レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
3.4
まあまあ
6件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great company to use
Great company to use. Any issues I've had they have dealt with quickly and efficiently. Great range of products too.
2026年5月2日
自発的なレビュー
Have so far had a positive experience…
Have so far had a positive experience with Lend a Brick. Have been able to choose the sets that I desire and understand the 3 month policy to be able to borrow larger sets. Look forward to building my next
2026年2月18日
自発的なレビュー
Lendabrick からの回答
Louise, thank you so much, this made our day! Really glad you're enjoying the service and that you've been able to find sets you actually want to build.
The 3 month policy for the larger sets is always worth the wait we promise.
Can't wait to hear what you build next, feel free to let us know!
The LendABrick Team
Very Limited Sets, Long Turn round times, Avoid
This is a great idea at first, however issues started arrising fairly quickly. I had signed up to borrow 1 piece at a time, but the turnround time from when Lend a Brick recieved my Lego back to when i was able to choose a new one was quite long at times up to 4 days. Then the selection i could borrow was very limited, I understood that once i had been a member for 3 months the selection would increase, however at 1 time there was only a choice of 25 sets that i could choose from and most of them were aged at 7years and below. As i was unable to rent a sent for over a week, i had paid for a subscription that i was unable to use therefore I had no option but to cancel my subscription. It seems Lend a Brick doesn't have multiple sets, I sent them a message asking for a Refund for the month i had been unable to obtain a Lego Set, i had no response for 6 days, so I sent them another message, they responded but they did not address the Refund Request.
I have now joined another Lego Group and so far the service is so much better.
2026年1月27日
自発的なレビュー
Lendabrick からの回答
Hi Karen, thank you for the detailed feedback, it's hard to read but genuinely useful.
You're right, in our earlier days our library was smaller and turnaround times were slower than they should have been. We've grown a lot since then, our set library is much bigger now including one of the largest Star Wars collections of any UK rental service, and we've improved our processing times significantly.
The refund request not being handled properly is on us and we're sorry for that. If you ever want to reach out at hi@lendabrick.com we'd like to make it right.
We hope you'll give us another shot one day. Things have changed a lot.
The LendABrick Team
Watch out for hidden shipping costs
Looks great on the face of it. Great idea when you consider the cost of purchasing lego these days. I subscribed to the middle plan which allows me to choose which set I borrow each month. What they don't tell you before you subscribe is that their sets are quite limited and the sets you'd actually want to borrow are mostly already on loan. Then there's delivery! They don't tell you anywhere that your £14.95pm doesn't include delivery. For that privilege you have to fork out another £4.95, which you find out after you've chosen your set and are all excited about building it.
2026年2月2日
自発的なレビュー
Lendabrick からの回答
Hi, thanks for the honest feedback and we're glad the concept appeals to you.
You're right that delivery isn't included in the subscription price and we completely understand the frustration if that wasn't clear enough before you checked out. It is covered in our FAQs but we hear you that it needs to be more visible upfront and we're looking at making that clearer on the pricing page.
Just so you know, Royal Mail Tracked 48 both ways for a LEGO set actually costs us more than the £4.95 we charge, so we absorb a chunk of that cost ourselves. We're not trying to hide it, we just haven't made it prominent enough and that's on us.
On the set availability, our library has grown significantly and we'd love to have you back to see the difference.
Drop us a line at hi@lendabrick.com and we'll make sure you get a set you actually want to build.
The LendABrick Team
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