Ordered on Monday evening, and the racquet arrived on Saturday with the stringing I selected. I contacted customer support on Friday to check the status, as I hadnât heard anything from them. They pro... ãã£ãšèŠã
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Canât fault the price. Unfortunately ordered last Friday evening with next day delivery. With stringing, expected it on the Tuesday or Wednesday at the latest. Had to chase and it came today (Friday... ãã£ãšèŠã
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I purchased a Butterfly garden rollaway 5000 in grey. Spoke online to Gary who gave a good deal which included TT bats, balls n TT butterfly cover. Item arrived within 1 week but unfortunately got dam... ãã£ãšèŠã
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The heel came off my previous squash shoes during a matchâŠI found this company online at a competitive price and promptly ordered! The trainers turned up within a few days and Iâm very pleased with b... ãã£ãšèŠã
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Just Rackets website and shop sells a large range of Squash Tennis Racketball Badminton Table Tennis rackets and sports equipment.
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Letchworth Tennis & Squash Club, SG6 3TB, Letchworth Garden City, è±åœ
- +44 (0)1462 672 446
- sales@just-rackets.co.uk
- www.just-rackets.co.uk
4.6
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Purchased a HEAD Racquetball racket andâŠ
Purchased a HEAD Racquetball racket and discovered that the Head racket was defected. Gary was quick to report to HEAD and get a replacement sourced and sorted. Thank you for the support and will definitely do business with Just Rackets in the future.
2025幎2æ1æ¥
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Just Rackets ããã®åç
Hi Chris,
Thank you for your kind review. Iâm delighted we could swiftly resolve the issue with your HEAD racquet by reporting it and arranging a replacement. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Kind regards,
Gary
Justrackets Team
Quick and efficient delivery
2025幎2æ13æ¥
Just Rackets ããã®åç
Hi Malcolm,
Thank you for your fantastic 5-star review! We're delighted to hear that you found our delivery quick and efficient. Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything else, donât hesitate to reach out. Happy playing!
Best regards,
Gary & the Just Rackets Team
Review of my buying experience
Good communication when I mistype the delivery address and also the rapid speed of delivery is really impressive , will bought badminton stuff next time at just racket thank you so much
2025幎2æ14æ¥
Just Rackets ããã®åç
Hi Mr Sky Wong,
Thank you for your wonderful 5-star review! We're so pleased to hear that you were happy with our communication and speedy delivery. Mistakes happen, and we're always here to help! We really appreciate your support and look forward to helping you with your next badminton purchase. See you again soon!
Best regards,
Gary & the Just Rackets Team
Just Rackets ããã®åç
"Thank you, Charlie! We really appreciate your kind words and your recommendation. It's great to hear that you found our service fast, reliable, and good value. If you ever need anything else, we're always here to help. Happy playing! ðŸ"
Just Rackets ããã®åç
"Hi Perounos,
Thank you for your review! We're delighted to hear that you found the best price with us and that your order arrived quickly. If there's anything we can do to make your experience even better next time, we'd love to hear your feedback.
We truly appreciate your support and hope to serve you again soon!
Best regards,
Gary & The Justrackets Team"
Just Rackets ããã®åç
Hi Alison,
Thank you so much for your 5-star review! ð We're delighted to hear that you were happy with our quick delivery. If you ever need anything else, weâre always here to help. Enjoy your purchase! ðŸð
Best regards,
Gary & The Just Rackets Team
The customer service was excellent
The customer service was excellent. When I told them I needed my order a day before the expected delivery date, they responded promptly and upgraded it. Thanks to the quick and reliable service, my friend got his birthday present at the right time. Appreciate the team!
2025幎2æ5æ¥
Just Rackets ããã®åç
Hi Tserendolgor,
Thank you for your fantastic 5-star review! ð We're so pleased we could help ensure your friend received their birthday present on time. Providing great customer service is our top priority, and itâs wonderful to hear that you appreciated our efforts. If you ever need anything else, weâre always happy to help!
