This is the second year we've used Kit Keeper to store our son's belongings over the summer holiday whilst he's away from uni. We live overseas and Kit Keeper has been the perfect solution. The bo... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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My collection was delayed, but reaching out to kit keeper was easier than what I had experienced with other storage companies. My email was replied in 5 minutes and later I received a call on the matt... もっと見る
Highly professional and competent. Looked for ages for a reasonably priced storage company without hidden costs! Finally Kit Keeper came to the rescue. Boxes are also much higher quality than we've se... もっと見る
企業が回答しました
Boxes were picked up on time by delivery - Kyle and Mick did an excellent job and offered to take the boxes off my hands when they saw me carrying them. I needed one less box than expected, and th... もっと見る
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企業情報
Kit Keeper について
当該企業による記述
About Kit Keeper
Kit Keeper is a by-the-box storage and shipping service built for students across the UK.
We provide an all-inclusive service covering boxes, doorstep collection, secure storage,
and redelivery—making moving between terms simple and stress-free.
Storage designed around student life
Kit Keeper was created for students who don’t have cars, spare storage space, or time to transport belongings across town. Instead of hiring vans or renting storage units, students simply pack their items into our boxes and book a pickup from their accommodation.
We collect your boxes from your door, store them securely, and return them exactly when and where you need them—whether that’s at the start of term, after a year abroad, or when moving to a new address.
Our flexible, by-the-box pricing means you only pay for the space you use, making Kit Keeper a practical and affordable option for short-term or long-term student storage.
We also offer student shipping across the UK, allowing you to send belongings without sourcing packaging or visiting a post office. One booking, one pickup, and everything handled end-to-end.
連絡先
4.8
優良
268件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Kit Keeper からの回答
Hi Omar,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the driver was helpful.
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Always very responsive and friendly…
Always very responsive and friendly customer service team on the phones
2025年5月5日
自発的なレビュー
Kit Keeper からの回答
Hi Ellena,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team has been helpful :)
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Easy Delivery and Collection
The guy who does deliveries to Keble College is very kind, I have had lovely experiences during both collection and delivery. He’s efficient and timely as well!!
2025年4月25日
自発的なレビュー
Kit Keeper からの回答
Hi there,
Thank you for taking the time to leave a review. It's great to hear everything went smoothly with your collection, and that Stephens been helpful :)
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Brilliant service all around!
Brilliant service all around!
Can't thank them enough for keeping all my stuff while on work & travel abroad.
2024年9月28日
自発的なレビュー
Kit Keeper からの回答
Hi Niki,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that we could be of help during work and on your international travels :)
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Simple and fair
Simple and fair. Such an easily solution to storing all my kit while I'm doing my Erasmus in Mongolia. Would recommend.
2025年1月5日
自発的なレビュー
Kit Keeper からの回答
Hi Henry,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that we could be of help on your international travels :)
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Great service
Great service. Stored my belongings for the summer so I didn’t need to hire a van!
2025年3月24日
自発的なレビュー
Kit Keeper からの回答
Hi Lucas,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience.
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Great people and service
Great people and service, even made some extra needs possible we had this time. Thanks to the team!
2025年3月21日
自発的なレビュー
Kit Keeper からの回答
Hi Thomas,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful.
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Easy and stress free
The least stressful experience I’ve ever had moving. I was unsure with what to do with all my belongings while I had a gap between accommodation over Christmas but this was super easy to book and everything was sorted seamlessly. Will use again!
2025年1月8日
自発的なレビュー
Kit Keeper からの回答
Hi Mati,
Thank you so much for taking the time to leave a review. I’m really glad we could make things feel easy during the Christmas gap and take some of the stress out of moving for you.
We really appreciate you choosing us and look forward to helping again in the future :-)
Best wishes,
Mike
CEO
P.S. Thank you for recommending your Spotify playlist to our driver, he hasn't stopped listening to it since.
Had to move back home for a couple of…
Had to move back home for a couple of months due to family problems and needed somewhere to store my things because I had to sub-let my room because I was moving back. Kit Keeper team were super supportive and helped me through this stressful time. Can't recommend their service and customer support enough
2025年1月2日
自発的なレビュー
Kit Keeper からの回答
Hi Sam,
Thank you for taking the time to leave a review, and thank you so much for the recommendation. Very happy we could be of help!
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Kit Keeper からの回答
Hi Natalia,
Thank you for taking the time to leave a review. Glad to hear we could be of help :-)
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
I used Kit Keeper for the first time…
I used Kit Keeper for the first time this year, being conscious that I normally just throw stuff away and buy again (what a waste). Their service was practically effortless and gave me peace of mind knowing that when I return to uni, I didn’t have to buy loads of stuff again. Better for the wallet and planet. Thanks Kit Keeper team!
