Just go Motorhomes - Toddington レビュー 

Dear just go

I’m writing to express my concerns regarding a recent experience with the motorhome I hired. During a planned four-day trip with my kids, we encountered several issues that led us to cut the trip short to only three days. The heater was not working, and there was no electrical power in the motorhome, making it too cold and uncomfortable to sleep. Additionally, the navigation system and radio were also non-functional.

Given that this motorhome is brand new, I expected it to have been thoroughly inspected before rental. It is concerning that these issues were not identified beforehand, especially since thorough checks are conducted before departure.

Furthermore, I feel that my case has not been handled with the level of care and attention that I expected. I would appreciate a prompt resolution to these issues, and I am seeking compensation for the inconvenience caused.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,
David Tully

We were able to rent the exact motorhome we want. This was a trail and huge learning curve before we buy a home and travel extensively for the next 3 to 4 years.

Price was right. Disappointed in the lack of a TV. The last few times we rented there was always a TV, they don't work all the time in all locations but when they do it was nice. Apparently too many people complained about them not working, due mainly to not understanding how an antenna works, so the company decided to just remove them all.
The driving experience is as too be expected but the auto start /stop function and the constant driver fatigue warnings after an hour or so of driving are a distraction. Too many controls are via touch screen as well which forces you to take your eyes off the road while to try and figure out where to push. Again, a distraction not a help.

We've been given a fairly new motorhome, 24 plate with just over 17000 miles on the clock which was in good condition and didn't create any nasty surprises along the way. We've been in Lake District for almost a week and it was exactly how we expected, we had the flexibility to move around but in the same time we had the comfort of the motorhome. That being said I was disappointed to learn that the collection time is between 14:00/16:00 and the return time is between 08:00/10:00 in the morning, this meant that the day we collected the camper we went home and loaded our staff, by the time we've been good to go was already late evening so we decided to sleep at home and hit the road early in the morning, the same was on our return, we came back Friday evening , cleaned the camper ang get it ready for next day return, we paid for one week but two nights we haven't used the motorhome due to odd collection and return times.
I guess that's not a problem when you hire for a longer period like a month, as two nights don't make a huge difference, but that's not the case for shoter periods.

Helpful people, easy collection and return, nice motorhome.

Collection drop off process was easy and straight forward.
We needed transfers from railway station both on pick up and drop off. But the courtesy bus was not available both times. We had to organise a third party for our railway station transfer. This was stressful and put a black mark on our overall experience with Just Go. Our motorhome was well equipped and maintained and suited our holiday perfectly. Online guides were very helpfull. I found navigation through web site links to access the guides tedious, a hard copy in the motorhome would have been very helpfull.

I would've given you 5 stars but, for some reason, the speedometer in the was in Km/h. This was a big surprise. We were not informed of this and no information was given to convert Km/h to mph. Thankfully I know most of the speed limits in Km/h but I could have so easily racked up unintentional speeding fines. I think it was even a surprise to the person who inspected the van on our return. Apart from that, I couldn't fault Just Go. They were great.

We were generally happy with the van, however when we lost the lights and I called the support line they didn’t know where the 12 volt leisure battery fuses were. Similarly they couldn’t tell me how to open the bonnet or where the light under the bed switched on. Also I strongly suggest your technical people start considering a way to delete the current LPG filling method and adopt swap and go cyclinders as we do in Australia. Every caravan and motorhome in Australia carries two gas cyclinders, when one is empty you swap to the other and when you see a service station or hardware store you swap the empty one for a full one. I say this because it was almost impossible to find an auto gas filling station in the UK or Ireland and that’s only getting worse, so customer frustration will increase about this issue. Happy to discuss these issues further.

Great process from start to finish
New motorhome with everything I needed
Front of house staff friendly and helped with all questions

Voyager motor home we hired was brilliant. Top of the range spec and very modern inside. Really good driving aides and performance of the motor home itself and very easy to drive . We really loved the week rental and would recommend to anyone who have not done before and driving a larger vehicle is really not at all all daunting as you may think. Everything we needed there and ready for us and a really great handover from Carmel at Just Go Toddington site . Only small criticism of voyager van is movement around fixed bed is very tight . Other than that brilliant

Wow! This is some outfit! I had a good deal of body work on our Chausson motorhome done here, and the work was outstanding. They went above and beyond to accommodate us, and when we went to collect our beloved van, she looked terrific. I dealt with Andrew, a charming person; he is one of the senior service advisors and conducted the whole thing in a very professional and caring manner. He is a great communicator, and I appreciated that he took pride in the work they had done. He clearly enjoys his job. It's 5stars from us.

Everything was perfect.sorry to saywe caused slight damage, lucky we had the value pack. Just go. Were relaxed and fair but they said the insurance doesnt cover damage above 6 feet. This was new to us. We hope the damage is minimal and we will be exempted...:)

No questions....
Very good service. 5STAR.
Used 4 times, always without any issues.
Will back allways.

Picked the motorhome on a Saturday was supposed to be ready for 2 pm was not ready till 3.30pm.Was given a quick look round as it was the girls last day and she wanted to get off.Parked up the first and noticed all the seats were stained and checked the engine oil and it was on minimum so had to buy oil.On the 3rd day the sink tap in the bathroom fell off as we was driving.The quilts that we paid for was stained.Really think you need to pay a little bit more attention to detail. Was a shame really as the motorhome was really nice to drive.

Easy process, vehicle in good condition, people all very nice and helpful

It was our first time renting a motorhome for a trip to France — and we absolutely loved it! We travelled with our dog, and everything went perfectly. The vehicle was in great condition, everything was transparent and clearly explained, and the communication with Just Go was excellent throughout. Overall, a fantastic experience. Thank you

The motor home had everything we needed, was clean and was very comfortable. The bed was comfortable and the hot water system was efficient. We thoroughly enjoyed our holiday. My only area for improvement would be more flexibility with drop off and pick up times at weekends. Also it did seem a bit steep to charge us £10 per day to leave our car at the depot.

An inventory of the crockery and cutlery would have been useful. We noticed no bowls were provided, but didn't notice that were no mugs or glasses so we had to buy these.

The socket above the sink was loose and we couldn't plug anything into this as it kept falling off the wall.

The lights in the bathroom area didn't work. This wasn't an issue, but these should have been checked before departure.

We were asked to bring passports with us despite uploading copies before hand. When we questionned as to why these we required we were told they were needed at pick up. However no documentation was required. Therefore the passports were left in a relatively unsecure vehicle for no need, when they could have been left safely at home.

If we were to use a motorhome again our experiance has not put us off and we would consider Just Go

Everything was fine. Very straight forward. Everything worked fine and staff were very good on pickup and drop off. Overall very good value.

Booking, collection and drop off were excellent. So too was the quality of the vehicle, although there a couple of items of kitchenware (grill pan) missing