Leisure Lakes Bikes - Leeds レビュー 

132
TrustScore 5段階評価の4.5

4.7

78 - 84 Crossgates Road, LS15 7NL Leeds, West Yorkshire, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Team allways very helpful with any questions , which i reeled of about 12 to Luke and what he couldn’t answer he asked another team member . the store is well stocked but not to cramped . This visit w... もっと見る

5つ星のうち5の評価

went to the York Road Leeds branch to get a new bike helmet. I had a rough idea of my head size , one of the staff asked if I needed help I said I was interested in a Troy Lee Designs A3 helmet. He he... もっと見る

5つ星のうち5の評価

Further to my 1 star review of the Bury store, Paul from the Leeds store (where I had bought my saddle originally) called me to try and sort this. He sent a colleague to the warehouse to find a sadd... もっと見る

5つ星のうち3の評価

Straightforward to buy on line from Ulverston branch at £1,100 off for Di2 carbon, hydraulic disc ORRO STC 2023 road model. Transferred to Leeds branch to collect while up visiting relatives in Harrog... もっと見る


企業情報

  1. 自転車屋
  2. 自転車修理店
  3. レクリエーション センター

当該企業による記述

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

当該企業による記述

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

連絡先

  • 78 - 84 Crossgates Road, LS15 7NL, Leeds, West Yorkshire, 英国

  • 0113 232 8483

4.7

優良

TrustScore 5段階評価の4.5

132件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 81%に回答しています

通常1週間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(132)

過去12か月のレビュー数: 1,342

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5つ星のうち5の評価

Very helpful and good service

Very helpful and good service. Ordered 2 coats on line to collect in store as issues with size previously. Promptly Informed that ready for collection, Helpful staff re fitting and other advice. No issues with returning and refunding the one that wasn't needed.

2025年4月2日
5つ星のうち5の評価

Fast and efficient service - Great Team in Leeds

I called in off chance with a puncture on my road bike. Despite being busy, the team whisked the bike off and fitted a new tube in no time at all getting me back on the road.

I took the opportunity to purchase a spare inner tube and tyre levers.

Very helpful and accommodating team in Leeds

2025年4月1日
自発的なレビュー
5つ星のうち1の評価

Would not recommend to anyone

Would not recommend to anyone. Ordered a bike for my son’s Christmas present weeks ago. Sales advisor steered us towards one in stock at another store to ensure it would be here in time. Told me would be in store 3 days later. Two weeks later not heard anything so popped in store. Assured by all staff they had ordered one from Holland and there was one at another store and not to worry. Phone me two working days before Christmas to inform me no bike and nothing they can do. I work in retail myself so I understand things happen but I’m extremely disappointed and my son is devastated. I wouldn’t believe a word the staff say and advise everyone to shop elsewhere.

2024年12月18日
自発的なレビュー
5つ星のうち5の評価

I had an issue with my bike purchased…

I had an issue with my bike purchased just short of 2 years ago. These guys at Leeds sorted the issue under warranty and when the the parts landed turned the bike round in the day.
They kept me informed of the progress at all times.
I know it's a bit of a cliché, but their service was above and beyond expectations

2024年10月14日
自発的なレビュー
5つ星のうち1の評価

poor ongoing support

The Bury branch of Leisure Lakes bikes were very good at selling me an electric Batribike in May 2021. Used the bike for 18 months , no problems but then due to health issues did not use the bike for about 18 months ( stored indoors and charged intermittently , my fault ). In May this year decided to use the bike but had problems with the battery which ran out fairly quickly. I called in the shop and asked if they could check it for me and was told matter of factly ---------“ no we haven’t got the equipment to check it “ They told me to contact Batribike which I did who were not great either at helping me. I also emailed Leisure Lakes asking if they thought this level of service was adequate and did not receive a response to this or a subsequent email. I ended up having to travel 20 miles to an independent bike shop who eventually sorted out my problem. I’m not sure what the moral of the story is, but I would certainly not recommend them based on my experience.

2024年5月15日
自発的なレビュー
Leisure Lakes Bikes - Leeds ロゴ

Leisure Lakes Bikes - Leeds からの回答

Hi Mr. Thornsby.
Apologies for this, there really is no excuse for that response.
I worked in a workshop for a decade and know some of the more obscure electric bike brands can be challenging, but there should still be an attempt to diagnose/resolve the problem and deal with any problems tactfully.
Also, it is very much not our style to ignore complaints, we usually try and respond to all emails. I will speak to the store to try and ascertain why there response was so negative/customer service lacking.
Sorry again for the poor handling of this issue.

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