Concord- I had a very unpleasant…
Concord- I had a very unpleasant experience with the staff at this location. The workers are rude. They have a poor attitude and I’ve seen them tossing the balls and bricks into the structures carelessly. Overall they are just unprofessional and rude. The staff treated all customers poorly, including children, which is unacceptable. They even said over loud speaker that they reserve the right to refuse service to anyone especially the rude customers, because there was a customer who was not wearing socks, which I understand but it sounds very passive aggressive and should not have been announced over speaker.
Additionally, they closed five minutes early and loudly complained about customers not leaving on time. They then stood by and stared until everyone had left. It felt as though they were only waiting to leave themselves and had no interest in offering any kind of customer service. It seems like they’re unhappy with their jobs, and the way they treat customers reflects that.
I won’t be returning because this wasn’t our first bad experience. The staff has been rude every time we've visited. If someone doesn’t enjoy their job, they shouldn’t take it out on the customers—it just drives business away. I’ve also witnessed them being rude to people of different ethnicities, especially when they don’t understand the sock policy. While I get that it’s a rule, there’s no need to be demeaning about it.
I think this place could really benefit from new management or at least some customer service training for their employees. Based on the other reviews, it’s clear I’m not the only one with this concern.