Keratinbeauty レビュー 

Keratinbeauty からの回答

2026年9月17日 に更新

Dear Hatam Safi,

We sincerely apologize for the delay and for any disappointment this situation may have caused you.

We would also like to clarify that we have never escalated anything to PayPal on our end — we only received the chargeback dispute that was filed by you. Please know that we are fully committed to resolving any matter directly with our customers whenever possible.

As promised, the replacement package with the extra product as compensation has already been shipped and is on its way to you. You can track it using the DHL Express tracking number: 358071706260.

Please don't hesitate to reach out if you have any questions in the meantime — we truly appreciate your patience and the opportunity to make things right.

Warm regards,

Keratinbeauty

Keratinbeauty からの回答

2026年9月17日

Grazie mille per il vostro feedback!

Siamo davvero felici di sapere che i nostri prodotti hanno soddisfatto le vostre aspettative. Il vostro sostegno ci motiva a continuare a offrire sempre la massima qualità.

Grazie ancora per aver condiviso la vostra esperienza con noi!

Cordiali saluti,

Keratinbeauty

Keratinbeauty からの回答

2026年9月17日

Thank you for sharing your feedback, and we're sorry to hear that the delivery time didn't meet your expectations.

We want to assure you that we are fully committed to our shipping policy and delivery times as stated in our store. While occasional delays may happen, the vast majority of our orders are shipped on time, and we take feedback like yours seriously as we continue working to ensure a consistent experience for all our customers.

We're glad the product did reach you, and we hope its quality made up for the wait. If you have any further questions or concerns, please feel free to reach out to us directly.

Thank you for your patience and understanding.

Warm regards,

Keratinbeauty

Keratinbeauty からの回答

2026年8月17日

Bonjour Hela Taghouti,

Nous vous remercions d'avoir pris le temps de partager votre expérience, et nous sommes sincèrement désolés pour la gêne occasionnée.

Nous n'avions malheureusement pas été informés que vous rencontriez des difficultés liées aux frais de douane sur votre colis, ce qui explique le retard dans notre prise en charge de votre dossier. Après vérification, nous confirmons qu'un colis de remplacement vous a été envoyé, avec les frais de douane prépayés cette fois-ci, afin d'éviter tout nouveau blocage à la livraison. Il devrait vous parvenir prochainement.

N'hésitez pas à nous contacter directement si vous avez la moindre question ou si le colis n'arrivait pas dans les délais prévus, nous restons à votre entière disposition.

Encore toutes nos excuses pour ce désagrément, et merci pour votre patience.

Cordialement,
Keratinbeauty

Keratinbeauty からの回答

2026年8月18日

Dzień dobry,

Bardzo dziękujemy za miłą opinię! Cieszymy się, że dostawa przebiegła szybko i sprawnie – to dla nas priorytet i zawsze staramy się dotrzymywać tego standardu.

Doceniamy, że poświęcili Państwo czas na podzielenie się swoją opinią. Liczymy na kolejną równie udaną współpracę!

Pozdrawiamy serdecznie,

Keratinbeauty

Keratinbeauty からの回答

2026年8月18日

Thank you so much for your incredible loyalty over the past 15 years — that truly means the world to us! It's customers like you who inspire us to keep doing what we do, and we're so glad the product continues to earn your love after all this time.

We're grateful to have you with us, and we look forward to many more years together!

Warm regards,

Keratinbeauty

Keratinbeauty からの回答

2026年8月18日

Grazie mille per questo bellissimo feedback!

Siamo davvero felici di sapere che avete notato i nostri miglioramenti: lavoriamo costantemente per essere sempre più efficienti e offrirvi un servizio migliore ogni giorno.

Il vostro supporto è per noi una grande motivazione a continuare su questa strada. Grazie ancora per la fiducia!

Cordiali saluti,

Keratinbeauty

Keratinbeauty からの回答

2026年8月18日 に更新

Hello Juan Shadid
We're very sorry for the inconvenience caused by receiving a damaged and leaking package — that's certainly not the experience we want for our customers.

Thank you so much for being a loyal customer; your continued trust truly means a lot to us. We're glad to know that the replacement item we sent has arrived without any problems this time.


If you have any further questions or concerns, please don't hesitate to reach out to us directly.

Warm regards,

Keratinbeauty

Keratinbeauty からの回答

2026年8月18日

Thank you so much for these wonderful words! We're absolutely delighted to hear that .

