Looks Like Summer レビュー 137

Looks Like Summer からの回答

2025年1月9日

Dear Khanh,

We sincerely apologize for the experience you had and deeply regret the inconvenience caused. We understand how frustrating this situation must have been for you, and we want to assure you that this is not the standard of service we aim to provide.

Upon reviewing your case, we see that your refund has already been processed. It can sometimes take a few business days for the funds to reflect in your account, depending on your payment provider. If you have any further concerns or questions, please don’t hesitate to contact us directly, and we’ll do everything we can to assist you.

We are truly sorry for this situation and appreciate your feedback, as it helps us improve our processes to ensure this doesn’t happen again.

Looks Like Summer からの回答

2024年9月18日

Thank you so much for your glowing review! We are thrilled to hear that your experience with us was such a positive one and that Maria Clara could provide the assistance you needed.

It means the world to us that you’re completely satisfied with your new handbag and that the craftsmanship left such an impression. We take great pride in delivering both exceptional products and customer service, and your kind words reaffirm our efforts.

Thank you for recommending us, and we hope to have the pleasure of serving you again in the future!

Looks Like Summer からの回答

2024年9月5日

Dear Almener, we are truly grateful for your feedback and kind words!

Thank you for the time invested in sharing your experience with other potential customers, it means the world to us!

Looks Like Summer からの回答

2024年7月9日

Thank you so much for your thoughtful and detailed review! We greatly appreciate your kind words and the 5-star rating.

We are delighted to hear that our customer service met your expectations and that we were able to assist you promptly with your request. Providing exceptional service and ensuring customer satisfaction are our top priorities.

We are confident that you will be pleased with the quality of our bag should you decide to purchase in the future.

We look forward to the opportunity to serve you again and hope to earn your continued trust and satisfaction. If you have any further questions or need assistance, please do not hesitate to reach out to us.

Thank you once again for your support and for considering our products. We eagerly await your updated review once you have had the chance to experience the bag firsthand.

Looks Like Summer からの回答

2024年7月9日

Dear Denise,

Thank you so much for your wonderful review!

We are thrilled to hear that your bag arrived quickly and that you are pleased with its quality. It's also great to know that our customer service team provided prompt, efficient, and professional assistance.

Your satisfaction is our top priority, and your kind words mean a lot to us. If you have any further questions or need any assistance in the future, please don't hesitate to reach out.

Thank you for choosing us, and we look forward to serving you again!

Looks Like Summer からの回答

2024年5月15日

Dear Riyo, thank you so much for sharing your feedback, it means the world to us!
We hope to see you around soon 🤍

Looks Like Summer からの回答

2024年4月24日

Thank you for bringing this to our attention, and we’re truly sorry to hear about your dissatisfaction with the quality of our product. We always aim to deliver a great experience, and we regret that we missed the mark.

We would like to assure you that we offer free exchanges and easy returns within the US. Detailed information about how to process a return or exchange can be found at the Return Center, located in the footer of our website. From there, you can initiate your return request seamlessly.

Additionally, our customer support team is always ready to assist with any issues you may encounter. Please don't hesitate to reach out to us at hello@lookslikesummer.com, and we'll work with you to resolve this promptly.

We hope to have the opportunity to address your concerns and ensure your satisfaction.

Looks Like Summer からの回答

2024年4月24日

Thank you for your loyalty and for sharing your positive feedback with us again! We're delighted to hear that you continue to be impressed with the quality and aesthetics of our boots.

We apologize for the delivery issues you experienced, but are glad to know that our support team was able to assist effectively. Your satisfaction is our top priority, and we're happy that everything was resolved to your satisfaction.

Thank you for recommending Looks Like Summer to your friends, and for being such a valued customer. We look forward to continuing to serve you with great products and service.

Looks Like Summer からの回答

2024年4月24日

We're delighted that the boots arrived swiftly to Hawaii and that you found them to be beautifully crafted. At Looks Like Summer, we strive to provide timeless, high-quality products at a reasonable price, and it's rewarding to know we've achieved that with your purchase.

Thank you for choosing to shop with us and for sharing your positive experience with others. We can't wait to serve you again in the future!

Looks Like Summer からの回答

2024年3月22日

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment with the Brianna boots you received from our brand.

We'd like to assure you that our boots are crafted with a second layer of genuine cow's leather lined with polyester microfiber to ensure durability and comfort. It's concerning to learn that you perceived them differently. We strive to maintain our quality standards, and we take feedback like yours very seriously.

Regarding the chemical smell you mentioned, we sincerely apologize for any inconvenience this may have caused. Sometimes, due to the materials used in the manufacturing process, there can be a faint odor initially. However, this should dissipate over time with proper ventilation.

We want to make things right for you. If you're not completely satisfied with your purchase, we offer hassle-free returns and free exchanges. Your satisfaction is our top priority, and we're committed to ensuring you have a positive experience with our products.

