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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Leximoto milano 125 I was one off people that exhausted was dragged and ripped off while riding was not informed about recall took to a local garage fixed exhaust but said would have problem as the ex... もっと見る

5つ星のうち1の評価

Never ever buy lexmoto scooters. I bought aura 125 in oct 2020 from London motorcycle and scooter. 1. Exhaust rusted after 2 months 2. Changed indicator switch frequently 3. changed rear ind... もっと見る

企業が回答しました

5つ星のうち5の評価

Got 2 x 2021 Lexmoto Milano Scooters, one for me & one for the wife Kept up the service and all good, great scooters. Couple of teething issues that were all addressed swiftly under warranty, OK o... もっと見る

企業が回答しました

5つ星のうち5の評価

Love this bike. However there is a small detail that is unsatisfactory, the Voge tank emblems are peeling and it did this from day 2 of my ownership. The supplier P & A Motorcycles Ltd of Widnes have... もっと見る

企業情報

  1. オートバイ販売店
  2. バイク ショップ

当該企業による記述

Lexmoto is the number 1 learner legal bike brand in the UK! We're changing perceptions of Chinese motorcycles by offering quality, reliable models and backing them with UK dealers.


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2.1

期待以下

TrustScore 5段階評価の2

436件のレビュー

5つ星
4つ星
3つ星
2つ星
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2.1

すべてのレビュー

(436)

過去12か月のレビュー数: 5

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5つ星のうち4の評価

Lexmoto Cypher Experience

So I purchased a lexmoto cypher due to good reviews and I must say its a great little bike. Only issue I have is I don't have a dealer in distance from my house so won't be able to service it. I will have to get a van and take it to a dealer. On top of this they don't tell you is that it needs to be serviced about 6 times a year. After 6 weeks 300 miles dealer says it needs a service at 80 pound. Then again 4 months 80 pound then 4 month 80 pounds then the process continues to keep warranty. They apparently check brakes, tyre pressures, wheel nuts, battery and check motor/belt. So van to take it into London to get serviced is gonna be 80 pound for day plus fuel then service 80 pound then ulez charge that's over 185 pound every 4 months plus extra service after 300 miles 6 weeks. 740 a year x2 is 1480 thats nearly the price of a new bike just to keep warranty for 2 years. 😳. Might have to wing it and just service it myself and take a chance. Like I said before so far 19 miles in it seems like a great little bike

2023年9月4日
自発的なレビュー
5つ星のうち1の評価

Avoid at all costs

Absolute crap, lexmoto Titan E5 not quite 2 years old and now a non starter, battery dies within a week, spark plug has blown out of its chamber more times than I can count and now by the looks of it it’s a whole new engine just so I can screw in a spark plug that doesn’t blow out every two minutes thanks lexmoto for selling me a very expensive garden ornament!

2023年9月3日
自発的なレビュー
5つ星のうち1の評価

TOTAL EXCREMENT

variety of parts ordered, one was missing and another duplicated, sent a replacement (£7 part) but courier lost it and they refused to send another until the courier had completed their investigation, meant the bike was off the road, in bits and in the way for a week for a £7 part, not willing to help assist or do bugger all to help and no satisfaction calling to shout at them as they're charging YOU for your call

2023年8月8日
自発的なレビュー
5つ星のうち5の評価

The starter switch in the middle of the dash board

I have a lexmoto aura 125cc e5 22 plate the battery went dead.i have changed battery but I cannot get the main switch in the middle of the bike to go green when I press the keyless fob what can I do does this bike have a immobiliser on it if so how do I turn it off in case its that

2023年8月17日
自発的なレビュー
Lexmoto ロゴ

Lexmoto からの回答

Hello Chris, very sorry to see you are having some problems. Your best route to getting back on the road quickly will be to contact your nearest dealer. They should be able to quickly plug in to the bike and get to the cause of the issue. You can locate a dealer via the link below:

https://www.lexmoto.com/dealers.php

Regards, Ewan

5つ星のうち5の評価

I would like to make a special mention…

I would like to make a special mention to Paris at customer services for the quick response on every email and for being so understanding and professional. Has helped me alot and honestly without the service i received I may not have the bike now. So I appreciate all the help and support. I would buy another based on this service for aftercare. Thank you

2023年8月17日
自発的なレビュー
5つ星のうち5の評価

I have a lexmoto arua 125 70 reg the…

I have a lexmoto arua 125 70 reg the start relay as no power to it so it not true scooter on and when going to stay it clicking and make my key flash what could be my problem Mr Trevor Hogg

