Linley & Simpson レビュー 

Great service. Got the job done and made the process easy.

Tamsyn has been an absolute star. Dealing with our enquiries swiftly and efficiently. Thank you!

(Review for the Wetherby branch)

Rebecca Tyler was absolutely amazing in the viewing. She was so personable, informative & reassuring.

Hannah Stewart dealt with our calls & ensured that the move was quick and easy. I asked copious amounts of questions to which she was entirely reassuring to answer & always had the answer!

Would highly recommend this branch.

We rented with Linley and Simpson for two and a half years, and they were often slow to fix issues. They had a portal for reporting repairs, and would usually respond to the initial report within a day or two, but only to ask if we’d tried an obvious fix. They would then take longer to respond to any subsequent messages.

Our experience was typified by a few examples.

Firstly, our boiler frequently lost pressure. We reported the issue, and were asked if we had tried repressurising it ourselves (despite making clear in the report that the issue was the fact we had to do this daily). Eventually, they sent someone round who told us that he could partially fix it but it would need a new control panel for a permanent solution. A month later the boiler fully broke down, leaving us without hot water or heating for 6 days in January. L&S sent someone round the day after we reported this, who advised a new control panel would be needed. We rang L&S 3 times to ask when this would be fixed, before they put in touch with the landlord directly. 3 days after this, someone was sent to repair it. 2 days later, L&S sent us a follow up asking if the problem had been sorted.

We enquired about a partial rent refund for this period, and were told we’d need to submit a written request to put to the landlord. We did this, and chased several times, but never got a landlord response. We asked about it as part of the deposit return and were advised to chase it separately. We did, and never received a response from L&S.

We also had several issues with our washing machine, which was tucked in a kitchen cupboard and was therefore difficult to access the back of ourselves. This broke in early December, and we submitted a report to L&S. They asked if we had tried draining it and cleaning the filter, which we had (and said so in our report). We didn’t receive a further response for a week, so chased and were told they had deprioritised it as it was the run up to Christmas. We rang 3 times after Christmas, and they eventually sent an engineer to fix it (some of our clothes had got caught in a pipe at the back). It broke again a month later, and we reported it. This time it was fixed within a week but we were charged £50 for the call out, as it was the same problem. The invoice was issued to us within an hour of the problem being fixed, marking an impressive improvement in efficiency.

Some other issues were dealt with more quickly (overpayment in rent returned, leak in the bathroom and allowing us to replace a broken bed ourselves), but others were also fairly slow (e.g. a couple of months to sort some damp in the kitchen).

The end of tenancy and deposit return was dealt with efficiently, with some small deductions - £65 for cleaning (we’d paid a separate company for a professional clean but they’d missed a few spots) and £85 to remove a sofa we left.

Overall we often felt frustrated and let down by the service provided, and wouldn’t recommend renting with Linley & Simpson.

Brilliant service throughout.
Huge thanks to Eva, Molly, Laura and the rest of the team who answered many of our questions throughout the buying process.
A really stressful process made a lot lighter by the transparency and helpful communication from Eva and the team.
Lizzie and I were extremely pleased and it felt like everyone pulled in the same direction to get things over the line.
Huge thanks to Laura for making sure our exchange got pushed through on a Friday evening too, which relieved us of plenty of stress too.
Many thanks!
Max and Lizzie

Liam let my property in about a week! Very speedy and always kept me in the loop.

I am relatively pleased with the service provided by the agency. They are very helpful with the procedures and all the certification etc.

Sophie Davies is amazing. She replies almost immediate and she is always helpful.

The only reason that I don't give a 5-star review is because I keep having utility bills problems that need special attention.

Ollie was fantastic, so polite and professional!

Good experience using Linley & Simpson for finding our new flat! Jada is very helpful!

Nicole has been extremely helpful in dealing with repairs to my rental property. She has arranged for quotes, dealt with the contractors and has always kept me informed on the progress of the work. An excellent service, thank you Nicole.

During my recent trauma with a bad water leak in the bathroom the staff at Linley & Simpson were very helpful and I had a plumber and electrician visit and put everything right in no time. However there is staining in the living room from the bathroom floor and I hope to have that attended to in the near future .James was my first contact. he is very helpful

This time the agent, James Ang is very helpful, prompt response and good job has been done. Thanks a lot!

George Jones met with us to show us the property and he was an absolute star - he was delightful, had a mine of information and was able to answer all our questions. What a lovely man to have met in our hunt for a perfect new home for Mum - Thank you George - you are a legend and I will let everyone know who to go to if they are looking for a great rental experience.

Kirk was outstanding throughout the entire process and is a real asset to Linley & Simpson. He was knowledgeable about everything I asked, kept me informed every step of the way, and successfully secured a tenant for my property within just three days of it being listed. Thank you, Kirk, for your professionalism, communication, and excellent service.

Nicole did a great job for us sorting out a leak to the bathroom sink that the tenants had misreported, persevered to find the best/ most cost effective plumber for us to get the job done.

Paula Dunham did a great job in keeping me informed and liaising with our Landlord. The whole process went smoothly as soon as the "go" decision was made. I am more than happy with the service Paula provided,

Regards

Ian Biggar

Thanks to Nicole Stanley for all her professional help with my property.

Extremely disappointing experience with Linley & Simpson.

During my tenancy I experienced a serious leak at the property which caused damage and resulted in repeated repair visits, disruption, and having to repeatedly chase issues being resolved. I had to deal with contractors attending the property multiple times, damage and mess caused during the repair process, and the impact this had on my home and personal belongings.

The situation caused a significant amount of stress and disruption throughout my tenancy, not only due to the leak and the ongoing remedial works, but also due to the way the matter was handled afterwards. I had to take time off work on multiple occasions to accommodate appointments and repairs, while also dealing with the disruption of having works carried out in my home.

Following the repair works, I was left dealing with dust, dirt and damage from the works being carried out, which added further stress and inconvenience.

At the end of the tenancy, I was presented with significant checkout charges which I disputed. This included professional cleaning charges that I did not agree with and requested evidence to support, including invoices, receipts, photographs, contractor information and a breakdown explaining how the costs had been calculated.

Despite responding to every communication and actively trying to resolve the matter, I felt that my concerns were not properly addressed. Instead, I repeatedly received payment demands while still waiting for supporting evidence relating to the charges being claimed.

I was also repeatedly told that I had not responded, despite having a clear email trail showing that I had replied throughout. This made an already stressful situation even more frustrating.

My experience was that the focus appeared to be on demanding payment rather than fairly discussing the issues raised and reviewing the evidence provided.

I would strongly recommend anyone renting through Linley & Simpson to keep detailed records, photographs and all correspondence, and to thoroughly document any issues during the tenancy.

Excellent service. Kelly arranged the lock replacement in a very short time. She stayed in contact with me from start to finish to make sure the job was completed successfully. Very friendly and professional service.
Thank you Kelly