Poor Customer Service. Their website made an error which resulted in the labels for my bottles not being ordered or dispatched. Instead of just sending these out to me they insisted it... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
The kitchen soap/detergent/antibac set looks great and is good quality. have seen others where the brass tops are light and flimsy but these are robust. I initially gave 4 stars believing there was... もっと見る
High-quality storage at great price! Having researched so many different options from the high street, I stumbled upon Little Crafts London. I was initially worried the quality wouldn't be great becau... もっと見る
Wonderful service! The frosted amber glass soap dispensers with black marble stand are beautiful. They arrived promptly and were well packaged so as to prevent any potential damage in transit. I would... もっと見る
企業情報
当該企業による記述
Little Crafts London is an independent online homeware brand proudly based by the Kentish seaside. We specialise in eco-friendly home and kitchen essentials that blend sustainability with timeless style. Discover our thoughtfully curated collection of refillable amber glass bottles, eco-conscious kitchen storage, and modern home organisation accessories. All our amber bottles are crafted from recycled glass and finished with our signature minimalist vinyl labels, designed in-house to elevate any space. Whether you're looking to reduce plastic, organise your pantry, or create a more considered home Little Crafts London makes it easy to live beautifully and sustainably.
連絡先
Unit 154 Maple Leaf Business Park, CT12 5GY, Manston, 英国
- info@littlecraftslondon.com
- www.littlecraftslondon.com
4.4
優良
295件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 80％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My second purchase
My second purchase, very simple ordering system, everything arrived within a couple of days, beautifully packaged and in excellent condition.
2024年10月21日
自発的なレビュー
Regular Customer
I have ordered from Little Crafts a few times, thier producs are great, never an issue with delviery.
2024年10月30日
自発的なレビュー
Beautiful products
2024年10月24日
自発的なレビュー
High-quality storage at great price
High-quality storage at great price! Having researched so many different options from the high street, I stumbled upon Little Crafts London. I was initially worried the quality wouldn't be great because the price was a fraction of what some of the high street retailers were charging but how wrong was I? I've loaded up our pantry with a mix of jars and scoops - so delighted I found you guys.
2024年10月28日
自発的なレビュー
Great shop
Found these guys by chance online and their catalogue of products is very impressive - the design is really sleek the quality is good also.
2024年10月18日
自発的なレビュー
Lied to by customer service to ensure purchase
Ordered as a gift and reassured invoice would not be included with parcel. As soon as order placed, told invoice had been included and parcel could not be recalled. Told to ask gift recipient to ‘refuse’ or return’ parcel if I didn’t want them to see invoice!
2024年10月23日
自発的なレビュー
Little Crafts London からの回答
Hi Kim,
I sincerely apologise for the experience you’ve had with us and for the misunderstanding regarding your order. We value every customer’s trust and take feedback seriously. I understand how frustrating this situation has been, and I regret that we didn’t meet your expectations this time.
It seems there was miscommunication about the inclusion of the invoice, and for that, I am truly sorry. As soon as this issue was brought to our attention, we took immediate steps to divert the parcel to a collection point to avoid further inconvenience. Once the package is returned, we will process a full refund for you.
We are committed to improving our processes and ensuring that situations like this don’t happen in the future. If you would like to discuss this further or need any additional assistance, please feel free to contact me directly at info@littlecraftslondon.com
Best wishes,
Megan
LOVED OUR GLASS BOTTLES GOING TO BUY MORE
LOVED OUR GLASS BOTTLES GOING TO BUY MORE!
AND WAS A GREAT CUSTOMER SERVICE.
2024年10月8日
自発的なレビュー
Glass bottles with black matte pumps
Lovely products and excellent quick delivery. Very happy with my purchase.
2024年10月15日
自発的なレビュー
Happy customer
So happy to have purchased from
Little Crafts London.
Items are well made, the delivery was super quick as well. 10/10 thank you. Will definitely be buying from them again.
2024年10月4日
自発的なレビュー
Looks nice but not practical
Hand soap pumps look very nice, however pump mechanism is poor and dribbles soap down the front of the bottle after each use.
Disappointed with my £40 order
2024年10月11日
自発的なレビュー
Little Crafts London からの回答
Hi Greg,
We’re sorry to hear about your experience and wish you had reached out before leaving a one-star review. We would have been happy to assist you promptly. While we strive for quality, unfortunately, a few pumps may occasionally have issues despite our best efforts. We always resolve this, we do have two methods of contacting us via our website "contact us page" or via email info@littlecraftslondon.com.
Thank you again for your order,
Little Crafts London
Beautiful soap glass refill bottles
Beautiful soap glass refill bottles. Great comms, packaging and delivery
2024年10月8日
自発的なレビュー
Unique & Great Quality
I was fortunate to come across this company in my search for a unique, stylish, good quality tea, coffee and sugar caddie set.
When they arrived in good time, I was very pleased with my purchase.
Great customer service too.
Would certainly use this store again.
2024年10月8日
自発的なレビュー
I’ve made coupe of orders from Little…
I’ve made coupe of orders from Little Crafts London and would always recommend them. The quality of the products is amazing and they are always really well packaged.
2024年10月12日
自発的なレビュー
Beautiful products
Beautiful products. Love my bottles and jars, make my kitchen look more stylish and homely. Great customer service. Will be purchasing more!
2024年10月9日
自発的なレビュー
good quality products
Excellent good quality products - would definitely recommend
2024年10月1日
自発的なレビュー
Beautiful bottles!
These gorgeous bottles have alevated my kitchen counter! They are functional and elegant. Meets every expectation.
Delivery was swift. I have ordered more for my bathroom. I will absolutely make furure purchases!
2024年10月4日
自発的なレビュー
Absolutely fantastic service.
Absolutely fantastic service.
My order was delivered within 2 days and very well packaged.
The tray I ordered is well made and sits perfectly on my worktop.
Very happy customer.
2024年9月30日
自発的なレビュー
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