Kitchen Sinks & Taps レビュー 

65
TrustScore 5段階評価の4

3.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We love our new sink. It arrived much sooner than expected and when we had a problem following installation, we contacted Siena at Kitchen Sinks & Taps who sorted everything out straight away. Five st... もっと見る

5つ星のうち5の評価

I found the sink I was after on this website in the best price so I went ahead and ordered. Sadly, manufacturer was out of stock and I had to wait weeks for it to arrive. This wasn’t the fault of Sink... もっと見る

企業が回答しました

5つ星のうち5の評価

Great customer service. Had an issue with a tap in warranty, customer team replied quickly, solved the issue efficiently and a replacement is on its way. This is what customer service should be like.... もっと見る

企業が回答しました

5つ星のうち1の評価

Ordered a sink, turned up snapped. Was never signed for. Someone wrote my name on the delivery sheet. Company would not accept liability stating I was out of my 48 hour window. And I should have rejec... もっと見る

企業が回答しました

企業情報

  1. キッチン用品店

当該企業による記述

Supplying over 4000 products from some of the industry’s leading brands like Blanco, InSinkErator, Villeroy & Boch, Clearwater and Thomas Denby. This enables us to offer high quality branded products that you can trust.


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

65件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 75%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(65)

過去12か月のレビュー数: 14

レビューを書く
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5つ星のうち2の評価

Promise but don't deliver!

Would advise you to go somewhere else and pay a bit more. Very stressful dealing with this company. The staff are nice and obviously used to making excuses, but you just get told one thing and then another regarding why they haven't delivered when they said they would and what goods are available etc. A nightmare if you're trying to coordinate with tight dates/timescales. Cowboys basically. Oh yes, and they've always got an excuse for why it's not their fault!

2015年10月7日
自発的なレビュー
Kitchen Sinks & Taps ロゴ

Kitchen Sinks & Taps からの回答

Thank you for completeing a review but unfortunately we do not have any order on our system with your details. Not sure if you have the correct company.

Kind regards

Lianne Birkenhead
Kitchen Sink and Taps

5つ星のうち1の評価

Avoid at all cost

This is an example of the worst type of internet company - flashy looking website backed up by absolutely nothing.

I was originally delivered the wrong product after waiting 4 weeks. Then I had to wait ten weeks for the right product - but the one that was eventually delivered was an obsolete model. At that stage I gave up so am now the proud owner of an obsolete product for £1800.

Almost no communication. Zero customer care. Really doesn't deserve to be in business.

2014年12月2日
自発的なレビュー
Kitchen Sinks & Taps ロゴ

Kitchen Sinks & Taps からの回答

Thank you for taking the time to complete a review on our company. We are of course disappointed to hear that you are not happy with our service and have therefore looked into the communication with this order further.

We apologise for the error with your first tap being sent in the incorrect finish, and unfortunately due to Grohe updating their products this caused a delay on the correct finish being despatched.

The updates Grohe made were to their filters and the way they fitted. There was no change to the taps themselves and the tap you received will of been exactly the same. Grohe understand that the changes caused a lot of confusion and they are more that happy to send out an engineer to update you filter system to most recent model.

Kind regards

Lianne Birkenhead
Kitchen Sinks and Taps Supervisor

5つ星のうち1の評価

Worst service ever

i ordered a blanco sink and tap on 28th April. i got a email advising a delay and item to be stock on 8th. they have now been giving me excuse after excuse and still no sink and tap with me on 15th May.

they have sink in stock but dont want to ship seperatley because of shipping costs. i have fitters waiting to complete a job which was setup on their initial delivery date.

better to pay a few extra £'s and get better service.

2014年5月15日
自発的なレビュー
Kitchen Sinks & Taps ロゴ

Kitchen Sinks & Taps からの回答

Thank you for taking the time to complete a review on our company. We are of course disappointed to hear that you are not happy with our service and have therefore looked into the order further.

When the order was placed we informed yourself that the sink and tap were out of stock and there would be a slight delay. Unfortunately the tap arrived damaged, therefore putting a few days onto your initial delivery timescale. This was rectified as soon as possible and once received all items were sent out on a next day carrier.

Please fee free to contact us if you have any further issues.

Kind regards

Lianne Birkenhead
Kitchen Sinks and Taps Supervisor

5つ星のうち4の評価

Blanco Sink

I purchased a Blanco sink which was competitively priced. The purchasing process was straight forward and you receive an e-mail with the expected delivery date which was great!. My expected delivery date was the next day but the sink arrived the next working day which was fine.

2013年9月17日
自発的なレビュー
5つ星のうち1の評価

Total waste of time!

I ordered a sink from this company, easy ordering process. Delivery to husband's work address, where I have most things delivered.
As far as I was aware I just had to await delivery. A couple of days later I noticed an email from them. They had accepted the order and payment based on the item being delivered to another address, but then sent an email asking for a copy of my driving licence, credit card statement or utility bill. I have never heard of this type of request before and I have items delivered from a variety of retailers including Debenhams.
Apparently, this is a security check for them. Well what about my security, they expect me to send what they class as an 'official document' to an online company I have never dealt with before. Not taking that chance, so order had to be cancelled. Good job I hadn't ordered it just in time to be fitted!

2013年4月7日
自発的なレビュー

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