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19
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TrustScore 5段階評価の2

1.9

靴屋
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企業情報

  1. 靴屋
  2. 衣料品店
  3. スポーツウェア店
  4. ストリートウェア店

連絡先

1.9

期待以下

TrustScore 5段階評価の2

19件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.9

すべてのレビュー

(19)

過去12か月のレビュー数: 19件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち1の評価

There are multiple issues with…

There are multiple issues with @kicksmachineindia delivery, Not responding to messages and calls and also no return and exchange. If we want to return or cancel the order they are charging the 30% of the product’s worth this looks totally unfair. I made a big mistake that, I ordered Google Fitbit Air with pre-paid, still not yet received waiting for it how it comes. I thinks they won’t respond after the delivery if any issue occurred with the product. Please guys think twice to purchase.

They are deleting the comments bro how badly they are hiding all and doing scam. I have taken screenshots of the comments I have put. They are not deleting comments which they want.If any one puts there concern and issues with the team they are deleting that comments.

#US108268

They replayed that they will dispatch will be on Sep 17th according to their replay but have not yet dispatched. This is the service they are giving to customers.

2026年9月11日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Santhu Baleti,

We sincerely apologize for the delay in delivery and for the inconvenience you have faced with your order #US108268.

As discussed during our telephonic conversation, we would like to sincerely apologize for all the delays and the difficulties you experienced while trying to get in touch with our team. We completely understand your concern and frustration regarding the wait for your order.

We would like to assure you that your order is now being processed for dispatch and will be dispatched today. Once the shipment is handed over to the courier partner, the tracking details will be shared with you so that you can track the delivery.

We truly appreciate your patience and understanding throughout this process and regret that your experience has not been as smooth as expected.

Regards,
Team Kicks Machine

5つ星のうち1の評価

Order delayed for more than a month and…

Order delayed for more than a month and they don't pick up calls now and no way to cancel order or successfully connect with them.

2026年5月7日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Bhupen,

We sincerely apologize for the inconvenience caused due to the delay with your order and for the difficulty you have faced while trying to get in touch with our team.

We have tried checking the available details, but unfortunately, we are unable to fetch any order information based on the details mentioned in the review.

We kindly request you to share your Order ID or registered email ID with us at our official email address, info@kicksmachine.com. Once we receive the details, our team will check the order on priority and assist you with the appropriate resolution.

We truly regret the inconvenience and appreciate your patience. We would be happy to look into this and help resolve the issue.

Regards,
Team Kicks Machine

5つ星のうち1の評価

Order #US106824

Order #US106824
Even after my first review, still no one has the decency to respond to my last email. I got told someone will keep me posted but true to type and as stipulated in every other review, these scammers don’t care. Imagine not respecting your customers enough to respond after taking their money. As stated previously, I am leaving reviews of my experience on every available platform

2026年8月23日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Obi,

We sincerely apologize for the delay and for the inconvenience caused with your order #US106824. We completely understand your frustration, especially regarding the lack of timely communication and updates from our team.

We would like to inform you that your product currently has an ETA of 30 working days. Once the product reaches our warehouse, it will go through the necessary processing and QC, after which we will dispatch it directly to your doorstep.

We understand that this is a longer wait than expected, and we sincerely regret the inconvenience caused. We are closely monitoring the order and will keep you updated once there is a confirmed movement or dispatch update.

Thank you for your patience and understanding.

Regards,
Team Kicks Machine

5つ星のうち1の評価

This is my order which your team is…

This is my order which your team is delaying from last few months. #US86083. Moreover i am following your team in Instagram and whatsapp channels but NO REPLY at all. If you guys cant give me my order then refund my money .

2026年9月14日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Praney,

We sincerely apologize for the prolonged delay and the inconvenience caused with your order #US86083.

We would like to clarify that when the product was initially received by us, it did not meet our standard quality requirements. Due to this, we had to rebook the product to arrange a fresh piece for you. Unfortunately, the product subsequently went out of stock, which resulted in further delays.

We completely understand your frustration, especially given the time you have been waiting and the difficulty you experienced in getting an update from our team. We are truly sorry for this experience.

As per you, we understand that you would prefer a refund or the product. Accordingly, we will initiate the refund to your original payment account. The amount should be reflected within 5–7 working days, depending on your bank/payment provider.

Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.

Regards,
Team Kicks Machine

5つ星のうち1の評価

Dissatisfied after a long wait this what i got

Dissatisfied after a long wait the package arrived damaged with the bag got crushed.shittiest thing to buy here.

2026年9月7日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Sai Krishna Teja Atluri,

I’m really sorry to hear this, especially after such a long wait for your order. Receiving your package in a damaged condition, with the bag crushed, is certainly not the experience we want you to have.

We completely understand your disappointment and sincerely apologize for the inconvenience caused. Please share clear photos of the outer packaging, damaged bag, and the product received, so that we can raise this with our concerned team and work towards the best possible resolution for you. Please share the product images at our email id info@kicksmachine.com.

Once again, we sincerely apologize for the experience. We’ll make sure your concern is properly looked into and assist you with the next steps.

Regards,
Kicks Machine

5つ星のうち1の評価

I want to give them minus as i have…

I want to give them minus as i have ordered a marc jacob bag on 14th aur with id #US106090 but havemt recieved any notification since then. If they say the timeline is 30 days still the order is showing "We're preparing these items for shipping" and we are in day 22. I ahve mailed them than there team is not even bothered to check the name on the order. I have paid 35k so either i want my mobey back or i want my order asap.

2026年9月6日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Meghna,

Thank you for sharing your feedback regarding order US106090.

We sincerely apologize for the delay and, more importantly, for the lack of timely and clear communication regarding your order. We completely understand your concern, especially considering the value of your purchase and the expectation of receiving regular updates.

We would like to clarify that your Marc Jacobs bag is currently under the procurement process. As advised, the estimated procurement timeline for this product is 30 working days, as the product needs to be sourced and brought to India.

We understand that the current order status may continue to show “We’re preparing these items for shipping” during this process, which can understandably create confusion. We regret that this was not communicated to you clearly when you reached out to our team.

Once the product reaches our warehouse, it will undergo the necessary verification process. The shipping and tracking details will be shared with you once the product reaches our warehouse and is dispatched from our end.

We sincerely apologize for the inconvenience and communication gap you have experienced. We understand that you are looking for either a clear update on your order or a resolution to your concern, and we are committed to keeping you informed throughout the process.

We truly appreciate your patience and assure you that your order is being monitored by our team.

Warm regards,
Kicks Machine

5つ星のうち1の評価

I wish i can give zero rating

I wish i can give zero rating, i think this company deserves a zero rating. After ordering a shoes for 11000 and cannot able to exchange them is bullshit. Their website shows you can return item, but we don’t wanna believe that do we. Please be careful of this scammers bloody waste of money.

2026年9月1日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Jinali Patel,

Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you have experienced regarding the exchange request.

We completely understand your concern, especially when you have purchased a product and are unable to proceed with the exchange as expected. We regret that your experience has not met your expectations.

However, we are currently unable to locate or fetch your order details based on the information available in this review. We would genuinely like the opportunity to look into your specific case and understand what happened.

We kindly request you to share your order ID with us by reaching out to our Customer Support team at our official support email address : info@kicksmachine.com, so that we can locate your order details and review the exchange concern for you.

Once we receive the order details, our team will review the case and provide you with a clear update based on the applicable policy and the specifics of your order.

We sincerely apologize once again for the inconvenience caused and appreciate you bringing this matter to our attention. We look forward to assisting you further and addressing your concern.

Warm regards,
Kicks Machine

5つ星のうち1の評価

DONT BE FOOLED BY THESE COMPANY

DONT BE FOOLED BY THESE COMPANY. DON'T TAKE RISK OF ORDERING.
They have bloody ridiculous POLICIES. They dont have any return policies for exchange. They have all EXCUSES . Even there website mention

Can I exchange an item for a different size?
Message the care team with your order ID and the size you need. Subject to availability and the item being unworn in original packaging within the returns window, the team will guide the exchange. Ask for sizing help before ordering to avoid this where possible.

THEY ARE SCAMMERS .DONT FALL IN THE TRAP.
US107084

REPLY TO YOUR RESPONSE,
SHOES Are in still in original packaging and unworn condition. Stop making everyone. You guys never offered any exchange option, even product was still in original condition.
You keep denying, that we can't exchange.