2025年1月7日
自発的なレビュー
Kit Keeper からの回答
Hi Dylan,
Thank you for taking the time to leave a review. I remember speaking with you on the phone about your sustainability work, very glad we could help with it! And, it's brilliant to hear you’ve had a good experience and that the team were helpful.
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Second time using Kit Keeper in…
Second time using Kit Keeper in Sheffield. Been great every time
2024年10月16日
自発的なレビュー
Kit Keeper からの回答
Hi Harry,
Thank you for taking the time to leave a review. It's brilliant to hear both experiences in Sheffield have been good!
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Highly Recommend
I used KitKeeper in Oxford, it was a super smooth process and couldn't be happier. Highly recommend.
2024年12月20日
自発的なレビュー
Kit Keeper からの回答
Hi Anthony,
Thank you for taking the time to leave a review. Great to hear everything went smoothly!
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Fantastic choice.
KitKeeper is a fantastic company that delivers great value and experience at a fair price. Unlike other companies, KitKeeper's team truly care about their work, including and up to the Founder!
2025年1月7日
Kit Keeper からの回答
Hi Josh,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good experience, and always appreciate the shoutout ;)
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Super helpful & great customer service
Super helpful & great customer service! Highly recommend Kit Keeper :)
2025年1月7日
Kit Keeper からの回答
Hi Soph,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good experience and that the team were helpful. And thank you for the recommendation, it means a huge amount.
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Really good
2025年1月6日
Kit Keeper からの回答
Hi there,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience.
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Kit -Keeper provide an exceptional service time and time again . Very reliable . Brilliant company to work with.
We have used Kit-Keeper over the last four years for storage and to courier my son’s suitcases home and back from university . They have been nothing other than outstanding in terms of communication, delivery , getting the job done , price and easy to contact. Brilliant team . Brilliant company . Treat every client as an individual and I simply cannot praise them enough !
2024年12月16日
自発的なレビュー
Kit Keeper からの回答
Hi Joanne,
Thank you so much for taking the time to leave a review.
It’s been an absolute pleasure to work with you and your son throughout his university journey over the past couple of years. We’re especially grateful to have had you with us from the early days, your support has meant a lot.
Wishing you a fantastic summer!
Best wishes,
Mike
CEO
Kit Keeper からの回答
Hi James,
Thank you for taking the time to leave a review. It's brilliant to hear the customer experience was good!
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Kit Keeper からの回答
Hi Bianca,
Thank you for taking the time to leave a review. It's brilliant to hear you’ve had a good overall experience and that the team were helpful!
Hope you have a fantastic summer!
Best wishes,
Mike
CEO
Terrible experience
Terrible experience. Nothing was delivered on the day it was meant to be, resulting in the need for a hotel at our cost. Took 2 weeks to get most items back - not everything arrived. 3 out of 7 boxes were destroyed by water and 2 weeks later everything was delivered still soaking wet. Kit Keeper are applying liability caps and refusing to reimburse for all the losses. It is clear that they outsource everything and have no real control - they kept blaming their subcontractor and had no idea what had happened. Do not use this company.
2024年9月24日
自発的なレビュー
Kit Keeper からの回答
Hi Kate,
Thank you for taking the time to leave your review and share your experience. We strive to provide exceptional service to all our customers, and I’m truly sorry that we fell short in your case.
I understand how frustrating and disappointing this situation must have been for you. As soon as we became aware of the issue, we took every possible step to resolve it promptly. Unfortunately, as we collected your items over 100 miles from where we needed to deliver them to, your delivery required a third-party courier (as outlined in our terms and conditions), we relied on DPD to handle your items. Despite their reputation as a leading courier, unforeseen issues (the September 2024 flash floods) arose during transit, including water damage to your boxes.
We escalated the matter with DPD immediately and followed up daily to get clarity and resolution. Regrettably, their response has been inadequate, and we are still pursuing further information. In the meantime, we worked closely with you to identify your belongings, return them to your address, and address the damaged items, going beyond the standard compensation policy to find a fair resolution.
Regarding compensation, our coverage policy ensures up to £100 per box if all packing guidelines are followed. While there were exceptions in your case due to prohibited items and packaging concerns, we ensured you received the compensation due. Additionally, we took extra measures to support you as much as we could during the challenging time. It is not common practise for any business to pay for hotels.
I understand the impact this experience has had on your trust in us. While your feedback suggests otherwise, I sincerely hope you might give Kit Keeper another chance in the future. We are committed to ensuring every customer receives the high standard of service we pride ourselves on delivering.
Once again, I deeply apologise for the inconvenience caused and appreciate your patience throughout this process. Please don’t hesitate to reach out if you have further concerns or questions.
Best regards,
Mike
CEO
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