Best regards,
The Just Rackets Team ðŸð
I paid extra for 24 hour delivery
I paid extra for 24 hour delivery, but my order has not arrived. I needed these shoes for an important match that I have tonight so this is very disappointing.
2025幎2æ4æ¥
Just Rackets ããã®åç
Subject: Apologies for the Delay in Your Delivery
Hi Ed,
We've just seen your 1-star review and wanted to reach out to clarify what happened. Iâve looked into the issue, and it appears that although we dispatched your order on a 24-hour delivery service, Royal Mail unfortunately misplaced the parcel, sending it to the wrong depot. This caused the delay in delivery.
We sincerely apologise for the inconvenience caused. As a goodwill gesture, we will, of course, refund the next-day delivery charge. Please let us know if there's anything else we can do to make this right.
Kind regards,
Gary
Justrackets Team
Great customer service
I was particularly impressed with the friendly customer service I received before completing the order. The shoes arrived within 3 days. I will use this company again. Price is very competitive too.
2025幎1æ21æ¥
Just Rackets ããã®åç
Hi Hanna,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're delighted to hear that you were happy with our customer service and speedy delivery. Providing a great experience for our customers is always our top priority, so itâs fantastic to know we met your expectations.
We truly appreciate your support and look forward to serving you again in the future! Enjoy your new shoes.
Best regards,
Gary & The Justrackets Team
Excellent service
2025幎1æ24æ¥
Just Rackets ããã®åç
Hi Jonathan,
Thank you for your 5-star review! We're delighted to hear you were pleased with our service. Your support means a lot to us, and we look forward to helping you again in the future.
Best regards,
Gary & The Justrackets Team
Great service from Just Rackets
Great service from Just Rackets. I realized after placing the order that I would be away from home when the racket was due to be delivered. Gary kindly agreed to delay the delivery until I was back and then sent it by first class post so I got it next day. One small disappointment, the Yonex stencil wasn't used to give the racket the trademark Yonex pattern on the strings. Still deserving 5 stars.
2025幎1æ24æ¥
Just Rackets ããã®åç
Subject: Re: Thank You for Your Review!
Hi Rob,
Thank you for your fantastic 5-star review! We're so pleased to hear you were happy with our service and that we could arrange delivery at a convenient time for you. Ensuring a smooth and hassle-free experience is always our priority.
We appreciate your feedback about the Yonex stencil, and weâll certainly take that on board for future orders. If there's anything else we can do for you, please don't hesitate to get in touch.
Enjoy your new racket, and we look forward to serving you again!
Best regards,
Gary & The Justrackets Team
Just Rackets ããã®åç
Subject: Re: Thank You for Your Review!
Hi,
Thank you for your 5-star review! Weâre delighted to hear that youâre happy with both our service and your product. Your support means a lot to us, and we look forward to assisting you again in the future.
Best regards,
Gary & The Justrackets Team
5 stars
Yet again Just Rackets gets 5 stars from me. Quality of service is second to none
2025幎1æ22æ¥
Just Rackets ããã®åç
Subject: Re: Thank You for Your Review!
Hi Brian,
Thank you so much for your continued support and for leaving another fantastic 5-star review! Weâre thrilled to hear that youâre happy with our serviceâit really means a lot to us.
We truly appreciate your loyalty and look forward to helping you again in the future!
Best regards,
Gary & The Justrackets Team
Great no problems item came well packedâŠ
Great no problems item came well packed and delivered on time thank you
2025幎1æ20æ¥
Just Rackets ããã®åç
Hi Robert Thank you so much for your positive review! Weâre delighted to hear that your order arrived well packed and on time. At JustRackets, we take great care in ensuring our products are securely packaged and delivered promptly, so itâs wonderful to know that we met your expectations.
