Kingsley Smythe Ltd レビュー 607

Kingsley Smythe Ltd からの回答

2026年4月7日

Thank you for your detailed review.

We’re really pleased to hear how happy you are with your Regal teak extendable set and accessories, and that you found everything to be great quality and competitively priced.

It’s also lovely to hear our office team were able to answer your queries clearly — we agree, it makes a real difference being able to speak to knowledgeable people.

We’ll be sure to pass your feedback on to Darren and Barry as well. It’s great to know the delivery went smoothly and completed the experience on a positive note.

Thank you again for choosing Kingsley Smythe.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年4月7日

Thank you for your kind review.

We’re really pleased to hear you had such a positive experience throughout, from your initial enquiry through to delivery and setup. It’s great to know the team were attentive and handled everything with care, and that the process felt smooth from start to finish.

We’re also glad to hear our sustainability approach resonates with you — it’s something we’re continually working to improve alongside the quality of our furniture and service.

Thank you again for your support and for choosing Kingsley Smythe.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年4月1日

Thank you so much for your lovely review, Toni.

We’re absolutely delighted to hear how pleased you are with both the furniture and the service, and it really means a lot that you took the time to call and share your feedback as well.

We truly appreciate your recommendation and your kind words about the team.

Thank you again for choosing Kingsley Smythe — we hope you enjoy your furniture for many years to come.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年3月31日

Thank you for your thoughtful review.

We’re so pleased to hear that you felt well looked after throughout the whole process, from ordering through to delivery. It’s great to know our team’s knowledge and responsiveness made a difference.

We’re especially glad the delivery team took the time to help position the furniture with you — those finishing touches are just as important as the product itself.

Thank you for your recommendation and for choosing Kingsley Smythe. We hope you enjoy your furniture for many years to come.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年3月31日

Thank you for such a fantastic and detailed review.

It’s wonderful to hear that you felt well looked after both before and after your purchase, and that the whole experience lived up to expectations. We’re especially pleased Lee was able to help guide you to the right set, and that Barry and Darren ensured everything was set up perfectly with clear care advice. Laura will also really appreciate your kind comments regarding the after-sales support.

It’s great to hear you’re already enjoying your Regal Oval extending set — starting with that first beer at the table is exactly what it’s all about.

Thank you again for your recommendation and for choosing Kingsley Smythe.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年3月22日

Thank you so much for such an amazing review.

We’re absolutely thrilled to hear how pleased you are with your table and chairs — it’s fantastic to know the quality, look and feel have exceeded your expectations. Comments like this really mean a lot to us.

It’s also great to hear that the customer service and delivery matched the experience, as we always aim to deliver on every part of the journey.

Thank you again for your kind words — we hope you enjoy your furniture for many years to come.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年3月22日

Thank you for your lovely review.

It’s great to hear the furniture lived up to your expectations and matched what you saw online — we know how important that is when making a purchase like this.

We’re really pleased Barry and his colleague made a strong impression and took care of everything from setup through to removing the packaging. It’s exactly the level of service we aim to provide.

We hope you enjoy using your new garden furniture and thank you again for your kind words.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年3月16日

Thank you for such a fantastic review. It’s wonderful to hear that your experience was a positive one from the moment you placed your order with Lee through to the delivery and setup.

We’re especially pleased to hear Barry, Dan and Kieran looked after everything so well on the day, particularly given the weather conditions. Making sure the furniture is properly installed and all packaging removed is an important part of the service we aim to provide.

It’s great to know you’re happy with the quality of the 8-seater extendable set and that the whole experience met your expectations. Your recommendation means a great deal to us.

Thank you again for choosing Kingsley Smythe.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年3月13日

Thank you very much for your wonderful review.

We’re delighted to hear that you’re pleased with your solid garden furniture and that the whole process — from placing your order through to delivery — felt professional and straightforward.

It’s great to know our team kept you well informed and that the delivery and assembly went smoothly, with everything positioned exactly where you wanted it.

Thank you for your recommendation and for choosing Kingsley Smythe. We hope you enjoy your furniture for many years to come.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年3月13日

Thank you for taking the time to leave such a lovely review.

