We arrived at our given timeslot 9am collected our car back at 5pm does not take 8hrs for a service, when they found it. When our car war dropoed off it was clean inside out including windows. We got... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Rob Haigh at Lookers Bishops Stortford was a five star salesman. He answered all our questions and made us feel like VIPs. He recommended using the Motorway app to get a better price for our car and... もっと見る
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From my initial enquiry the customer service has been excellent. Lee was very patient asking questions to help me identify the model of car I was lookinb for . From sending videos of the cars that... もっと見る
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Cameron and James both went out of their way to support us in purchasing the car we wanted, Ensuring we were fully informed throughout the process. James sent a in-depth video of the car and the test... もっと見る
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企業情報
Lookers について
当該企業による記述
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
当該企業による記述
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
連絡先
4.5
優良
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My 12th new Toyota over many years from…
My 12th new Toyota over many years from the same Charles Hurst Toyota Newtownabbey dealership. The staff may change but the great service I receive only gets better. I leave the staff at CH to do everything, so I have zero stress when changing vehicles.
2026年7月15日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Very good service
One of the sales staff Nathan I think it was, he was very helpful and attentive, even delivered the car to my home! Thankyou
2026年7月6日
自発的なレビュー
Lookers からの回答
Hi Sophie, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Škoda Newcastle
Škoda Newcastle : the dealer was clean presentable, my intension was to view a particular model , was approached by Joe who was polite , friendly and helpful , understood my position for changing car and acknowledged that , we discussed my options , with no pressure an option to purchase was put together what was acceptable by me, because of my intentions to just view I didn’t have time to test drive with no pressure from Joe we left it at that to return after the weekend , test drive then take it from there
2026年7月6日
自発的なレビュー
Lookers からの回答
Hi Stephen, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Excellent customer service
Excellent customer service, answered all questions and described options available
2026年6月27日
自発的なレビュー
Lookers からの回答
Hi Anon, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Lookers からの回答
Hi Timothy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Lookers からの回答
Hi Jean, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
36+ days for a refund following their…
36+ days for a refund following their error!
After trying to buy a used car which we had test drove and paid our deposit for we were told the following day that it had previously been sold! How can a main dealer sell a car twice?
This took place on the 21st June. We are now 4 weeks on and still have no refund. We raised a formal complaint and have been told it could take 14 days to resolve! WHAT? It’s refund! What do they need to investigate?
We even spoke to the manager at the dealership Sam who was oblivious to our chasing and complaint! They really are unprofessional amateurs! All they are interested in is selling new cars, hitting their targets, making their bonus. All of you who say how nice they are, how easy it was.. yes the cash is flowing into their account! It’s a different matter when it’s coming out of their account. No compassion, no recompense for their blatant failure to manage their own operations properly.
Pathetic customer service / support.
Did you buy a Mini reg MD71 HPX, nice car, it test drove well. I would be fuming if the garage had let others test drive it after I bought it!
Well, let’s see what Monday brings. Small claims court is next!
2026年7月18日
自発的なレビュー
Lookers からの回答
Hi Paul, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!
-Lookers customer service & resolution team
No delays
No delays. Work was started as soon as I got there.
The work took enough time to have a proper breakfast.
Ellie was excellent on the booking in. Also helped out with a quote for another service plan.
Wayne as always did an excellent job.
2026年7月14日
自発的なレビュー
Lookers からの回答
Hi Martin, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
-Lookers customer service & resolution team
The staff were very courteous when I…
The staff were very courteous when I brought my car in today
2026年7月13日
自発的なレビュー
Lookers からの回答
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
-Lookers customer service & resolution team
Golf Purchase
Cameron and James both went out of their way to support us in purchasing the car we wanted,
Ensuring we were fully informed throughout the process. James sent a in-depth video of the car and the test drive. Cameron supported with the purchase of the car and even setting up the app to the car. These fella’s are fabulous in knowledge and support. Thankyou chaps.
2026年7月16日
自発的なレビュー
Lookers からの回答
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Tyre pressure sensor keeps…
Tyre pressure sensor keeps malfunctioning after service. The SOS call warning fault was also not fixed. To add insult to injury, they emailed me a promotion code for a free hotel stay. None of this was mentioned when I booked over the phone so I missed out on that. Hundreds of pounds spent for my car to have more problems than when it went in
2026年6月27日
自発的なレビュー
Lookers からの回答
Hi, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers customer service & resolution team
Easy going process from start to…
Easy going process from start to finish. All questions answered, all issues addressed. Would certainly deal with Vasile and Manesh again.
2026年7月16日
自発的なレビュー
Lookers からの回答
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Very knowledgeable friendly staff
2026年7月15日
自発的なレビュー
Lookers からの回答
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
New car purchase
Dan was excellent and explained every step clearly. Always got back to me when i called. Did a great deal too!
2026年7月16日
自発的なレビュー
Lookers からの回答
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
That Lookers Newcastle Service desk staff are excellent
Claire as always was extremely helpful and efficient.
2026年7月14日
自発的なレビュー
Lookers からの回答
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Very efficient and professional service…
Very efficient and professional service Richard was really polite and helpful
2026年7月17日
自発的なレビュー
Lookers からの回答
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Lookers からの回答
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Very helpful efficient at reception and…
Very helpful efficient at reception and also in the work shop
2026年7月15日
自発的なレビュー
Lookers からの回答
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Lookers からの回答
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
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