Jody was amazing today. My parcel from Joules wasnât delivered despite an email from Evri saying it had been. I checked my ring door bells- nothing had been delivered - I checked next door both side... ãã£ãšèŠã
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The customer service from Joules was great. I spoke with Jody the second time. She solved my issue quickly, with empathy and took time to understand and take responsibility for the issue. Brilliant.... ãã£ãšèŠã
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Had an issue with my order going missing in transit . I phoned customer services today and spoke to Jody who was very helpful and efficient. Jody processed a new order with delivery to my home address... ãã£ãšèŠã
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I have just had a live chat with a girl named Jody as im going to Centerparcs in Penrith on Monday and they have a Joules store there . She kindly checked an item for me to purchase there as itâs gett... ãã£ãšèŠã
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Joules is a British, premium lifestyle brand. The Company designs and sells Joules branded clothing, footwear, accessories and homeware and operates a multi-channel proposition which encompasses retail (stores and e-commerce), wholesale and other smaller channels such as country shows and events and licensing. Joules was founded in 1989 by Tom Joule, who identified a gap in the market for colourful country clothing. The company currently* has 100 stores in the UK and ROI, alongside an established e-commerce platform and a fast growing international presence. Joules is also a top selling wholesale brand in major UK retailers such as John Lewis and Next Label and, in 2015, won âFashion Retail Business of the Yearâ in the £30-£100m turnover category at the Drapers Awards.
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Market Harborough, ç±³åœ
- 0333 777 4560
- Enquiries@mailto.joules.com
- www.joules.com
4.6
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Order not received
Spoke to Jody straightaway no holding on. She was very friendly and sorted things immediately. I was very happy with outcome.
2026幎4æ17æ¥
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Jody was brilliant she sorted my refundâŠ
Jody was brilliant she sorted my refund very quickly over the phone.
2026幎4æ17æ¥
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Thank you Jody for the refund I doâŠ
Thank you Jody for the refund I do appreciate it.
2026幎4æ15æ¥
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Michelle resolved my queryâŠ
Michelle resolved my query fabulously!!!
BUT since you have been with next I am querying so much !! Joules themselves are delightful!!!
2026幎4æ16æ¥
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Great Customer Service
Great Customer Service
I spoke to Jodie who was very helpful and quickly dealt with my problem.
I was so delighted I ordered another item as well as my original order.
2026幎4æ15æ¥
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Renee was an absolute star
Renee was an absolute star, she dealt with my query in a helpful and professional manner. Thank you
2026幎4æ15æ¥
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Joules ããã®åç
Hi Chrissie,
Thank you for your lovely feedback! Weâre so pleased to hear that Renee was able to help in such a professional and supportive way.
Weâll be sure to pass on your kind words, sheâll really appreciate it!
The Joules Team.
Great help re an order from MichelleâŠ
Great help re an order from Michelle today.
2026幎4æ16æ¥
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Joules ããã®åç
Hi Kate,
Thank you for your kind feedback! Weâre so pleased to hear Michelle was able to help with your order. Weâll be sure to pass this on to her, sheâll really appreciate it!
The Joules Team.
Polite and prompt!
My issue was dealt with quickly and efficiently. No delays in any part of it. Thanks, Jody.
2026幎4æ14æ¥
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Joules ããã®åç
Hello,
Thank you for your kind review! Weâre so pleased to hear your issue was handled quickly and efficiently, with no delays. Weâll be sure to pass your thanks on to Jody, sheâll be delighted to hear it!
The Joules Team.
Curly girl
I have just had a live chat with a girl named Jody as im going to Centerparcs in Penrith on Monday and they have a Joules store there . She kindly checked an item for me to purchase there as itâs getting a bit late now to order as i wanted to try them on . Jody was very professional and iâm so happy i can purchase my item on holiday.
2026幎4æ15æ¥
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Joules ããã®åç
Hello,
Thank you for your lovely review! Weâre so pleased to hear that Jody was able to help and check availability for you ahead of your trip. Itâs great to know youâll be able to pick up your item while youâre at Center Parcs, we hope you have a fantastic holiday in Penrith!
The Joules Team.
Amazing quality, speedy delivery 10/10 âŠ
Just bought 2 bath sheets for my son and wife in USA as they love the navy and gold bee ones I have. They arrived in good time and are amazing. Such good quality, I love them! My towels are 3 years old and still look like new. Very pleased! Well done Joules! 10/10!
2026幎4æ15æ¥
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Joules ããã®åç
Hi Dee,
Thank you for such a lovely review! Weâre delighted to hear youâre so pleased with the quality of your towels and that they arrived quickly.
Itâs wonderful to know theyâre still looking as good as new after 3 years, thatâs exactly what we aim for. We really appreciate your support.
The Joules Team.
The customer service from Joules wasâŠ
The customer service from Joules was great. I spoke with Jody the second time. She solved my issue quickly, with empathy and took time to understand and take responsibility for the issue. Brilliant.
However, the issue with Evri remains unresolved and could have been avoided by using anyone else.
2026幎4æ14æ¥
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Joules ããã®åç
Hi Andrew,
Thank you for your kind words about our customer service team, weâre so pleased to hear that Jody was able to resolve your issue quickly and with care. Weâll be sure to pass on your feedback to her.