We’re really pleased to hear that everything went well with your delivery and that the furniture was assembled and set up just as you wanted it. Kieron, Baz and Phil will be very pleased to hear your kind comments — we’ll make sure they see this.

It’s great to know the team were able to explain the care of the furniture and leave everything looking superb for you.

We hope you enjoy your new garden furniture and thank you again for choosing Kingsley Smythe.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年3月5日

Thank you very much for your kind review.

We’re delighted to hear you had such a positive experience with Barry, Darren and Josh. We’ll be sure to pass your lovely feedback on to them — they’ll really appreciate it.

Providing friendly and reliable service is something we take great pride in, so it’s wonderful to know we delivered that for you.

Thank you again for choosing Kingsley Smythe, and we hope you enjoy your furniture for many years to come.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年3月5日

Thank you very much for your kind review.

We’re delighted to hear that you found our team friendly and helpful when placing your order over the phone, and that the delivery updates were useful. It’s also wonderful to hear such positive feedback about our delivery team — we’ll be sure to pass your comments on to them.

Providing attentive service from order to delivery is something we take great pride in, so your recommendation means a great deal to us.

Thank you again for choosing Kingsley Smythe.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年3月5日

Thank you for your lovely review.

We’re delighted to hear that the delivery process worked well for you and that our team kept you informed along the way. It’s great to know the delivery team were able to place the furniture exactly where you wanted it and that you’re pleased with how it looks in your garden.

Thank you for your recommendation — we hope you enjoy your furniture for many years to come.

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年3月3日

Thank you so much for your lovely review.

We’re delighted to hear the delivery communication worked well and that our team arrived on time and looked after you.

We hope you enjoy your new table and chair set for many years to come.

Thank you again for choosing Kingsley Smythe.

Kingsley Smythe Ltd からの回答

2026年3月3日

Thank you so much for your 5-star review.

We’re thrilled to hear Mark and Harry looked after you so well. We’ll be sure to pass your kind words on to them — they’ll really appreciate it.

Thank you again for choosing Kingsley Smythe — we hope you enjoy your furniture for many years to come.

Kingsley Smythe Ltd からの回答

2026年3月3日

Thank you so much for your wonderful review.

We’re delighted to hear the ordering and delivery process ran smoothly, and that you found the updates helpful as the team made their way up the country. We believe good communication makes all the difference.

It’s lovely to hear our team offered to assemble the parasol — and of course, if you need any help, just give us a call and we’ll happily guide you through it.

We truly appreciate your kind words and your future support. Enjoy it when the weather improves!

The Kingsley Team

Kingsley Smythe Ltd からの回答

2026年1月12日 に更新

Hi Amanda,

Thank you for taking the time to share your feedback. We are genuinely sorry that you remain disappointed with your experience and appreciate how frustrating this situation has been for you.

We would like to reassure readers that the furniture supplied was inspected both visually and in person, and was confirmed to be structurally sound. The changes you describe relate to the natural weathering process of teak, which is a natural hardwood and will alter in appearance when exposed to outdoor conditions. This process does not affect the strength or performance of the furniture and was explained at the time of purchase and again when you contacted us.

Despite no manufacturing fault being identified, we offered replacement chairs as a goodwill gesture and arranged an on-site visit to review the furniture. We have also continued to offer further support in an effort to bring this matter to a satisfactory conclusion.

While we understand that this outcome has not met your expectations, we have acted in line with our responsibilities and in accordance with consumer legislation. We remain willing to assist with the replacement items already offered and to carry out a final complimentary inspection for peace of mind.

We take all feedback seriously and are committed to providing high-quality products and fair, transparent customer service.

Kind regards,
Kingsley Smythe

Kingsley Smythe Ltd からの回答

2026年3月3日

Thank you so much for your wonderful review.

We’re sorry to hear you had a difficult experience elsewhere, but we’re so pleased we could reassure you and deliver the level of service you expected.

From that first phone call through to delivery, we always aim to provide a smooth, honest and dependable experience — so it’s lovely to hear that reflected in your feedback.

We hope you enjoy your new teak table and chairs for many years to come, and we truly appreciate your recommendation.

The Kingsley Team