LA Fitness レビュー 

I signed up for a 1-year membership in the Norwalk CT LA Fitness Center on Monday 1/12/26 to continue my physical therapy for a reattachment of a quadriceps tendon. I was promised a call that day or the next day to schedule an appointment with a trainer to instruct me on how to use the equipment for the workout prescribed by Coastal Orthopedics. No call. So, I went back to LA Fitness the following Monday and asked for help. The best they could do was take my name and number again and promise a call that afternoon or the next day. No call. So, I went back to LA Fitness on Wednesday 1/21/26 asking again for help. No one available, but if I would leave my name and number again, someone would call me later that day or the next day... to set up an appointment for the following week! I cancelled my membership.

Extremely surprising and disappointing experience at the Gulf Center location in Naples, Florida. From my initial interaction to my departure, what I encountered was a shocking example of how not to operate a fitness club.

When I arrived, I explained that I was interested in joining and wanted to use the 3-day trial advertised on that location’s website. Steven immediately told me to “go sit” in his office—an unprofessional, abrupt “greeting” to say the least. He then informed me that this location only offers a 1-day pass due to renovations. When I noted that the Gulf Center location’s own webpage advertises the 3-day trial, he dismissed it and repeated that it wasn’t available.

From the start, Steven’s demeanor made it clear he didn’t want to assist me. He even commented that his “whole day has been dealing with difficult people.” Ouch. When I said I didn’t feel I was being difficult for expecting an advertised promotion to be honored, he replied that he was just doing what head office told him and didn’t want to get in trouble because he had been yelled at all day. This is not an appropriate conversation to have with a prospective member.

After a quick workout, I thanked the young man at the front desk who was slumped over the counter on his cell phone. He only responded with a delayed “you’re welcome” as I was already walking out the door.

Having worked in the fitness club industry for nearly 30 years, I know that both the tone and demeanour Steven used and the disengaged behaviour at the front desk are unacceptable and would not be tolerated at most clubs. Front-line staff are there to greet, assist, and welcome members—not to sit on their phones or make customers feel like an inconvenience.

For comparison, I visited Crunch Fitness before trying LA Fitness. While their equipment was outdated, the staff were warm, attentive, and professional. Today I tried Amped Fitness and had a very positive experience with their staff as well. The gym’s equipment was also older than the newly renovated LA Fitness, but it was the staff interaction that set the tone for my overall positive experience. I would sooner join either of those clubs than LA Fitness.

I hope this feedback is taken seriously, as this location’s customer service fell far below industry standards.

Update: that note above was sent directly to customer service in December. I received no response. I subsequently joined Crunch and have zero regrets. The staff are friendly, attentive and the gym is perfect for my workout needs. La Fitness is double the price with none of the value, and clearly doesn’t value their clients.

The pool ph balance in the pool. ⚖️ High salty taste if water gets in your mouth. Recruiting staff is great though. Especially our recruiter.

DO NOT JOIN LA FITNESS!!!

The reason are as follows:

1. When I initially talked to my salesperson he told me that the club was getting a red light sauna as the current one was not working, I assumed it would be soon but the sauna has not worked in 10 weeks since I have been a member which is absurd/ridiculous for a fitness club...I used to own a fitness club with indoor tennis, large fitness room, (at the time one of the biggest in upstate N.Y.), aerobics, pro shop, nice locker rooms with a sauna...if the sauna ever broke down which happened frequently as members would pour water on the coils and short circuit them I would FedEx the appropriate parts and get it fixed ASAP...plus the salesperson was not working there days after I joined so he probably knew that and said anything to sell a membership and assuming get a commission

2. In my opinion the club is oversold with memberships as no matter what time I come in there to work out it's tough getting on any piece of equipment as there's so many people working out

3. I had a member try to walk out with my jacket which I moved around with me as I worked out as didn't want to use your locker rooms

4. I don't want to use your locker room as the one day I forgot my flip flops and I got a wart on the bottom of my foot from your locker room floor

