months ago now), they had no record of the transaction and it took about 15 emails back and forth to clarify things. They finally agreed to 'refund the difference' so I waited....and waited.....
No sign of the refund. So I then contacted them and they said that they were having problems refunding people through paypal so they asked for my details for a bank transfer....which I of course gave them.
And here we are....im still waiting for the refund....despite further emails back and forth....
Although Ive had mixed experiences with them, Im not keen to order from them again because Im currently down >£100 when all I wanted was a bouquet of flowers for my family member when she was admitted to hospital.
2019年4月9日
自発的なレビュー
Joi Gifts からの回答
Dear Emis, things like this should have not happened and we are sorry if until now there has been no resolution to your concern. Could you kindly reach out to our customer care, support@joigifts.com with the order details, as we couldn't find any on the database by the name Emis and no other details here is available for us to go by and we will make sure that this will be done. We assure you that our normal refund process is only about 14 days or a little over on the max and this depends on the payment gateway and the bank policy on refund. If there has been issues on our payment gateways, again our apologies and do not mean for this to happen and thank you for your patience.
Pls close
Do not ever buy here. Poor customer service. No matter how early u order they will still deliver it late. And you habe to call them many times.
2019年3月31日
自発的なレビュー
Joi Gifts からの回答
Dear Sara, We are sorry about your experience. We assure you that customer satisfaction is our priority on all front. There are rear instances we may fail on some fronts, but this is only when order volume is at maximum capacity such as the valentines day in which all other gifting companies may have similar experiences during this season. Can you kindly provide us with your order number via support@joigifts.com and we will look into the matter. Looking forward to hearing from you. Thanks!
I had a very positive experience with joi
I had a very positive experience with joi Gifts.
First of all their prices are very competitive and the check out experience was straight forward. I saw some bad reviews online but I believe that these things happen and how companies handle them makes a big difference so I decided to give joi Gifts a try, and I am glad I made the right decision.
Great service, I would happily buy from them again and not hesitate to recommend joi Gifts.
2019年3月31日
自発的なレビュー
Waste of money!
The gift i ordered was not delivered on time and poor customer service
2019年3月31日
自発的なレビュー
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