Vertu Motors  レビュー 16,849

Great customer service, very welcoming and friendly . Professional , knowledgable and organised.
Mathew hall looked after us throughout our purchase through to collection day, always happy to help with questions or any issues we may have had. He really does go that extra mile to complete customer satisfaction and made us feel valued as a customer.

The company listened to my needs in getting about and we're very friendly and informative of all the vehicles for me to consider,
Ryan was exceptional in his help and knowledge of the vehicles to hand and I was able to make a decisive choice

Excellent product backed up with excellent service. Every step in buying a new car was clearly explained to me. All my queries were answered efficiently.

Spotted a car on the Vertu Ford Stoke website. John Taylor sent me an informative video of the Ford Focus I was interested in. It was ready and waiting for me to view the next weekend. I was happy with the part exchange that they offered me and brought the car there and then. John was very knowledgeable and a dream to deal with. I would highly recommend John and the Vertu dealership in Stoke. Thank you! 😁

I would like to thank a man know as Granny Clackson for the friendly and hard work he put in to help me get the car that i wanted very friendly and helpful highly recommend

Simon Hunter salesperson was brilliant ,helpful knowledgable empathy and support explaining everything in detail really knows his stuff.

Good open honest sales service. Great job by Mellissa.

Great service and excellent communication. Gemma at the Plymouth dept was very helpful.
Love clean car to drive home in. Been using this garage for years . Very happy with the service.

From when I first visited the showroom I felt comfortable and welcomed. No pushy sales, in fact I changed my mind and was supported in making my decision. Caspar was informed and clear in explaining everything to me. Even named my car after him! A positive experience in purchasing my first car from a dealership.

Efficient, professional and friendly. Great all round experience.

My wife and I decided it was time for a change and went back to Nissan Derby and met up with George and Beth who give excellent service. We drove off yesterday with two Jukes. Excellent service we will be back in a few years to repeat the experience.

Chris Chapman was superb, easy to deal with, honest and made the process of buying a new car effortless. 10 out of 10

Excellent customer service & first class representative of Vertu Volvo. Immaculate showroom with friendly & welcoming Receptionist. Cannot rate highly enough.

Made an enquiry about a used car, and whilst the salesman went the extra mile, I felt the back office staff at the dealership acted improperly, alienating me as a potential customer. I therefore made a complaint to head office using their web page, and it was never dealt with at all, just ceremoniously ignored. I complained again, and was totally ignored a second time. This further demonstrated the apparent contempt of the dealership as being clearly the accepted culture within the whole company. Buyers beware.

Dani was brilliant, excellent, attentive, honest sales person, and we love our new car!

Safi went above and beyond to help me with my new car , he is so helpful and also a very nice gentleman. Alexandra wax very kind and helpful when I went to collect my car . I would recommend them to anyone very good experience

I was made very welcome. James was knowledgeable and directed me to the cars I was interested in. He was very professional! Lewis helped things run smoothly too.
I am thrilled with my new car! Anthony thanked me for my purchase which I appreciated.

A genuinely superb overall service.
I’ve been fortunate enough to buy and own several nice cars from various different dealerships around the country and sadly I’ve found that good service isn’t always guaranteed.

This was amongst the best service and experience I’ve had.

A good deal backed up with concise comms, email returns and phone calls coupled with honest chats and down to earth chat.
Despite being 3 years old my new 2022 X5 is virtually as new.

A shout out to Kallum, thank you.

Overall a 300 mile round trip to collect my new car and I’m very content. I would definitely use them again and would recommend them.

We applied for a car under the Motability scheme for our daughter. Very friendly and competent service. Special thanks to Ryan Parkinson and Jordan Lees for making the entire process go smoothly. Thank you.