5. The main reason I joined your club is that you had a sauna versus Planet Fitness which did not

6. I have since joined Planet Fitness, both your club and PF are about the same distance and time from my house on East Ave and PF has probably 3x the equipment and space of your club, better machines with at least 2 of every plate loaded machine which usually means no waiting for a machine to work out on + they have more free weights than yours

7. Numerous times your club was dirty, noticeably the floors on the fitness areas

8. I tripped over your vacuum cord which has a 30-40' extension cord...I'm almost 77 and luckily I caught myself and didn't fall which could have been a lawsuit...I own a 4,000 sq. ft. home with 3 stories, (1875 house), and I have the same vacuum which is cordless for safety and ease of moving around and the last club I belonged to, (Midtown), had the cordless backpack vacuum so members wouldn't trip over a long cord and for ease of movement and safety and was faster as no cord to deal with...if I can have a cordless one as a homeowner I'm sure a big corporation like LA Fitness can afford one

9. I previously emailed the manager or so I thought but it was a generic email to LA Fit on a Friday and she never got back to me, I was told at the front desk that I could email her directly from the web site but it was a common email only...after I complained to her (Abby) at the front desk the next Monday she probably looked for it and got back to me in a day or so after that...I've taught small business administration and entrepreneurship at the college level and waiting 4-5 days to respond to a customer's complaint is not acceptable in a well run company...when I complained to her about the sauna she were cordial but kept giving me the run around about it and when it would be fixed and refused to give me any club credit for lack of services - the sauna - which was the main reason I joined your club

10. So I'm leaving LA Fitness and their lack of getting the sauna fixed in 10 weeks means they will lose my membership for many years to come, I've worked out and been an athlete since the 4th grade and will never stop belonging to a gym so LA lost thousands of dollars on my future membership and after the review I post which will be much of the above, you will lose numerous future members and cost the club 10's of thousands of dollars

11. The spin bikes are from maybe 2005 at the best and they are the worst spin bikes I have ever used in 25+ years...and they have maybe 2-3 spin classes a week, I only ever saw one

12. This "Gym" is like a used car lot from 1970 with sales people having desks to sit you down to hard sell you a membership for a "special deal" if you join that day...lying about anything to sell a membership and have that same slimy feeling of those old time used car sales people

13. And when I walked into the club and talked to Abby (East Ave Club in Brighton) I was told that initially I had paid for the first and last month so I have been billed for an extra month upfront so if you want to cancel they get an extra month out of you...what a scam from old time car dealers and scummy salespeople from clubs in the 1970's + 1980's and 1990's

Mark McCarthy

Today I went to LA Fitness in Cordova planning to cancel my membership because I honestly wasn’t going as often as I should and felt like it was becoming a waste of money. After speaking with the (AGM)TD, and Ashanti, they helped me realize the importance of keeping my membership.
My main concern was continuing to pay monthly when the location felt farther than what worked for me. TD took the time to reach out to upper management and were able to get me grandfathered into a different location while keeping my rate exactly the same.
They were extremely nice, friendly, professional, and very helpful. I truly appreciate Ashanti and TD for going the extra mile and working everything out for me.

LA Fitness Review

I had one of the worst customer service experiences I’ve ever had at a gym at this LA Fitness location (6501 N Andrews Ave, Fort Lauderdale).

After seeing an ad for their 3-day pass, I registered online and booked a confirmed appointment for 9 AM. I even received a confirmation text. Because my closest location is closed, I drove over 30 minutes to get here.

When I arrived, the associate at the front told me, “There’s no one from sales to activate the pass or show you the club, so we can’t help you.” No apology, no alternative, no solution.

I explained that I had a confirmed appointment and had driven a long distance. He just shrugged, clearly not caring.

When I said I might have to post my experience publicly, another employee — an older gentleman working there — loudly said, “You should!” in a rude, confrontational tone. When I asked for clarification, he responded, “Do whatever you like.”

I calmly asked for his name. He refused, became visibly aggressive, and when I took a photo simply to document who I was speaking to, he escalated into insults and threatening behavior.

