After visiting the showroom at Rugby and falling in love with a cabin there, we came home, read reviews and then ordered the exact cabin we had viewed. Our cabin was finished on 26 July. Sadly, the fi... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After a-bit of a hiccup with my order I now have my cabin. After David took over there were no problems the team of builders were amazing with no mess and the electrician was in and out in no time.... もっと見る
Log house delivered and built last week. The work ethic and craftsmanship was first class. Roland and his crew did I superb job. The process from ordering in Cumbernauld was straightforward and ea... もっと見る
Absolutely stunning service from A to Z. Great customer service with really helpful staff. Cabin arrived in time with builders crew. Absolutely fantastic guys. Got the job done in few days. Brilliant... もっと見る
企業が回答しました
企業情報
当該企業による記述
Loghouse is the UK's only one-stop premium timber building specialist — offering three distinct construction types under one roof: traditional Log Cabins, Modern Hybrids with a striking steel-finish exterior, and Structural Insulated Panels (SIP) for the highest energy efficiency available in a garden building. Unlike any other supplier in the UK, we don't just deliver a structure and walk away. Every Loghouse build comes with our complete package — fitted kitchens, bathrooms, solar panels through our LIME energy partnership, EV smart radiators, full electrics, laminate flooring, and professional paint finishes. One company. One invoice. One warranty. Our cabins are built from 45mm premium Baltic timber — nearly double the industry standard — fitted with German Schuko uPVC windows, and backed by a 10-year warranty on fully insulated builds. We own our factory in Europe, which means you pay factory-direct prices with no middleman markup, and we include foundation work, assembly, and installation as standard. Whether you're creating a home office, a holiday let, a residential annexe, a garden gym, a wellness retreat, or a glamping pod — we design, build, deliver, and fully finish your space from the ground up. Visit us at one of our two UK showrooms — Glasgow (Cumbernauld) and Rugby — where you can walk through full-size display cabins, see real finishes, and talk to our team in person. No pressure. No renders. Just the real thing.
連絡先
Virginia House, 62 Virginia Street, G1 1TX, Glasgow, 英国
- 03309127867
- sales@loghouse.co,uk
- www.loghouse.co.uk
4.2
ほぼ満足
22件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 66％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Terrible experience.
Lack of communication is a major problem for this company's Glasgow branch.
5 months from starting installing to it being finished is nowhere near what we were sold.
Installing lesser spec windows and doors which are clearly stated in their catalogue as "this is what our competitors do".
All nice and pleasant when looking at their products, but once you pay, you're ignored and not treated as a customer.
Delivered the kit, and within 5 minutes, they are on the phone demanding the balance.
There was so much wrong with our dealings with this company, we'll not recommend them to anyone.
Our complaints eventually went to the owner in Ireland, which I had to initiate as Glasgow branch kept saying "it's out of their hands", who, after a few messages back and forth we were lead to believe the Glasgow branch would get it sorted. Alas, we were wrong as they dragged their heels and took another 2 months to get the windows that were advertised. Yet, still no update or replies from my emails/messages asking for an update.
The overall dealings with the Glasgow branch are not good, but this is down to Eddie, their so called "customer care manager". We think they'll need to get a person that actually does care.
Who, incidentally, thought he could give us a meal voucher and all would be ok.
So, our opinion is a very honest review on our experience with this company.
We would not recommend them to anyone.
If we could give this a minus star rating, we would.
2026年5月16日
自発的なレビュー
Loghouse からの回答
Thank you for taking the time to leave your review.
First of all, we sincerely apologise for the frustration you experienced. We fully accept that the delays and communication during parts of your project did not meet the standard we aim to deliver.
However, we do feel it is important to provide some additional context for anyone reading this review.
A project of this size involves several independent manufacturers and suppliers. The timber structure, windows, doors, roofing materials and many other components are produced by different specialist companies. Occasionally issues arise within that supply chain, as they do across the construction industry, and unfortunately your project was affected by this.
Despite this, we did not walk away from the project. We supplied the correct upgraded windows, completed the outstanding works and, as a gesture of goodwill, provided you with a complimentary gift voucher, even though we were under no obligation to do so. We simply wanted to acknowledge the inconvenience and do the right thing.
We are disappointed that the final rating reflects the journey rather than the finished product. We would kindly ask you to upload photographs of your completed cabin to this review so people can judge the quality of the final build for themselves. We are genuinely proud of the finished result.
If you believe our customer service deserved criticism, we respect your opinion. However, we feel that should be considered separately from the quality of the building itself, which was ultimately delivered to the specification agreed and finished to the standard expected of a Loghouse product.
We are constantly improving our processes and have already made changes following your project to improve communication and project management.
Once again, we apologise for the experience you had. We appreciate your feedback and genuinely wish you many years of enjoyment from your new Loghouse building.
Great experience from start to finish
I don't usually leave reviews but felt I had to for the Loghouse team. We’ve been wanting a garden room for years but kept putting it off because of the hassle of finding a decent builder. Glad we went with these guys in the end.
The communication was spot on, no chasing them up for dates, they just kept us in the loop the whole time. When the build day actually came, the team just got on with it and left everything tidy, which I really appreciated. The cabin itself is lovely, smells amazing (that fresh wood smell!) and feels really sturdy. It’s actually warmer than our conservatory! If you're looking for a stress-free way to add a bit of extra space, I’d highly recommend them
2026年4月13日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。