KJM Group レビュー 

KJM Group からの回答

5日前

Hi Kirstene,

Thank you so much for taking the time to share your wonderful 5* Trustpilot review. We really appreciate you leaving such glowing feedback across multiple platforms.

I am absolutely delighted that taking a trip into the showroom helped you decide on the Agate Grey instead of the Chartwell Green. It really is a stunning colour, and it pairs perfectly with the Graf welded Deceuninck 2800 flush casements that Andy recommended for you!

I will be sure to pass your kind words on to Charles; providing a helpful, no-pressure experience is exactly the approach we strive for. I am also thrilled that Andy’s technical advice hit the mark, and I will definitely share your brilliant feedback with Paul and Lennon. They are a fantastic duo who take immense pride in working efficiently, and they will be delighted to know you enjoyed having them on-site.

As I mentioned before, your comments about the team genuinely loving their jobs and working at KJM mean the absolute world to us. Cultivating that kind of positive environment is incredibly important to us, and it is wonderful to hear that it shines through in our work.

Thank you again for your high recommendation and for trusting us with your next set of windows. We are already looking forward to getting those installed for you!

Mark and all the team at KJM

KJM Group からの回答

2026年7月3日

Hi Andrew,

Thank you for the fantastic 5* Trustpilot review!

It is absolutely brilliant to hear that the new Deceuninck 2800 flush casement windows have so completely transformed your Andover workshop and showroom. Agate grey is a stunning choice, and the Graf welding really does provide that seamless, premium finish.

I will be sure to pass your high praise on to the installation team. Powering through the extra hot weather to deliver a stunning job is a real testament to their hard work and dedication, and they will be thrilled to read your comments.

We are incredibly proud of our straightforward approach from the initial quote right through to manufacturing and installation. We know our industry can sometimes carry a poor reputation, so receiving such a strong recommendation from a fellow Managing Director to your own clients is one of the highest compliments we could possibly ask for.

Thank you again for choosing us for such a significant project. If you ever need anything else in the future, please do not hesitate to get in touch.

Mark and all the team at KJM

KJM Group からの回答

2026年6月24日 に更新

Mark Pearce Managing Director replied in June 2024 with this email to Robert Hall.

Good evening Robert

I have all the complaint emails you made about the doors initially and sadly there is no mention of the doors not operating properly. You tried to reduce the balance owed by making various allegations against KJM, most of which in my opinion lay at your builders failure to put the bottom course at the correct level.

I have not contacted the manufacturers because there currently is no reason to do so. The surveyor said what I have already told you, both doors are not working because both thresholds are falling away towards the corner post. If the thresholds are not level then the doors will not function correctly. As many of my previous emails state to you, at your request the doors were set at the lowest level possible so on the brick/block course beneath. The doors were not packed at all on the threshold so are reliant on what they are sat on. The fact that both doors have the same problem points to the stability of the underside of the doors.

Although I cannot be certain, I am 99% confident that the brickwork beneath is the cause. So if we remove the doors and this is the case are you going to foot the bill for our time? Our warranty is based on faulty products, not what they are sat on. With the doors removed if there is a big enough gap at the top we could pack underneath to level them, but if this continues to fall away the problem will return.

Just like you I would like a resolution but not at my expense if we are not the cause of the fault.

We then offered the following:-

Hi Robert

That is the problem, the doors did work, so something has shifted under the doors. So I would refer you to my original email sent a few weeks ago

“Good morning.

I’ve been made aware that the bifold doors are not operating properly because the frame threshold on the doors has dropped. I understand a solution has been offered to remove the doors and see if we can level them up again.

The purpose of the email is to clarify that if it is found that this is due to the brickwork underneath the doors (I believe we sat the doors direct to the brickwork to get the threshold level as low as we could) then this will of course be chargeable to you.

Please can you confirm that you are happy to proceed on this basis”

An email from Robert Hall stated the following (contrary to the review)

“Thanks for the email and I think you're right about being on the brickwork without shims. What's the proposal to take out and re-fit, how do you think that might work?

I also agree that the door support is off level, but it could have been off level at the start. What makes me think it may have been off before is that there is no evidence elsewhere of movement. Even the slightest movement in the front part of the house (the original part that can't have moved) has led to some cracks.”