Nothing justifies a staff member at a gym behaving like this toward a guest who arrived with a confirmed appointment.

Between the complete disregard for appointments, the lack of accountability, and the hostile attitude of the employees, I left without being helped and genuinely shocked at how unprofessional this location is run.

If this is how potential new members are treated when they walk in the door, I can only imagine what actual members deal with.

THEY DON'T GIVE A SHIT!
I actually would not be surprised if my local LAF (Norwalk, CT) closes soon. My google review as follows:

I will preface this review by saying that the facility itself is nice and large, spacious and with tons of good equipment.
Also the staff is very friendly and tries to be helpful.
However, if you are interested in using the pool and/or whirlpool here, you will probably be very disappointed and aggravated. It's obvious they skimp on maintenance for them, as they are closed/out of operation half the time.
I joined this gym when it first opened about 15 years ago, mostly because I like to swim. If another gym a reasonable distance from my home opened up, I would leave this gym in a second.

Update (1.20.24)...the pool and whirlpool are STILL closed, having been closed for about a month now. Total joke.

Update/2 (11.1.25)...once again the pool has been closed for about 2 weeks. They just don't put any money or effort into maintaining the pool and whirlpool here, as they are often out of order/closed. Bottom line, if you are joining a gym with the intent of swimming as one of your exercises, I would highly recommend looking elsewhere as you will be really aggravated and disappointed with this place.

Update/3 (11.16.25)...pool STILL closed. When you ask about when it will open, all you get is rambling BS...just a pathetic joke at this point.

Update/4 (12.10.25)....pool STILL closed, with continued BS about opening...when I asked recently they told me there is not even a projected/planned re-opening date...the person said 'corporate' had even canceled the repair order...for whatever reason.
Meanwhile, the coached 5-star reviews for the gym continue to appear on Google.
I actually wouldn't be surprised if this gym closes completely soon. Unfortunate, since I have been a member for the 17 years that the club has been open.

I signed up for a personal trainer with a 6 month contract. At signing, I was told I could review my membership anytime although I am committed for the 6 months. I visited the office early November and was given a date 11/25/25 to return to cancel. On that date I returned, I was told that the facility is closing and that a manager would call me to help. I waited 2 days, no calls. I called the local gym I normally attend, I am told, "we are closing this facility, someone by the name of Joey will call you. After about 5 phone calls to the facility with no answer, I decided to visit their website and contact Management. It was 2:25pm, I got recording saying I am calling outside of office hours and I should leave a message. I then decided to send them an email, I discovered that I had to create an account on their site in order to send an email. WHERE IS THE CUSTOMER SERVICE? LA FITNESS ON A SCALE OF 1-10 GETS A 00 FOR MANAGEMENT AND CUSTOMER. I finally reached out to my trainer, who said she would make contact with management, Joey called an hour later. He had no apologies, and when I outline my difficulty and my opinion to him, he hang up his phone on me. I called him back and he finally cancelled my contract with no refund. LA FITNESS TERRIBLE PLACE TO DO BUSINESS. DO NOT REGISTER YOUR CREDIT CARD WITH THEM.

Impossible to cancel the membership. Never Ever Join!

I am truly sorry that after years of membership in this complex, I have witnessed a decline in quality and service. During the last session, after exercise, I went to the locker room and saw feces on the floor of the gym. I will definitely follow up with the ministry.

Its not very clean and staff is terrible.

