Langford Russell レビュー 

62
TrustScore 5段階評価の2.5

2.5

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5つ星のうち1の評価

Locksbottom Branch/Orpington completed a home visit quoted 1.5% May '26 - then I received an email confirmation stating 2% on sale, admittedly this was amended but without a clear reasoning. My ho... もっと見る

5つ星のうち1の評価

Very disappointing start to the tenancy I’ve been in the property for less than a month and have already had a very disappointing experience with the way repairs are being handled. The k... もっと見る

5つ星のうち5の評価

Both Lukass and Steve were very helpful throughout our search for our forever home. The communication was excellent along with their knowledge and expertise. Nothing we asked of them was ever too... もっと見る

5つ星のうち5の評価

We recently bought our first property through Langford Russell. Georgia Holmes was our main point of contact. She was extremely responsive, informative and gave us regular updates with where we were a... もっと見る

企業が回答しました

企業情報

  1. 不動産業

当該企業による記述

The Acorn Group (Incorporating Langford Russell) is much more than just the various estate agency brands you now see on the high street, and 2022 saw us join forces with Leaders Romans Group to become part of a 260-strong branch network with over 2,600 employees. Through the unique way our branches and brands work together, we can offer something no other agent can. We provide support and infrastructure to allow staff throughout the company in many different locations to work seamlessly with each other, benefiting from a shared database and massive marketing spend, whilst at the same time retaining the autonomy to provide clients with a completely bespoke service.


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2.5

期待以下

TrustScore 5段階評価の2.5

62件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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2.5

すべてのレビュー

(62)

過去12か月のレビュー数: 10

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5つ星のうち5の評価

Great Letting Service

We deal with Langford Russell in West Wickham and always very satisfied with their efforts in letting our property. Maxine Apps, in particular, was very thorough and diligent.
Would recommend to other Landlords.

2023年11月6日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thanks Tim for leaving a review of your experience. We are very pleased that you were happy with service you received from Maxine when letting your properties.

5つ星のうち5の評価

Maxine Apps is a credit to your company…

Maxine Apps is a credit to your company and the only reason I have rated 5 stars.
In terms of improvement I would suggest that head office improve their communication process and the timeliness of these. I had to constantly chase the application and tenancy agreement.

2023年11月3日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank you for takling the time to leave us a review of your experience using our services. Best wishes. Langford Russell Customer Services.

5つ星のうち5の評価

Letting a Property

We have recently let our property with Langford Russell and had a great experience! Our estate agent, Maxine, communicated quickly and efficiently and made the process effortless for us. She made sure we were informed every step of the way and gave us honest and subjective advice. We are really glad we chose Langford Russell and wouldn’t hesitate to recommend their services.

2023年10月4日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank you for takling the time to leave us a review of your experience using our services. Best wishes. Langford Russell Customer Services.

5つ星のうち5の評価

Excellent Estate agency and especially…

Excellent Estate agency and especially Maxine. She made the process so straight forward and stress free. Over the last several months I've dealt with various estate agencies and this one tops them for me. This was all made possible by Maxine. Thanks

2023年9月28日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank you for takling the time to leave us a review of your experience using our services. Best wishes. Langford Russell Customer Services.

5つ星のうち5の評価

Excellent Customer Service

My Mum recently completed the sale of her property in Bromley and we were very impressed with the professional approach that Langford Russell took despite the sale being quite protracted at times. Jackie Ray deserves a special mention as she was particularly supportive throughout the process and she ensured that we were regularly updated on progress.

2023年8月18日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services

5つ星のうち5の評価

Great service

Very professional and quick process, Maxine was very helpful throughout. Really happy with how every step went as planned until we moved in.

2023年8月14日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank you, Keith, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services

5つ星のうち5の評価

Professional Service

We had a great experience using Langford Russell to let our flat out, friendly and honest. Communication was very consistent and they were very quick to reply to our emails. Thank you Maxine!

2023年8月11日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services

5つ星のうち5の評価

Not your typical estate agents

Being familiar with sour and awful experience with countless estate agents and agencies, we finally found the team at Langford Russell to be operating with utmost professionalism and fairness. I thought we were lucky to have found Willam at Langford Russell's Orpington office who guided and helped us every step of the way to making sure we were treated fairly throughout the process of purchasing our first house. William not only made sure we were getting a fair deal, he helped push the conveyancing solicitors, equipped us with all relevant information and contacts, and made us aware of any blindspots we should be considering to make sure our purchase was fully vetted, secured and as per expectations. I genuinely thought William was stellar and was critical part of us getting on the property ladder. Cannot recommend his services enough!

2023年6月27日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Hi Gagandeep . Thank you for takling the time to leave us a review of your experience using our services. Best wishes. Langford Russell Customer Services.

5つ星のうち5の評価

Amazed by the service provided by Beth…

Amazed by the service provided by Beth and her staff during our last transaction! As a property Finder working actively in the area of Bermondsey, I will be happy to work again with them! Totally recommended!

2023年6月22日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank you for takling the time to leave us a review of your experience using our services. Best wishes. Langford Russell Customer Services.

5つ星のうち5の評価

We have had a great experience with…

We have had a great experience with selling our house with Langford Russell. We have sold out property from abroad and they have helped relieve the stress of that by being flexible, showing clients around, helping out with the updating of the property and responding to enquires from us promptly. I highly recommend their services and would use them again.

2023年6月20日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Hi Susie. Thank you for takling the time to leave us a review of your experience using our services. Best wishes. Langford Russell Customer Services.

