Ladybird Insurance レビュー 

I have been with Ladybird Insurance for nearly a year, and my experience has been nothing short of appalling. When I asked them to update my insurance to cover my new vehicle, they outright refused, claiming it "UNFORTUNATELY" couldn't be done. Fine. Then I requested a refund for the extra money they charged for my old vehicle—money they had no right to keep. Once again, they refused point-blank.

This agency is nothing but a total scam, blatantly ripping off their customers. To make matters worse, their customer service team is downright disgraceful—rude, arrogant, and utterly devoid of professionalism. It’s disgusting how they treat their customers.

I wouldn’t wish dealing with Ladybird Insurance on my worst enemy. If you value your peace of mind, stay far, far away from this company. NEVER trust them with your money or your business—an absolute nightmare from start to finish.

Never in the twenty-five years of driving have I dealt with an insurance company like this, I set up this policy a couple of months ago for an additional car paid the deposit and set up direct debits. started to get emails saying I need to upload photos of driving licence and DVLA check code for me and the wife! I thought a bit of a pain but ok. every time I attempted to upload through the portal, I got a page error so I left it a few days and tried again, still the same error! done a few times after. I tried to make contact through email, and no reply until I was informed my policy had been cancelled two days after them taking a direct debit payment end of November. I wrote an email asking for direct debit payment to be returned to as per there cancelation and still had no reply. Yesterday 27th Nov I checked my online banking to see what the damage was after Christmas and noticed they has taken another £169 from my account. I personally feel this was the worse experiance I have had with a car insurance provider and waste of money as I have paid for 12 months of insurance which only covered me for 1 month, where is the value in that.

Perry was brilliant talked me through everything and great prices

Run, just run away quickly.

Ladybird use a 3rd party company called QDOS. Ladybird don't deal with a claim should you need to make one. Instead they get kickbacks from QDOS who in turn so everything they can to prolong the matter for everyone concerned just to make their money.

It was either use them or not have my claim dealt with. I knew from then on, I was doomed.

I don't want to go into details of what I've been through. Just don't use Ladybird. Don't use any insurance company that uses a claim management company. You'll go through a lot of stress helping them make money and you'll be signed up to legally helping them. The 3rd party will quite rightly question all the out of pocket losses that you could have done without. It can become rather stressful as you will be signed up to go to court and act as a witness just to help QDOS claim their money from the 3rd party. In reality, you just want the money for your car and to get on with your life.

From my very first consultation, I was impressed by their professionalism and genuine desire to help. They carefully assessed my insurance requirements and provided a range of options tailored specifically for me. Their advice was insightful, and they even pointed out coverage I hadn’t considered before. The process was efficient and smooth, and I felt supported the entire way.

Avoid!! AVOID!! AVOID!! This is a terrible fraudulent company they are not ladybird they are Aviva, customer service horrible asking obscene questions which don’t relate to car insurance. Wanting documents regarding my property which is nothing to do with car insurance. They use google maps to search for your property and see if it “looks” right? Please do not use this company they are misleading and invasive!!

We took out an insurance policy with Ladybird insurance, we decided this wasn't the insurance company for us due to very poor service, and cancelled the policy online. This policy is still live and no response from the insurance company. AVOID AT ALL COSTS!!! The customer service is disgraceful, the insurance is a scam really as they ask for documents they do not need for insurance, and also do not cancel policies when customers request. We have subsequently cancelled this policy online 6 times to no avail which could cause huge problems when looking to go with another company.

In response to the reply from Ladybird Insurance, the email address provided has already been emailed three times.

Avoid!!! Horrible experience with this insurance company. Worst customer service I have ever experienced.
I would go for negative rating if it is possible.

Trying to get a windscreen changed with these clowns is worse than pulling bloody teeth. Do not use this company for insurance as they are awful and you have to deal with god knows how many different companies to get an answer to anything, oh and there website should be called a webshite, it is worse than awful

Took out a new policy. A day after received an email to advise I need to pay an additional premium as I didn't declare an accident my wife had. Phoned to explain that it was not an accident but that someone had driven into her car at her work car park. She only reported it to her insurer for police records but didn't make any further claim on the policy, hence why I didn't report it as it didn't seem relevant as an accident, especially as she was not at fault in the first instance. Customer Service we unhelpful and one could not reason with them. No one could explain how the premium was calculated as it was almost 20% additional on what I had paid upfront for the year. Only option I was given is to contact my wife insurer from 2 years ago and ask them to remove this incident from the list. Again, very unhelpful and not customer focused.

User-friendly website.
Good understanding and customer satisfaction

Amanda was lovely, polite and helpful. I was struggling to pay fir the policy online and she helped me to understand why. The phone line wasn't very good and she was super patient and friendly throughout. Thank you.

The fees to cancel are £139 if you are within your 14-day cool off period. If you are outside of that period the fees go up to £139 plus £25, plus 10% of your overall insurance value.

Please correct me, Ladybird, if I am wrong and I'll happily take a refund. But this is extortion, heavily advise against them.

Poor service, give quote and cover, take your money, then cancel your policy for reasons of age which has already been declared.

its good experience

Worst customer service i have ever experienced. Got sold a policy over the phone, when i supplied documents they charged me £800 more. I said i didnt want the policy - they have charged me 10% of the policy and £75 admin fee to cancel. This girl i dealt with said 'it wasnt her problem' AWFUL!!

My daughter has just cancelled her car insurance during the cooling off period she has been charged £60 cancellation fee Can anyone help

Do not use this insurance company

Really rude staff in rewewals

Just quoted 4 X the amount I pad last year on car insurance

Worst service ever with their online portal and renewals and customer contact

AVOID