I've been going to this gym for about 3 years and the aggravation is getting worse!
The ISSUE:
For some reason, they seem to think everyone wants the house music cranked up like a nightclub setting. It's so loud, having conversations with my workout buddy or other members, is nearly impossible without having to get in each others face and talk really loud!
So, I, along with other members, have gone to the front desk numerous times to complain. The desk personnel say, "we aren't allowed to adjust the music. The store manager has no say in this matter, either. The regional manager tells us to leave the volume where it is."
Next move was to speak with the "regional manager." He was pointed out to me by one of the employees so I walked up, introduced myself and said, "Why is the house music played at such a high level?" He replied, "well, we like it loud." (REALLY? WHO'S WE???)
I came back with, "can you please turn it down a bit? It's too loud. It's hard to have a conversation with friends and quite frankly, the music is terrible. Look around, every person in here is wearing ear buds or headphones listening to their own music; they're not listening to the PA system." I continued, "I don't like having to wear buds or headphones and hate having to lug my phone around while working out, but I'm forced to wear them to try and drown out the music in here. And I'd like to add, I have to crank up my "noise-canceling" ear buds so loud, it's painful and the house music still bleeds thru. It's like a "battle of the bands" in my ears.
He replied, "well, maybe we'll take a look at it."
End of conversation.
Since talking with him, he surely "took a look at it." It's louder now than it was before.
I'm seriously thinking about finding another gym. Yes, it's THAT bad.
p.s. There are other issues, too but I'll leave those for another time. Hopefully LA Fitness corporate will do something about this matter. And quickly.

There are swimming lessons for children in one lane. After swimming, mothers bring their children into the women's locker room and the women's shower. I can't tolerate 3-4 year old boys either, but I definitely don't tolerate 8-10 year old pre-teens. Not even if they're autistic. If it's a boy, autistic or not, he shouldn't be staring at naked women. Last time, a little boy about 3 years old asked his mother why that old woman's butt was so wrinkled (lady is in her 80's). Don't tell me this is normal! In the spring, a woman wanted to come into the women's locker room with her son, who was about 15 years old (taller than me), and the boy, grinning and making a video with his phone, walked through the door. His mother told they just "accidentally" wanted to come here. Yes, "by chance" the 15 year old boy wanted to make a video. But still since then, the boys have been coming in every day, several times, always different boys, and they use the women's shower and locker room. If you don't believe it, come and be in the woman locker room on every weekdays after 4pm, and on Saturdays all day.

No hot water for 2 weeks. How can you workout without having a shower available afterwards? Definitely not a priority for the staff. Equipment breaks every couple weeks and takes weeks to repair. The staff doesn't seem to give a damn.

Very terrible. I was looking at signing up my girlfriend and I got quoted three different quotes right away all very different. Then when I went back for the quote that was best, the general manager told me that the sales person was new and didn’t know what he was talking about. So first and foremost, they don’t train their people. So then I called the corporate office and they gave me a rate for the mistake and then when I called back to take it, they told me that was only good for California region. They are truly idiots. No one there knows what they’re doing. And I am in sales too, and the guy that quoted me in California knew he misquoted me and that I was going to call him on my lunch break and just waited all day for me to waste my time on my lunch break to call him just to tell me that he had also been mistaken. No semblance or slightest iota of common sense courtesy or customer service.

I used the pools for swimming laps in the Long Beach CA area. But it is very hard to swim laps. People go from the Sauna to the jacuzzi to the pool…..more like a hotel pool….never showering in between and make it hard to find lanes to swim laps. They get very upset when you try to swim laps too. Too convenient that the pool, sauna and jacuzzi are all in the same place.

The staff could benefit from improving their customer service approach, as they often come across as unfriendly.

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⭐️⭐️⭐️⭐️⭐️

If you’re looking for a gym in Arlington that truly listens to your goals, check out the LA Fitness at 2955 Glebe Road. The manager Pat Concordia and my personal trainer Chris took the time to understand exactly what I needed.

Chris is the best trainer I could ask for—motivating, knowledgeable, and completely focused on tailoring workouts to my specific needs.

This is my first week, and I already feel confident that I’m in the right place to build strength, endurance, and achieve my fitness goals.

The facility is clean, well-equipped, and has everything I need for both personal training and independent workouts. I highly recommend this location if you’re looking for a gym community that’s supportive and results-driven.

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I called up the Valencia club and was told that if I paid in full for the year that it would be $100 more than if I just made the payments monthly. This is not how you gain members. I will NEVER join one of these over crowded gyms based on the lies I am being told. Absolute disgrace