5つ星のうち3の評価

Not premium

Perhaps we had some bad luck as we were promised a premium service and saw all the great reviews here. Unfortunately we had to get involved in almost every step. For example, the photographer was unsure how to photograph the property in its best light, the prospectus had errors, the upload to Rightmove had errors, the contract had errors.
An employee of Langford Russell contacted me directly after we had accepted a buyer saying she wanted to buy the property instead - I can only imagine that this is highly unprofessional.
The saving grace was that at crunch time when we were about to lose our onward property, Will pulled out all the stops to get all parties moving forward again.

2023年4月14日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Hi Louise. Thank you for takling the time to leave us a review of your experience using our Orpington office. I am certainly glad that Will was able to progress the sale successfuly for you but sorry that there were a couple of issues at the beginning that spoilt the overall service. I have spoken to those involved to see what went wrong and made changes to our internal processes to ensure that a repeat does not happen. If you would like to discuss further please do let me know, Thanks. Andrew Roberts - Customer Relations (andrew.roberts@acorngroup.co.uk)

5つ星のうち5の評価

William Leggatt, Agent of your dream

William, the agent for our purchase is very professional and helpful in the whole process. We sincerely appreciate what he did in the purchase process.

2022年7月25日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Super! Thank you Tony for posting a great review !! Karen Hedges- Acorn Customer Services

5つ星のうち5の評価

An Estate Agency with a Difference

Awesome customer service with a heart!

2022年12月30日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank You! that's nice to hear.. and thanks for taking the time to post for us ...Can i ask which of our offices you were dealing with so I can pass this on? Many thanks Karen Hedges Acorn Customer Services

5つ星のうち5の評価

Highly recommend

Rob was great. It was a complicated sale not least because the house we purchased had a fire just before we were due to exchange. We were very grateful to Rob for all the extra work he did in order to get this incredibly complex deal over the line before our mortgage offer expired before xmas! Highly recommend!

2023年1月19日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank you Clare , that is a super review for Rob and the Team at Langford Russell West Wickham. Kind regards- Karen Hedges Acorn Customer Services

5つ星のうち5の評価

Great estate agents

Langford Russell were really easy to work with and communicative. Rob Griffin was helpful and made buying as smooth and as stress free as it could be. He gave good advice during the process.

2022年12月9日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thanks for the review- much appreciated . Karen Hedges- Acorn Customer Service

5つ星のうち5の評価

Rob got it through when all was against…

Rob got it through when all was against him, 1st class premium property agent - they get it done.

2022年10月5日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Nice to hear, thank you for leaving a review, glad the experience was all positive.

5つ星のうち5の評価

First Class service from a First Class team

"The market will decide on the price..." is not what you want to hear from an agent in a challenging sales environment, but this was the familiar response we got from several agents before we spoke to Langford Russell.

Buyers Sometimes have to be targeted/found and deals have to be put together.

I would like to say the most enormous thank you to Neil Louth and his fantastic team. Chris Salt, Steve Mullins, and Eddie Youds, were all simply amazing and so professional. Ultimately this led to the sale of our house in very uncertain times, we are extremely grateful.

Neil, treated our home as his own and that was more than we could’ve asked for, we believe that it absolutely contributed to us getting the perfect buyer for our house, and subsequently, with Steve Mullins persistence, it allowed us to exchange within 24 days.

Eddie Youds enthusiasm and passion for our house shone through when we first met and in our opinion, put the Beckenham branch and Langford Russell heads and shoulders above anyone else in the local area.

Having a direct dialogue with area manager Chris Salt was such a comfort, his guidance and insight and support were everything we needed and everything that took the pressure off us and allowed us to think clearly about selling the house.

We never had any doubt that Steve Mullins would get this completed, he was so proactive and reactive when needed to the sale process and again gave us such belief and confidence that this transaction would be successful and we really really can’t thank him enough.

Neil, your team offered a first-class service and delivered where I truly believe others would have struggled or worse failed.

We will certainly be encouraging anyone in the local area that is considering moving to speak to you all first and foremost.

2022年11月4日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank you Duncan, we really appreciate you taking the time to post such a favourable review. I am glad the experience was positive. Thanks for the kind words. Karen Hedges Acorn Customer Services

5つ星のうち5の評価

Really happy with the whole process…

Really happy with the whole process from Langford Russell, there are normally a few twists and turns therefore it was good to have Rob on board who provided constant updates and did his utmost to ensure everything continued moving in the right direction.

2022年11月2日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank you Mr Marston, we are really pleased you had a great experience with us and thank you for taking the time to post a review.

5つ星のうち5の評価

Really happy with the communication…

Really happy with the communication from Rob at Langford Russell. We were the buyers & found the process very smooth. Would highly recommended.

2022年10月19日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank you Anthony for leaving us a 5* review of your experience. I am delighted to hear that you were happy with the service you received from Rob at our West Wickham office . If we can help further please do let us know. Thanks. Andrew Roberts - Customer Relations Manager

5つ星のうち5の評価

Excellent communication and management of the sale.

Incredibly impressed with the level of service given by Langford Russell in Locksbottom, particularly by Jackie Ray and Stephen Whyte.

Both went over and above what was expected. Jackie, in particular, made sure that there was excellent communication throughout the sale. In a very precarious market, her guidance and advice were invaluable.

Highly recommend them (and already have done!).

2022年10月12日
自発的なレビュー
Langford Russell ロゴ

Langford Russell からの回答

Thank you Amira for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jackie and Stephen at our Locksbottom office . If we can help further please do let us know. Thanks. Andrew Roberts - Customer Relations Manager

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