BETTER BUY FROM GENUINE ADIDAS WEBSITE OR OTHER BRANDS ORIGINAL WEBSITE.

2026年9月3日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Suraj,

Thank you for taking the time to share your feedback regarding order US107084.

We sincerely apologize for the frustration and disappointment you have experienced with the exchange process. We understand that when a customer requests a size exchange, they expect clear communication and a straightforward resolution, and we regret that your experience did not meet those expectations.

We would like to clarify that our size-exchange policy is subject to certain conditions, including product eligibility, the item being unworn and in its original packaging, the applicable return/exchange window, and availability of the requested size. While we do offer size exchanges where these conditions are met, in your specific case, we were unfortunately unable to process the exchange for the same order.

We understand that this may not have been the outcome you were expecting, and we sincerely regret the inconvenience caused. We also acknowledge that the way this was communicated could have been clearer, and we take that feedback seriously.

We would like to assure you that we value every customer and do not take concerns like yours lightly. Our intention is always to provide a transparent experience, and we will use your feedback to improve how we communicate our policies and handle such requests.

We are sorry once again for the experience you have had with us and appreciate you bringing this matter to our attention.

Warm regards,
Kicks Machine

5つ星のうち1の評価

"Extremely disappointed

"Extremely disappointed. I placed a prepaid order over two months ago and my product has still not been delivered. Customer support has been completely unresponsive to my follow-ups. This is completely unprofessional.

2026年8月24日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

We sincerely apologize for the delay and the inconvenience caused to you. We completely understand your frustration, especially after waiting for over two months for a prepaid order and not receiving timely communication from our support team.

This is certainly not the experience we aim to provide. Please share your order ID with us via direct message so we can check the status of your order on priority and provide you with a clear update and resolution.

We truly regret the inconvenience and appreciate your patience and understanding.

5つ星のうち3の評価

Looks like a SCAM- But IT’’S NOT

I placed an order and paid upfront!
After one month, I checked tracking it shows order placed and that’s it!
1. No response from the company when you call.
2. No response to emails.

I have now written to the owner Aman hoping for a response and refund! After reading all the trust pilot reviews I am not that hopeful! I will keep you all posted if I do get a reply.

So here’s the update- I wrote to the owner by email. Got a response the next day accepting liability for the delay and received my parcel in about a week ! The shorts I ordered were perfect, original and as promised! I was pleasantly surprised after a long wait. I am changing my experience to 3 stars deducting one star for the delay and one star for poor responses. The company is genuinely but needs to update its professionalism and operations. Would I order again? - probably but with COD.

2026年8月5日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi AD,

We’re really sorry to hear about your experience and sincerely apologize for the delay in communication and the inconvenience caused.

We would like to look into your order on priority and assist you with the appropriate resolution. However, we’re unable to identify your order from the information available in this review.

Please share your order ID with us at our official support email, along with your registered email/phone number, so our team can immediately check the order status and assist you regarding the refund or delivery.

We completely understand your concern, especially after waiting for an extended period, and we assure you that we will review the matter once we receive your order details.

We look forward to hearing from you and resolving this for you.

Regards,
Kicks Machine Support

5つ星のうち1の評価

It’s a fraud

It’s a fraud. They have taken the payment and never delivered my products since 45 days now. And they are not even done my refund. Never buy from kicks machine they are fraud.

2026年7月10日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Om,

We sincerely regret the experience you have had and understand your frustration regarding the delay.

However, we would like to clarify that, as per our records, the refund for your order has already been processed from our end. We request you to kindly check the original payment method/account for the refund credit.

We sincerely apologize for the delay in both the order and the refund process and understand how frustrating this must have been. We would be happy to assist you further if you are still unable to locate the refunded amount.

Please reach out to our support team with your order details, and we will be happy to help.

Regards,
Kicks Machine Support

5つ星のうち1の評価

Fraud company, worst experience


I placed an order for the Product Name: Michael Kors Mercer Medium Logo and Leather Accordion Crossbody Bag (Pwd Blsh Mlt)
on 27 April 2026 of Rs. 15,999 through the Kicks Machine website. The order has still not been shipped or delivered, and the order status continues to show “Ordered”. After repeated follow-ups, the company informed me that my refund had been initiated on 23 June 2026. However, I have not received the refund in my bank account till date. I have made several attempts to contact the company’s customer support on their number: 9548057414 and email Id,but I have been unable to get any proper response or resolution. They had stopped replying to my emails and their customer support number appears busy all the time. These are scamsters, they take your money and then run away. In my case neither the product was delivered nor refund was given. They said they have initiated the refund but there was no mail/msg related to refund raise number or any other details. Don’t trust these guys and never buy anything from them.