2023年8月17日
自発的なレビュー
Lexmoto ロゴ

Lexmoto からの回答

Hello Trevor, Sorry to hear you are having an issue with your bike. Without being hands-on with it this is not something we can diagnose. If you get in touch with a local dealer via the link below, they should be able to help you get back on the road:

https://www.lexmoto.com/dealers.php

Regards, Ewan

5つ星のうち1の評価

I have a lexmoto lxr 125

I have a lexmoto lxr 125 . It's a 2019 model . It's always been garaged only used in the dry . Only done 1650 miles and the ignition packed in . Lexmoto won't repair as over 3 years old . They don't have the part in stock ,neither does any other store online that ive found . Some have been recalled for fault but seemingly my year was OK. Is ok to pack in with 1650 on clock ?. Now I have a bike that looks nice but a rather expensive ornament . I'm an older rider 53 and I've never had a bike ignition fail at under 2000 miles .even mz was a lot more reliable back in the day .
Reply...
If as you say in your comment that mine was not a faulty lockset then why is did it start going fault at around 1300 miles ? So what your saying is this is exeptable mileage for it to pack in ? As I said in previous comment I have never had this problem before with any other make of bike and just because I serviced my bike at a local garage as my nearest lexmoto dealer is over 50 miles away since our local one shut down during covid . I wouldn't mind if I could just go and buy another but I can't get one anywhere.

2023年8月15日
自発的なレビュー
Lexmoto ロゴ

Lexmoto からの回答

Hello John,
We are honestly very sorry to see that you have not found our Aftersales service to be up to your expectations.

It is vital that we ensure all our customers fairly and equally. This means that offering warranty service to a vehicle without any service history and over two years past its warranty expiration date is just not something we - or any other brand could reasonably be expected to do.

To add a little context and answer some of the points raised in your review I have also added some additional information below:

Though some locksets where indeed faulty, your vehicle was not one of this batch and the problem was not subject to recall.

The part is out of stock due to a shipping and transport delay outside of our control, it is due to be with us shortly. If you click the stock alert button in the listing you will get a reminder as soon as it is available to order.

Regards, Ewan.

5つ星のうち1の評価

Lexmoto Motor Bikes: A Sinking Ship of Quality Issues and Deserted Dealerships

Lexmoto, once regarded as a promising option for budget-conscious motorbike enthusiasts, has now become synonymous with disappointment and frustration. The brand's glaring quality issues and lack of support have led to a mass exodus of dealerships, leaving owners stranded without recourse.

From the outset, Lexmoto motor bikes seem appealing with their affordable price tags, but this enticing facade quickly fades as inherent faults begin to manifest. Reports from numerous owners I’ve connected with online reveal a laundry list of issues, ranging from engine troubles, electrical malfunctions, to subpar build quality. The dream of owning an economical bike swiftly turns into a nightmare as these faults rear their ugly head.

The alarming problem, however, is not just the presence of inherent faults, but the deafening silence from the company when it comes to providing support to affected owners. Numerous complaints to dealerships and the company itself have fallen on deaf ears, leaving owners without any recourse for repairs or replacements. I have asked for my complaints to be out to the CEO only to be told that they don’t want to be troubled with ‘day to day complaint issues’. This lack of responsiveness has caused many dealerships to abandon their association with Lexmoto, unwilling to deal with the mounting dissatisfaction and the fallout of frustrated customers.

In emails, the company's acknowledgment of these quality issues only adds insult to injury. Instead of taking swift action to rectify the problems and reassure their customers, Lexmoto seems to want to turn a blind eye to the growing discontent.

The inherent faults and lack of support for owners are not just minor inconveniences; they pose significant safety risks and financial burdens for those who invested in these motorbikes. I’be been stranded on the A19 many a time because the bike just stopped; this is a busy road and it’s pure luck that there has not been a major accident! From a mere inconvenience to complete mechanical breakdowns, Lexmoto owners are left to bear the brunt of the brand's inadequate manufacturing and support practices.