Knowing that we have a true lover of our products like you means so much to us — it's the best reward for all the care we put into what we create!

Thank you for your trust and support.

Warm regards,

Keratinbeauty

Keratinbeauty からの回答

2026年8月18日

Grazie mille per questo splendido commento!

Siamo felicissimi di sapere che il prodotto vi è piaciuto così tanto. Recensioni come la vostra ci danno grande motivazione a continuare a offrirvi il meglio.

Grazie ancora per la fiducia e per il tempo dedicato a lasciarci questo feedback!

Cordiali saluti,

Keratinbeauty

Keratinbeauty からの回答

2026年8月18日

Grazie mille per questa splendida recensione!

Siamo davvero felici di sapere che il prodotto abbia dato un risultato così incredibile sui vostri capelli crespi. Sapere di aver trovato la soluzione giusta per le vostre esigenze è la nostra più grande soddisfazione.

Grazie infinite anche per il consiglio che avete lasciato ad altri utenti: il vostro supporto è preziosissimo per noi!

Cordiali saluti,

Keratinbeauty

Keratinbeauty からの回答

2026年8月18日

Thank you so much for sharing this wonderful feedback!

We're absolutely thrilled to hear that our products have not only satisfied you but also helped boost your revenue and keep your clients happy — that's exactly the kind of impact we hope to make.

Knowing that our products are helping your business grow means so much to us. Thank you for trusting us as part of your professional journey!

Warm regards,

Keratinbeauty

Keratinbeauty からの回答

2026年8月18日

Grazie mille per la vostra fiducia continua!

Siamo davvero felici di sapere che, ordine dopo ordine, l'esperienza con Keratinbeauty è sempre stata positiva. Clienti fedeli come voi sono la nostra più grande soddisfazione e ci motivano a mantenere sempre alti gli standard di qualità e servizio.

Grazie ancora per aver condiviso la vostra esperienza con noi!

Cordiali saluti,
Il team di Keratin Beauty

Keratinbeauty からの回答

2026年8月18日

Thank you so much for your kind words!

We're delighted to hear that you're happy with our products — feedback like yours truly makes our day and motivates us to keep delivering excellence.

Thank you for taking the time to share your experience with us!

Warm regards,

Keratinbeauty

Keratinbeauty からの回答

2026年8月18日

Thank you so much for your honest and wonderful feedback!

We're delighted to hear that, even shipping from the US, your order arrived quickly and that you're happy with the product. Making sure our international customers get a fast and reliable experience is something we truly care about.

Thank you for your trust and for taking the time to share your experience with us!

Warm regards,

Keratinbeauty

Keratinbeauty からの回答

2026年8月18日

Thank you so much for your continued trust — we're so glad to see you back for your second order!

We're delighted to hear that your package arrived quickly all the way to Malta, and we truly appreciate you taking the time to share your experience. Knowing that you'll be ordering again means a lot to us!

We look forward to serving you again soon.

Warm regards,

Keratinbeauty

Keratinbeauty からの回答

2026年8月18日

Thank you so much for your great feedback!

We're delighted to hear that you found great value in our products and that the shipping was fast — both are things we work hard to deliver every day.

Thank you for taking the time to share your experience with us!

Warm regards,

Keratinbeauty

Keratinbeauty からの回答

2025年9月23日 に更新

Hola Cristina,

Lamentamos sinceramente que hayas experimentado un retraso en la entrega de tu pedido. En KeratinBeauty, nos esforzamos por ofrecer un servicio rápido y eficiente, pero a veces factores externos como el transporte pueden afectar los tiempos. Apreciamos tu feedback, ya que nos ayuda a mejorar.
Si necesitas más asistencia, no dudes en contactarnos directamente a través de nuestro sitio web keratinbeauty.com.

¡Esperamos tener la oportunidad de servirte mejor en el futuro!

Atentamente,
Equipo de KeratinBeauty

Keratinbeauty からの回答

2025年9月12日

¡Hola Milexis Camacho!

Muchas gracias por recomendarnos con tu comentario. Nos encanta saber que estás satisfecha con tu compra en KeratinBeauty. Tu opinión nos ayuda a crecer y a seguir ofreciendo lo mejor. ¡Esperamos verte de nuevo pronto!

Atentamente,
El equipo de KeratinBeauty