Weâre sorry your issue with Evri remains unresolved, we understand how frustrating this can be, and weâll be sure to feed this back.
The Joules Team.
Quickly resolved
Thank you Jodi for resolving my dilemma with an oversize jumper. You call me literally 10 second after sending my email. Weâre really friendly, listened to my query and resolved it within minutes.
Merci beaucoup Jodi.
2026幎4æ14æ¥
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Joules ããã®åç
Hi Francoise,
Thank you so much for taking the time to share your experience with us! Weâre delighted to hear that Jodi was able to step in so quickly and resolve your issue with the oversized jumper. Weâll be sure to pass along your kind words!
The Joules Team.
Evri unfortunately lost 2 JoulesâŠ
Evri unfortunately lost 2 Joules parcels, but Jody was exceptional in creating a solution and supporting me as a customer. Thank you so much Jody - you single handedly made sure I will definitely shop with Joules in future.
2026幎4æ14æ¥
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Joules ããã®åç
Hi Emma,
Thank you for sharing your experience with us. Weâre really sorry to hear that your parcels were lost, thatâs certainly not the experience we want for our customers.
That said, weâre absolutely delighted to hear that Jody was able to step in and support you so effectively. Itâs wonderful to know she provided a solution and turned things around for you. Weâll be sure to pass on your kind words.
The Joules Team.
Thank you Jody
Jody was amazing today. My parcel from Joules wasnât delivered despite an email from Evri saying it had been. I checked my ring door bells- nothing had been delivered - I checked next door both sides but no joy.
I rang Joules number and Jody was able to check where it had possibly been delivered and then she reordered my order at no extra cost and refunded the postage. She was so competent and organised and put my mind at rest. Thank you so much Jody.
2026幎4æ13æ¥
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Joules ããã®åç
Hi Lindsay,
Thank you so much for taking the time to share your experience.
Weâre really sorry to hear about the delivery issue, but weâre delighted that Jody was able to step in and resolve things so quickly for you. Sheâll be thrilled to hear your kind words!
The Joules Team.
Had an issue with my order goingâŠ
Had an issue with my order going missing in transit . I phoned customer services today and spoke to Jody who was very helpful and efficient. Jody processed a new order with delivery to my home address at no extra cost. Thank you Jody for your help today!
2026幎4æ13æ¥
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Joules ããã®åç
Hi Janine
Thank you for your kind feedback!
Weâre sorry to hear there was an issue with your order going missing in transit, but weâre really pleased that Jody was able to assist you so promptly and efficiently.
Weâll be sure to pass on your thanks!
The Joules Team
5* for Jody who resolved my issue
5* for Jody who resolved my issue. She re ordered my items and I received them in 2 days to my door. She was so helpful. Thank you.
2026幎4æ8æ¥
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Joules ããã®åç
Hi Cathy
Thank you so much for your kind words!
Weâre thrilled to hear that Jody was able to help and that your items arrived quickly. Weâll be sure to pass on your compliments to her sheâll be delighted to know she made a difference.
The Joules Team
Great customer serivce
Have been a fan and of Joules for years and today confirmed why - phoned customer service after the courier failed to deliver my order, and the amazing Jody resolved the issue quickly and with the most friendly and understanding manner. 10/10 - thank you Jody and Joules!
2026幎4æ10æ¥
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Joules ããã®åç
Hi Emma
Thank you so much for your wonderful review!
Weâre thrilled to hear that Jody could help and turn a tricky situation into a positive experience. Weâll make sure she sees your kind words theyâll mean a lot.
The Joules Team
I found the company to be veryâŠefficient and ready to help solve problems
I found the company to be very efficient regarding the process of ordering and delivering but I really would like to mention the competence of a lady by the name of Jody. I rang the company to enquire re a refund for a garment I had returned. Not only was she extremely helpful but very patient and pleasant and so willing to go the extra mile to sort out my query. Excellent result and customer service. Thank you. Rosemary
2026幎4æ9æ¥
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Joules ããã®åç
Hi Rosemary
Thank you so much for your kind feedback!
Weâre delighted to hear that you found our ordering and delivery process efficient, and even more pleased to know that Jody made such a positive impression. She truly embodies the level of care and dedication we strive to provide to every customer.
Your recognition of her patience, helpfulness, and willingness to go the extra mile means a great deal to us, and weâll be sure to pass along your lovely comments to her.
The Joules Team
Jody
The advisor, Jody, who dealt with my problem was extremely polite and efficient and my problem was quickly solved. Excellent customer service.
2026幎4æ9æ¥
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Joules ããã®åç
Hi Pam
Thank you for your wonderful feedback!
Weâre so pleased to hear that Jody was able to assist you promptly and efficiently. Her polite and professional approach is exactly what we aim to deliver, and itâs great to know your issue was resolved so quickly.
Weâll be sure to share your kind comments with her sheâll be delighted to hear them.
The Joules Team
Issue with a purchase
Had an issue with a purchase but was resolved and I was issued a voucher for the inconvenience. Thank you to Jody for all your help
2026幎4æ8æ¥
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Joules ããã®åç
Hi Julia,
Thank you so much for your kind words! Weâre really glad to hear that your issue was resolved and that you were happy with the outcome.
We'll be sure to pass your thanks on to Jody, sheâll be delighted to know she made a difference.
The Joules Team.
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