Lexmoto motor bikes have squandered their potential and left a trail of disappointed riders in their wake. Dealerships are fleeing in droves due to the company's failure to address quality issues, and the lack of support for owners once these problems emerge is deeply disheartening. If you value your safety and investment, it's best to steer clear of Lexmoto and seek out other more reputable options in the market

Edit to the response below; my bike has been serviced. I have the records. The dealer is no longer associated with lexmoto. I will publish photos of their comments about the brand. The alternative that lexmoto signposted me to, in North Shields (bear in mind my bike will not start) has advised me that they too are no longer linked as dealers of the lexmoto brand.
Lexmoto; simply replying with unhelpful information does NOT constitute support!! 🤷‍♀️

I’ve had to provide further evidence to Trustpilot to show I bought a lexmoto bike; I’ve done that. Wish there was a way of uploading here.

Lexmoto have sent us to two dealers and both have told us they no longer support the brand due to customer complaints and lack of support. How did Lexmoto not know that these two companies were no longer working with them???

Because the bike was bought from a company that is no longer partnered with them they are refusing to support with issues the bike has - but it seems to me there will be a good few dealers who cease to be in their list!

2023年7月27日
Lexmoto ロゴ

Lexmoto からの回答

Dave, Very are genuinely very sorry to read your version of events, as it is very much at odds with the communication we have on file.

We can not agree with your assertion that Lexmoto is some sort of terminal decline. This is just not borne out by sales figures or any other industry metric. Your review does not mention any evidence of this, so we would be very keen to see how you reached this conclusion. We also can not agree with your experience of ‘deafening silence from the company’. Our records show considerable correspondence between us, with most responses sent from us same day.

Your vehicle is with an independent garage, not a Lexmoto dealer, and our understanding is that they do not have the requisite expertise to resolve your issue. Due to this you have asked us to somehow engage with them at distance and fill this expertise gap. We feel certain that this is not a service that any brand would consider offering.

As per the terms of your warranty, we have repeatedly advised you that you that to receive assistance you just need to attend a Lexmoto dealer, after ensuring that your service records are up to date. Despite several requests on our part we have been unable to secure these to help you on your way.

Dave, like you we re bikers too, and will always help where we can. But it is fair that we ask you to follow the terms and conditions of your warranty. Our warranty Team are still happy to engage with you as before and assist you, but this must be within reasonable expectancy.

Regards, Ewan

5つ星のうち5の評価

Hi can anybody help me

Hi can anybody help me , I've just bought a lexmoto valiant , super little bike no problems , however it never came with an owners manual , can anybody point me in the right direction thanks

2023年7月10日
自発的なレビュー
5つ星のうち1の評価

Avoid this company

Bought a Titan 125 from a dealer. Kept up with every service. Had a plethora of issues including waiting weeks for parts after my bike was recallled and it cost me over £100 a week to get to work and back again. Now yet again i have more issues and can I go back to the dealer? No as they’ve closed down and the only three garages within a 30 mile radius refuse to deal with lexmoto unless you bought the bike from them as all three garages have agreed they’re a pile of Chinese tat. (They’re words not mine). How do I fix my bike?? Without travelling 40 miles? Also this has been flagged for containing illegal content? There is nothing in my review that is untrue and the reply from Lexmoto shows they are happy to not address the issues with their products which require me to find a garage to fix them. You can’t flag a review because you don’t like the content. Freedom of speech is allowed and Trustpilot should realise this and not hide what the business owners don’t agree with.

2023年5月18日
自発的なレビュー
Lexmoto ロゴ

Lexmoto からの回答

Hello Helen,

Very sorry to see that a dealer has fallen below your expectations here. As all of our dealers operate entirely as independent sole traders, our influence here will be limited in some areas. I can see that you have already engaged with our Aftersales Team, who should be able to help you resolve this. If you have any other ongoing issues, please respond to our team directly.

Regards, Ewan.

5つ星のうち5の評価

Love this bike but some things aren't very sticky

Love this bike. However there is a small detail that is unsatisfactory, the Voge tank emblems are peeling and it did this from day 2 of my ownership. The supplier P & A Motorcycles Ltd of Widnes have tried to get me a replacement emblems but Voge UK have not provided such and suggested to glue them down. I'd prefer to have a new emblems and not run the risk of glue damage on the tank .