Please don't hesitate to reach out to our customer service team if you have any further concerns or if there's anything else we can assist you with. We're here to help and would appreciate the opportunity to address any issues you may have.

Looks Like Summer からの回答

2023年12月11日

Dear Helena,

Thank you for taking the time to share your concerns with us. We genuinely value your feedback as it is crucial in helping us improve our products and services.

We understand your disappointment regarding the Fiona boot and the issues you've mentioned. At Looks Like Summer, we pride ourselves on using second-layer genuine cowhide leather for our boots, crafted under strict quality control standards. This type of leather is indeed different from the first layer, yet it remains a durable and high-quality organic material, allowing us to offer our products at an affordable price.

We acknowledge that the chemical smell from the soles' glue can be off-putting, and we recommend airing out the boots as this often helps the natural leather scent emerge over time. However, we realize this may not address all your concerns.

Your satisfaction is our top priority, and we are more than willing to assist you with a return if the product does not meet your expectations. Please let us know how you would like to proceed, and we will make the necessary arrangements. Our customer service team is here to ensure a smooth and satisfactory resolution for you.

Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

Sincerely,
Looks Like Summer

Looks Like Summer からの回答

2023年12月7日

Dear Julie,

Thank you so much for your incredible review! We're thrilled to hear that you felt like our only customer; that's the level of service we strive for. Our team is delighted that you found our email response system effective, and we're especially glad that Alexa could assist you promptly with all your questions and concerns.

We understand that delays can be frustrating, and we appreciate your understanding. Offering a discount was our way of expressing gratitude for your patience, and we're pleased to hear that it reflected promptly on your card.

We're honored to have you as a forever customer, and we look forward to serving you with the same level of excellence in the future. If you ever have more questions or need assistance, feel free to reach out.

Warm regards,
Looks Like Summer

Looks Like Summer からの回答

2023年12月7日

Dear Mariam,

Thank you so much for your kind words! We are truly grateful for your appreciation of our unique and high-quality work. Delivering exceptional products and experiences to our customers is at the core of what we do, and knowing that you value our efforts means a lot to us.

If there's ever anything more we can do for you or if you have additional feedback to share, please feel free to reach out. We're here to ensure your satisfaction and look forward to serving you again in the future.

Best regards,
Looks Like Summer

Looks Like Summer からの回答

2023年12月7日

Dear Sophie,

We're overjoyed to learn that you've finally found the boots you've been searching for, and we're honored to be the brand that made it happen for you! It's wonderful to hear that the fit is like a glove, especially in the calf area where many high boots tend to be loose.

Your appreciation for the beautiful leather and craftsmanship truly warms our hearts. We're dedicated to delivering high-quality products, and we're thrilled that you've found exactly what you were looking for in our boots.

If there's anything else you need or if you have more feedback to share, please feel free to reach out. We're here for you!

Warm regards,
Looks Like Summer

Looks Like Summer からの回答

2023年12月7日

Dear Mona,

Thank you so much for your kind words! We're thrilled to hear that our customer service met your expectations. Our team is dedicated to being understanding, cooperative, and providing fast responses to ensure your experience is nothing short of perfect.

We're equally delighted that you found the bag beautiful and elegant. It's our goal to offer products that not only meet but exceed our customers' expectations.

If there's anything else you need or if you have more feedback to share, please feel free to reach out. We're here to assist you.

Warm regards,
Looks Like Summer

Looks Like Summer からの回答

2023年12月7日

Dear Sa Ra,

Thank you so much for taking the time to share your experience! We're delighted to hear that the bag you ordered arrived in great shape and met your expectations in terms of quality and craftsmanship.

Our customer support team is thrilled to be described as a "godsend." Your kind words about their quick responses, pleasant demeanor, and dedication to customer satisfaction mean the world to us. We believe in going the extra mile for our customers, and it's wonderful to know that our efforts are appreciated.

If there's anything else you need or if you have further feedback, please don't hesitate to reach out. We're here for you!

Warm regards,
Looks Like Summer

Looks Like Summer からの回答

2023年12月7日

Dear Jefferson,

We're absolutely thrilled to hear that your girlfriend loved our product!
Thank you for choosing us, and we're so grateful for the opportunity to be a part of making special moments.

If there's anything else we can do for you or if you have any more feedback to share, we're here and ready to assist.

Wishing you both many more wins and happy moments!

Best regards,
Looks Like Summer

Looks Like Summer からの回答

2023年6月7日

Dear Vanessa,

Thank you so much for sharing your experience, our new handbag collection was designed and crafted with quality in mind, so we could not be happier with your feedback.

We strive to improve our service every day and we are glad to know we were able to bring you happiness and joy through our merchandise. 🙏❤️