K. Hovnanian Homes レビュー 7

⭐ 1 Star – Do Not Trust This Builder or Mortgage Company

K. Hovnanian at Vdara and K. Hovnanian American Mortgage cost me $5,000 in earnest money due to their own lack of transparency and internal miscommunication.

I made it clear from day one to Amanda Rivero that this was an investment property. Despite that, I was given a contract with seller contributions that were not allowed for an investment loan. Only after signing did loan officer Ava Wint tell me I didn’t qualify because it wasn’t a primary or secondary residence—something they already knew.

I was sold on a 3.75% interest rate, told it was expiring in days, and then the terms changed immediately after signing. Classic bait-and-switch.

I’m currently fighting to get my earnest money back and will be pursuing legal counsel if it’s not reimbursed. I strongly recommend staying away from this builder, this mortgage company, and these individuals.

House caught on fire.
Khovnanian Homes - House caught on fire. When she was not home.
I got a call from her daughter that the home was on fire! I drove an hour to the home.
I got there, and the fire department was there. I asked the on-duty fire supervisor what happened, and he said the oven and stove had come on and never shut off, causing the fire. Francis has been in rehabilitation for 2 weeks; she was not even home. Your company sent an investigator to the home the next day.

I met with him at 12:15 the next day, and he told me that the unit should have been kicked off by the 220 GFCI breaker that the home builder installed while building the home. He told me that it could be faulty that was the reason it didn't kick off the unit. He even mentioned that the unit itself should have kicked off the breaker. If the plug doesn't have the adequate wiring, it will not operate correctly, which is a fire hazard and isn't safe for anyone to live in this home.

A.S.A.P. (The home builder will be responsible for repairing the damages.)

Pros
Not a good company
Cons
Saying that they are not going to take care this matter
Preferred solution
They need to repair the damages to her home before she gets released from the hospital.

Using Khov mortgage was a horrible choice that cost me thousands extra and unlimited stress. The discount offered on home price is not worth the outrageous fees and high mortgage rate. Worse of all, khov ruined my vacation. I gave them dates of an overseas trip months before, and checked in right before leaving to make sure they had everything. Then when I arrived at my destination, they made all kinds of demands that were impossible to fulfill. The US, like most first world countries, has technology in place so certain actions cannot be performed when outside the US. I could not access the Khov site to see their forms or upload documents. Their site is blacked out when abroad. Likewise, I could not access my documents at US financial institutions. Khov threatened me that I was not complying and they would keep my deposit. They started this 2.5 weeks before closing, even though their materials state they would ask for final docs 30 days before. It was the worst stress of my life dealing with them, and completely their fault. I have never been treated like a criminal before. I almost walked away due to this horrible experience. It has made it almost impossible to be happy living in new home, remembering the despicable way they treated me through their negligence. I had to refinance 2 months later as it was such bad mortgage terms. I continue to suffer pain from this ugly chapter and urge others to avoid. They never apologized for the abysmal treatment.

We built our home with K. Hovnanian and have been extremely disappointed with how our warranty issue was handled. Before our warranty expired, we submitted a service request for our front door sidelights, which had become fogged over. K. Hovnanian directed us to a manufacturer, who then informed us they were not the correct manufacturer and could not help.
I reached out again and spoke to a representative at K. Hovnanian, who said they would look into the issue—but there was never any follow-up. Our warranty has since expired, and we are now stuck with a front door that has two fogged windows and no way to get them replaced.
It’s incredibly frustrating to have a legitimate warranty issue ignored despite reporting it on time. Being passed back and forth with no accountability is unacceptable. Buyers deserve better communication, follow-through, and support. I’m hoping this review will spark a response and lead to a resolution, because at this point it’s the only avenue left to get this addressed.

I cannot say enough great things about my experience working with Jacqui H. at K. Hovnanian Homes! From the very beginning, Jacqui went above and beyond to help me find the perfect home, ensuring that every single upgrade and feature I envisioned was met. She took the time to truly understand my needs and wants, and her attention to detail, patience, and unwavering dedication made the entire home-buying process smooth and stress-free.

What truly sets Jacqui apart is her expert knowledge, honesty, and genuine passion for helping her clients find the perfect home. She provided invaluable insights, guided me through every step with transparency, and ensured I had all the information needed to make the best decision. No question was too small, and she was always available to provide updates and reassurance.

Her professionalism, coupled with her warm and friendly personality, made what can often be an overwhelming process feel exciting and enjoyable. Thanks to Jacqui, I am now the proud owner of a home that checks every single box on my wishlist—something I didn’t think was possible!

If you're looking for a dedicated, knowledgeable, and truly caring salesperson who will advocate for you every step of the way, Jacqui H. is the one to call! I highly recommend her to anyone looking for their dream home.

Zero stars on service would be a more appropriate rating. We purchased a KHovanian home in 2019. There is supposed to be a 10 year warranty on the foundation in addition to the standard 1 year warranty on everything else. Two or three years after our purchase, 2 surface cracks were noticed on the bricks of our foundation, and KHov responded to make the repairs. Took about 10 minutes if that. The repairman who came out told me to inspect the foundation once a year or so, and call in any additional surface cracks in the bricks so they could be repaired within the 10 year warranty period on the foundation.
Fast forward to 2024 when I noticed the exact same type of crack in a different location and called it in. I had to call several times to even get a response. Complete runaround. Finally on 1/7/25, KHov emails me that surface cracks are a normal occurrence and I need to just fix it myself. I responded and asked for an explanation as to why surface cracks weren't a normal occurrence a few years back when the other 2 cracks were repaired under the warranty. What changed? Why were 2 of the cracks covered under warranty and the 3rd one suddenly isn't? Why would the repairman fix cracks that weren't covered under the warranty, then tell me to call if any other cracks developed? If the first 2 cracks were repaired under the warranty, good customer service would dictate that the company is pretty much obligated to repair the third crack under the warranty as well. Still waiting on that explanation, in case any of you reading this were wondering.
The moral of the story? Don't fall for the sweet talk of a 10 year warranty on your foundation during the sales process. It sounds nice and even looks good on paper, but KHov will go out of their way to deny your repair. They put more effort into getting out of work than if they would just do the work in the first place. When it comes to new construction, there are alot of choices in home builders out there who still believe in good customer service after the sale. KHovanian is not one of them, and based upon my experience I would not recommended them to anyone looking for new construction.

We had a terrible experience with K. Hovnanian aka Khov in dealing with defective flooring and multiple other issues. My trust in this trade is seriously eroded after experiencing their "homeowner services" team. They concoct lies to cover for their failures and leave their home buyer's holding the bag for costly repairs on a new house. For example, in the last few months we spent many thousands of dollars replacing defective, poorly installed LVP flooring and ceramic tile floors that had lippage and chips. This came after over a year of on again/off again promises and visits by the builder's staff and subcontractor and failed arbitration because the builder unwittingly took us past vital dates. They are masterful at deception and are not above lying to achieve the goal of not taking responsibility for issues in their newly built houses. They stand behind poorly performing subcontractor's and not home buyers.