2022年10月15日
5つ星のうち3の評価

I bought two Lexmotos brand new for my…

I bought two Lexmotos brand new for my sons, one is a 125LXS and the other is the naked 125, I forget the name. Both have been excellent but the LXS has a very bad design fault with the stand. Basically it is too erect meaning putting it down on anything but absolutely flat ground risks it toppling over. I think this is an inherent issue as the left hand handlebar bracket is always out of stock. Last night it was parked on almost flat ground and my son stepped away from the bike and it toppled before he could catch it, now needs a handlebar bracket, clutch lever and the gear shifter is bent. The bike was off the road for three months after a light accident in October broke the left hand side handlebar bracket and it was out of stock for three months! He couldnt ride the bike and he effectively lost 3 months worth of insurance (£1600 for the year)
Parts for these bikes have generally been good apart from this bracket.
I really need Lexmoto to come up with a fix for this stand issuer on the LXS, Please help!

2023年4月27日
自発的なレビュー
Lexmoto ロゴ

Lexmoto からの回答

Hello Gavin,

Really sorry to see you have not had a good experience so far. Having checked with our Warranty Team I can see that to date we do not have any other instances of this on file. However if you are in any way unsure, please contact your nearest dealer. They can check that ill is as it should be for you.

I can see that our Customer Service team have also responded to you regarding this. If you need any other assistance or queries, please respond to them directly and we will come back to you as soon as we can.

Regards, Ewan

5つ星のうち4の評価

Hi ..

Hi
I have Lexmoto LSM 125 it’s 2022 model . I am facing problem that is speed gets drop automatically . This happens when shifting gear . Speed comes to zero . Then again need to start from zero

2023年4月9日
自発的なレビュー
Lexmoto ロゴ

Lexmoto からの回答

Hi there Dev, Sorry to see you are having problems. Your best route to a quick resolution will be to contact your nearest Lexmoto Dealer. They will be able to arrange for any warranty replacement parts required and get you back on the road very quickly.

To locate your nearest dealer, please use the link below.

https://www.lexmoto.com/dealers.php

Regards, Ewan.

5つ星のうち1の評価

I brought lexmoto enigma 125.second…

I brought lexmoto enigma 125.second hand 8000miles. 69plate.2-3year old. The frame snapped as I was driving on the roundabout over a small pot hole. My bike now is in 2 parts just just plastic and wires holding. I never knew mopeds can do that. Never buy an other lexomoto again.

2023年3月15日
自発的なレビュー
5つ星のうち5の評価

Hassle free purchase and support from…

Hassle free purchase and support from my local dealer.

2023年2月21日
Lexmoto ロゴ

Lexmoto からの回答

Hey there Simon, glad to hear your purchase went well, we will feed this back to your dealer. The Detroit has been a big favourite of mine in the Devon lanes this year. If you need anything, just drop us a message at the link below:

https://www.lexmoto.co.uk/contact.php

Regards, Paris

5つ星のうち5の評価

Great and very nice

2023年2月17日
Lexmoto ロゴ

Lexmoto からの回答

Hi Adrian, Thanks for your five star review ! The LXR continues to be an ongoing for success for us and it is great to hear back from happy riders. Regards, Ewan.

5つ星のうち4の評価

The bike is gorgeous

The bike is gorgeous. Looks like a 600. Love it. My friend and I both bought one, mine had issues with the HT lead in rain cut out engine, 350miles, shop fitted upgraded ones no probs. His had same lead issues, he has a prob with gear selector sensor now it's not reading correct gear on dash, shop said sort it on next service no probs, 2 yr warranty, shop has been great. Superbikes of derby. Would recommend. I always look at bike and think little stunner. Accept it for what it is and enjoy it, best looking 125 out there. I'm buying a bigger bike when pass test but this is going to be my commuter, great on fuel well over 80mpg. I would like to add the superbike shop in derby went above and beyond by picking my mates bike up and fixed at no cost to themselves and it was 0ver 20miles.

2023年1月29日
自発的なレビュー
Lexmoto ロゴ

Lexmoto からの回答

Frank, thanks for your great review ! Like you I used a Lexmoto for commuting daily and the fuel economy is great. We really appreciate your feedback too. Regards Ewan.

5つ星のうち5の評価

Everything fine..told real truth

Everything fine..told real truth about product.no real negative comments necessary as item is perfect for my use

2023年1月25日
Lexmoto ロゴ

Lexmoto からの回答

John, We try hard to develop both our bikes and our customer service, so its great to see your five-star review. thanks !

Regards, Ewan

5つ星のうち5の評価

Good customer support

Good customer support, quick response to queries

2023年1月17日
Lexmoto ロゴ

Lexmoto からの回答

Hello Ian,

Many thanks for your five star review. We do try hard to ensure we engage as meaningfully as possible with our customers. Regards, Ewan.

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