2026年6月23日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Pranjali,

We sincerely apologize for the frustration and inconvenience caused regarding your order.

We would like to clarify that the refund for your order was already processed from our end to your original payment source. We understand that you may not have received or seen the amount reflected in your account yet.

If the refund is still not showing in your bank account, we request you to please reach out to us with your Order ID (US...) and registered email address. Our team will be more than happy to verify the transaction details and assist you further with the refund status.

We regret the experience you have had and understand your concerns regarding the delay in communication. We would appreciate the opportunity to check this for you and help resolve any pending issue.

Regards,
Kicks Machine Support

5つ星のうち1の評価

⭐ 1 Star

⭐ 1 Star
Order. No. US101133

One of the worst online shopping experiences I have ever had. I have still not recievee my refund.

I ordered a pair of Adidas Adizero Evo SL shoes with paid "Instant Shipping". Days passed without any shipment, tracking details, or meaningful updates. After repeated follow-ups, the order was finally cancelled and I was assured that a refund would be processed.

Unfortunately, the poor experience did not end there.

There was no confirmation that the order had been cancelled, no refund confirmation email, no refund reference number, and no clear timeline for when I would receive my money back. Every time I contacted customer support, I was simply told to "wait". The promised timelines kept changing from 4–7 days to 24–48 hours and then again to no definite timeline at all.

To make matters worse, the purchase was linked to an EMI transaction, causing additional stress and uncertainty about upcoming deductions.

The lack of communication, transparency, and accountability has been extremely frustrating. I spent hours trying to reach customer care, and their phone lines were often unreachable.

I would strongly advise buyers to think twice before ordering if timely delivery, customer support, and refund reliability are important to them.

2026年6月4日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Isha,

We sincerely apologize for the inconvenience and frustration you experienced with Order #US101133. We completely understand your concerns, especially regarding the delay, cancellation, and refund communication.

We would like to clarify that the refund was already processed from our end to your original payment source. If you have still not received or reflected the refund in your account, we request you to please reach out to us with your details so that we can verify the transaction and assist you further.

We are more than happy to help and provide any available refund details or transaction confirmation required from our end.

We sincerely regret the experience you had with us and appreciate you bringing this to our attention.

Regards,
Kicks Machine Support

5つ星のうち1の評価

I ordered with kicksmachine in October…

I ordered with kicksmachine in October 2025. The ordered came months later after having to send multiple emails. When the order came it was the wrong product and the company has refused a refund. They are hard to get in touch with and don’t follow international consumer protection principles. Very disappointing company.

2026年4月19日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Mr Charmion,

We sincerely apologize for the experience you had with your order and for the inconvenience caused by the delay, incorrect product, and difficulty in getting timely assistance.

We understand how frustrating this must have been, especially after waiting for an extended period and having to follow up multiple times. We take your feedback seriously and are reviewing the concerns raised to improve our processes and customer support.

We are truly sorry that your experience did not meet the standards we aim to provide. We appreciate you bringing this to our attention and will work to ensure such issues are not repeated in the future.

Regards,
Kicks Machine Support

5つ星のうち1の評価

I placed an order on 9th November 2025…

I placed an order on 9th November 2025 and till today nor have i recieved the order nor has my partial payment been refunded. They're absolute frauds and unprofessional is an understatement. Please don't make the mistake of ordering from these scamsters! they shamelessly take an advance payment and don't deliver your order and stop replying to your mails as well.

2025年11月9日
自発的なレビュー
kicksmachine.com ロゴ

kicksmachine.com からの回答

Hi Anchal,

We sincerely apologize for the experience you have had with us and for the inconvenience and frustration caused by the delay in your order.

We understand your disappointment and take your feedback seriously. We are reviewing the issues highlighted in your experience and will work on improving our processes and communication to ensure that customers do not face the same issues in the future.

We truly regret falling short of your expectations and appreciate you bringing this to our attention.

Regards,
Kicks Machine Support

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