If thereâs anything we can do to improve your experience further or make it even better next time, weâd love to hear your feedback. Your satisfaction is our top priority, and weâre always here to assist. Thanks again for choosing JustRacketsâwe hope to serve you again soon! ð
Just Rackets ããã®åç
Dear Laura Thank you so much for your amazing 5-star review! Weâre absolutely thrilled to hear that you had such a positive experience with us. Ensuring that your item arrives well packed and on time is a top priority for us, so itâs great to know we delivered on that for you. ð
Your kind words truly mean a lot to our team, as we strive to provide the best service possible for all our customers. If thereâs anything else you need or if youâre looking for advice or recommendations on future purchases, please donât hesitate to reach outâweâre always here to help!
Thanks again for choosing JustRackets. We look forward to serving you again soon! Enjoy your purchase! ðŸ
Nadia Browning
I like my new tennis shoes. Good quality and good value for money. The staff in the store are very helpful and can recommend to make the right choice I highly recommend it.
2025幎1æ8æ¥
Just Rackets ããã®åç
Hi Nadia,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're enjoying your new tennis shoes and found them to be of great quality and value.
It's wonderful to know that our team in the store was able to assist you in finding the perfect pair. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to seeing you again soon!
Kind regards,
The Justrackets Team
Great price and fast delivery
Great price and fast delivery. Product arrived exactly as ordered.
2025幎1æ9æ¥
Just Rackets ããã®åç
Dear Greg,
Thank you so much for taking the time to leave us a 5-star review! Weâre thrilled to hear that you were pleased with our competitive pricing and speedy delivery. It's always our goal to ensure our customers receive exactly what they ordered, and we're glad we could meet your expectations.
If thereâs anything else we can assist you with, please donât hesitate to get in touch. We look forward to serving you again in the future!
Kind regards,
Gary
JustRackets Team
Great service from Gary in meeting myâŠ
Great service from Gary in meeting my delivery request for tennis bag
2024幎12æ10æ¥
Just Rackets ããã®åç
Hereâs a response you can use to thank the customer:
Subject: Thank You for Your 5-Star Review
Dear Barry,
Thank you so much for taking the time to leave us a 5-star review!
Iâm delighted to hear that you were happy with the service and that we were able to meet your delivery request for the tennis bag. Itâs always a pleasure to assist our customers and ensure they receive the products they need on time.
Your kind words mean a lot to us, and we truly appreciate your support. If thereâs anything else we can help you with in the future, please donât hesitate to reach out.
Kind regards,
Gary
JustRackets Team
Just Rackets ããã®åç
Subject: Thank You for Your 5-Star Review
Dear Nick,
Thank you so much for leaving us a 5-star review!
Weâre thrilled to hear that your order arrived quickly and exactly as specified. Providing a seamless and reliable service is what we strive for, and itâs always rewarding to receive such positive feedback.
If thereâs anything else we can assist you with, please donât hesitate to reach out. We look forward to serving you again in the future!
Kind regards,
Gary
JustRackets Team
This is my first purchase with JustâŠ
This is my first purchase with Just Rackets,
And I am extremely pleased.
I rang on Tuesday afternoon to ask if I made the purchase of racket and stringing, and strung to my specifications too,
would there be a possibility to receive the new racket by Friday, as I needed it for a match on Saturday. I was assured the racket will arrive on Friday. And as promised
YES ARRIVED FRIDAY ON TIME!!!
Plus a discount for subscription.
What more can a customer ask for?
ABSOLUTELY 5 âïžâïžâïžâïžâïž
Highly Recommend
2024幎12æ5æ¥
Just Rackets ããã®åç
Subject: Thank You for Your 5-Star Review
Dear W K WU,
Thank you so much for your amazing 5-star review and for choosing JustRackets for your first purchase!
Weâre thrilled to hear that you were pleased with our service and that your new racket, strung to your specifications, arrived on time for your match. Meeting our customersâ needs and delivering on our promises is what we strive for, and your feedback is incredibly rewarding.
Weâre also glad you appreciated the subscription discountâevery little bit helps! Your kind words and recommendation mean a lot to us, and we look forward to serving you again in the future.
If thereâs anything more we can assist you with, please donât hesitate to reach out.
Kind regards,
Gary
JustRackets Team
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