Leveled Up Society レビュー 1,289

Leveled Up Society からの回答

2023年9月19日

Dear Mustafa,

Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you've experienced with your account platform. Your satisfaction is important to us, and we're committed to addressing your concerns.

Firstly, we would like to apologize for any confusion regarding the choice of your demo account platform. We understand how essential it is to have the right trading environment. Unfortunately, we reviewed your demo account history, and it appears that trading activity has occurred on the account, making it ineligible for a platform switch.

However, please know that we value your satisfaction, and if you haven't placed any virtual trades on the demo account, we would have been more than happy to assist you with a platform switch to an MT4 demo account with the same starting virtual balance. Regrettably, due to trading activity on the account, we are unable to make this change.

We understand that this situation may have been frustrating, and we appreciate your understanding. In the future, should you encounter any platform-related issues or need assistance, please don't hesitate to reach out to our support team. We are here to help and ensure you have the best trading experience possible.

Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding as we work to improve our services.

Thank you for choosing Leveled Up Society, and we look forward to assisting you with any future trading needs.

Best Regards,
Leveled Up Society Support Team

Leveled Up Society からの回答

2023年9月19日

Dear Johan,

We appreciate you taking the time to share your feedback with us, and we're truly sorry to hear about your disappointment with our services. Your satisfaction is our priority, and we're committed to addressing your concerns.

After carefully reviewing your simulated account history, we observed that your Simulated Account experienced a breach due to your virtual equity falling below your virtual balance. We understand that this may have caused frustration, and we sincerely apologize for any inconvenience this may have caused.

To ensure that we respect your preferences, we have promptly removed you from our emailing list for any future communications.

At Leveled Up Society, we continuously strive to improve our services, and your feedback is invaluable in helping us achieve this goal. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our support team. We're here to help.

Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding as we work to enhance your experience with us.

Thank you for choosing Leveled Up Society, and we hope to have the opportunity to better serve you in the future.

Warm regards,
Leveled Up Society Support Team

Leveled Up Society からの回答

2023年9月19日

Dear Mahdi,

We hope this message finds you well. We would like to extend our sincere apologies for the payout delay you've experienced recently. We understand that receiving your funds in a timely manner is of utmost importance, and we deeply regret any inconvenience this delay may have caused you.

Rest assured that we are fully aware of the situation and are actively working around the clock to address and resolve this issue promptly. Your request for a payout is important to us, and we are committed to ensuring that you receive your funds as soon as we have successfully sorted out the matter causing the delay.

We genuinely appreciate your patience and understanding during this challenging period. Your trust in our platform is invaluable to us, and we are dedicated to providing you with a smoother and more efficient experience moving forward.

If you have any further questions or concerns, please do not hesitate to reach out to our support team. We are here to assist you every step of the way.

Once again, we apologize for any inconvenience you've faced, and we thank you for your continued support and patience.

Warm regards,
Leveled Up Society Support Team